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SAP Support Services

Maintain complete control over resources, data, and interactions to ensure a smooth operation of SAP components.

Why Is SAP Support Important to My Business?

SAP Support is crucial for businesses that utilize SAP software solutions for the following reasons:
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Minimized disruptions

Any failure in the software heavily impacts overall operations. SAP Support helps address problems quickly, reducing the potential adverse effects on business continuity.

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Improved system performance

SAP Support assists in configuring and optimizing SAP software to achieve peak efficiency, improve productivity, and ensure smooth operations.

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Accessibility

The SAP Support team is available 24/7. In case of any issues with the SAP system processes, the specialists assist with fixing them.

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Proactive issue detection

Due to the proactive system monitoring and analysis, potential issues are detected before they escalate into major problems.

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Software updates

SAP regularly releases updates and enhancements to its software. SAP Support helps businesses apply these updates efficiently, ensuring they benefit from the latest advancements.

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Extensive expertise

SAP Support is a team of experts with in-depth SAP software knowledge. Businesses can utilize this expertise to gain insights into best practices, advanced configurations, and effective ways to use the software's features.

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Software customization

SAP Support can customize and configure SAP software to align with unique business needs, enabling companies to maximize the value they derive from this software.

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User training

SAP Support offers training resources and documentation that accelerate employees' learning and help them become proficient users faster.

SAP Support Services We Offer

The SAP Support service includes three levels that address different challenges and offer various opportunities. Over ten years, the LeverX team has been delivering them all, including the following: 
SAP-HANA-Database-Administration-Support

SAP HANA Database Administration and Support

  • Managing and optimizing SAP HANA database performance
  • Installing, configuring, and maintaining of SAP HANA systems
  • Monitoring and tuning SAP HANA systems for optimal operation
  • Troubleshooting and resolving issues related to SAP HANA functionality
  • Ensuring data security and backup/recovery strategies for SAP HANA
SAP-AMS

SAP Application Management Services

  • Ensuring the smooth operation of your SAP environment by incident and problem management
  • Designing, developing, and implementing SAP standard and tailored solutions
  • Transforming and modernizing your SAP environment
  • Applying patches, updates, and enhancements to SAP applications
  • Monitoring performance
  • Managing user access
  • Troubleshooting functional issues and errors
  • Implementing business process changes within SAP modules
  • User training and support for using SAP functionalities
  • Aligning SAP solutions with specific business needs
SAP-Basis

SAP Basis

  • Managing and maintaining the technical infrastructure for SAP applications
  • Designing SAP landscape
  • Installing and configuring SAP systems
  • Ensuring data security
  • Optimizing system performance
  • Transport management for moving changes between different SAP environments
  • Database administration and backup/recovery
SAP-ABAP-Development

SAP ABAP Development

  • Developing custom applications using SAP ABAP
  • Enhancing and modifying SAP applications
  • Debugging and troubleshooting ABAP programs
  • Optimizing custom application performance
  • Integrating custom applications with standard SAP modules
SAP-UI-UX-Design-Services

SAP UI/UX Design Services

  • Designing intuitive and user-friendly interfaces for SAP applications
  • Enhancing user experience and engagement
  • Incorporating visual and interaction design principles
  • Conducting usability testing and gathering user feedback
  • Collaborating with stakeholders to create effective UI/UX designs
Organizational-Change-Management

Organizational Change Management

  • Assisting with preparing a compelling vision for the change
  • Assessing the skills and knowledge required for the change
  • Establishing mechanisms for addressing concerns and providing support
  • Defining key performance indicators related to the change
  • Developing and implementing training programs for affected employees
SAP-License-Support

SAP License Support

  • Providing license keys required for SAP software installations
  • Assisting with the activation and deactivation of licenses
  • Providing access to the latest software updates, patches, and upgrades
  • Providing access to a knowledge base with documentation, guides, and FAQs
  • Defining and adhering to SLA for issue resolution and response times
  • Providing guidance on license usage and compliance requirements
  • Delivering training resources to help users understand licensing terms and policies
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SAP Products and Modules We Maintain

  • SAP S/4HANA Digital Core

  • Digital Supply Chain Management

  • Product Lifecycle Management

  • Business Intelligence

  • Asset Management

  • Procurement

  • Human Capital Management

  • Customer Experience

  • Business Process Management

  • Integration Technologies

  • Governance, Risk, Compliance, and Security

SAP S/4HANA Digital Core

LeverX SAP Support Packages

SAP Standard Support Package
SAP Enterprise Support

SAP Standard Support Package

Support

  • Global 24/7 message processing in case of critical issues

Continuous refining

  • SAP software updates
  • Addressing client’s challenges
  • Access to the SAP Service Marketplace portal
  • SAP EarlyWatch Alert

Implementation, operation, and change management

Information, methodologies, and additional tools

  • Implementation methodologies, including  Accelerated SAP (ASAP), Global ASAP, SAP Best Practices, Implementation Guide, Business Configuration Sets, and Customizing Monitoring
  • Tool for software change management
  • Management and automation of key business process testing documented in the platform SAP Solution Manager

Information package SAP Best Practices

Message processing

  • Priority system for messages from Level 1 and Level 2 in 24/7 mode

Positive Call Closure service

System and key business processes management tools

  • Automated tool SAP Early Watch Alert,  providing regular system status update reports

Remote maintenance services

SAP-Standard-Support-Package
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Customers' success stories

Automotive
Manufacturing
Fintech
Transportation and Logistics
Retail
Pharmaceuticals

We Support Your Business Domain

Why LeverX

Global system integrator

  • LeverX is an International company with 14 offices in 10 countries that specializes in SAP Implementation and customization.
  • Full-cycle technology consulting, development, and cost-effective implementation services for successful business transformation and sustainability.
  • We offer custom software development services to companies to deliver tailor-made solutions that cater to clients' specific requirements.

Technology & Management

  • Short engagement ramp-up and project set-up, strong management
  • Continuous investment in innovation and early adoption of cutting-edge technologies (Data Science, IoT, Artificial intelligence, Big Data, Blockchain etc.)
  • Creation of projects in accordance with ISO 9001, ISO 27001, ISO 22301, ISO 55001 quality and safety standards.

Experience

  • 20+ years of working with SAP solutions. LeverX is an SAP-certified partner and preferred vendor.
  • 1 600 IT-experts with deep knowledge of the latest SAP technologies and solutions.
  • 950+ successful projects. We help companies of all sizes and across various industries to leverage the power of SAP.

FAQ