main banner

SAP Support Services

Entrust the maintenance of your systems to a proven partner and focus on what matters most.

SAP Support Services We Offer

Post-launch support

We offer SAP post-launch support, which includes creating tailored customer success programs, quickly resolving any post-launch issues, and optimizing the overall system’s performance for your continued success.

Emergency support

In the realm of SAP systems, emergencies can arise from various quarters: legislation changes, staff turnover, technical failures, and more. Our expertise allows us to swiftly identify the root causes, address them promptly, and implement preventive measures or craft contingency plans, ensuring operational stability.

SAP Application Management

Implemented an SAP application but lacking the manpower or expertise to manage it effectively? Our SAP Application Management Services go beyond basic support, using a time-tested Maintain-Implement-Improve approach. Focus on your core business needs while we guarantee the seamless operation of your SAP environment.

Learn more

SAP HANA support

We handle everything from installing, configuring, and maintaining SAP HANA in-memory databases to monitoring and fine-tuning them for peak performance. Let our expert team of DB architects and administrators troubleshoot and resolve any related issues and ensure data reliability via robust backup and recovery strategies.

SAP ABAP development

Encountering errors or legacy code malfunctions? Need modifications or custom applications developed using SAP ABAP? Our team offers ABAP code improvement, modernization, and unit testing. We can also provide structured documentation to ensure smooth knowledge transfer.

Organizational change management

Optimized change management processes are crucial for long-term success. Without the right resources, your organization may face inefficiencies and decreased productivity. We help to prepare a vision for the change, assessing the skills and knowledge needed, establishing mechanisms to address concerns, defining key performance indicators, and developing and implementing tailored training programs for employees.

SAP license support

Understanding SAP software licensing complexities is essential to avoid overspending. For a large organization, managing hundreds of products and license types can be a challenge. We provide proactive solutions: quarterly analysis, compliance resolution, negotiation with SAP, and strategic planning, streamlining license management for efficiency and savings.

SAP UX/UI services

If some of the traditional SAP interfaces cause user frustration, our professional UX/ UI team can help. Leverage our SAP Fiori and SAPUI5 development services to create custom Fiori applications that are intuitive, visually appealing, and work on any device or screen.

Experience True Peace of Mind with Our Support Offering

Minimized disruptions

  • Any failure in the software heavily impacts overall operations. Our SAP support service helps quickly identify the root causes of problems and address them quickly, reducing the potential adverse effects on business continuity.

Proactive monitoring

  • Our SAP support team implements sophisticated monitoring solutions and strategies to identify potential issues before they result in disruptions, which helps prevent downtime and performance bottlenecks. 

Improved system performance

  • We assist in configuring and optimizing SAP software to achieve peak efficiency, improve productivity, and ensure smooth operations.

Always up-to-date

  • SAP regularly releases updates with new features and fixes. Skipping them can cause problems with post-installation procedures. Our SAP support team is always up to date with the new patches and can ensure efficient application of updates, keeping businesses at the forefront of advancements.

Three Levels of Our SAP Support Service

LeverX offers three levels of our SAP support service, each designed to meet different needs and provide different opportunities:
L1 Support

  • Collecting client information
  • Identifying and localizing system issues
  • Analyzing and determining consequences
L2 Support

  • Processing maintenance/repair requests
  • Fixing errors not needing system modifications
  • Implementing additional solutions as necessary
L3 Support

  • Resolving complex issues requiring expertise
  • Utilizing additional resources if needed
  • Potentially involving vendor assistance

Customers' success stories

Transportation and Logistics

Why Choose Us for SAP Support

Extensive expertise

LeverX has been in the industry for over 20 years, serving various sectors like retail, manufacturing, and pharmacy. With 30+ successful SAP support projects completed, we know firsthand the challenges businesses face and how to help them overcome obstacles.

Individual approach

From customized solutions to flexible support plans, we work closely with you to align services with your objectives and budget. Whether it's short- or long-term engagements, technical or business challenges, we prioritize understanding your needs and delivering a solution that works best for your organization.

Timely response

At LeverX, we make sure everyone understands what to expect from our service. That's why we always stick to agreed-upon Service Level Agreements (SLAs). This clear communication helps us provide the support you need, ensuring predictability and an uninterrupted service.

Continuous improvement

LeverX is committed to staying at the forefront of SAP trends and technologies, including AI and other innovations. We leverage this expertise to help you stay ahead in a rapidly evolving landscape, optimizing your SAP environment for enhanced efficiency and growth.

SAP Products and Modules We Support

  • SAP S/4HANA Digital Core

  • Digital Supply Chain Management

  • Product Lifecycle Management

  • Business Intelligence

  • Asset Management

  • Procurement

  • Human Capital Management

  • Customer Experience

  • Business Process Management

  • Integration Technologies

  • Governance, Risk, Compliance, and Security

SAP S/4HANA Digital Core

SAP Standard Support Package
SAP Enterprise Support

SAP Standard Support Package


  • Global 24/7 message processing in case of critical issues

Continuous refining

  • SAP software updates
  • Addressing client’s challenges
  • Access to the SAP Service Marketplace portal
  • SAP EarlyWatch Alert

Implementation, operation, and change management

Information, methodologies, and additional tools

  • Implementation methodologies, including  Accelerated SAP (ASAP), Global ASAP, SAP Best Practices, Implementation Guide, Business Configuration Sets, and Customizing Monitoring
  • Tool for software change management
  • Management and automation of key business process testing documented in the platform SAP Solution Manager

Information package SAP Best Practices

Message processing

  • Priority system for messages from Level 1 and Level 2 in 24/7 mode

Positive Call Closure service

System and key business processes management tools

  • Automated tool SAP Early Watch Alert,  providing regular system status update reports

Remote maintenance services

Discover How We Can Optimize Your SAP Environment and Enhance Its Efficiency

We Support Your Business Domain

Why LeverX

Global system integrator

  • LeverX is an International company with 14 offices in 10 countries that specializes in SAP Implementation and customization.
  • Full-cycle technology consulting, development, and cost-effective implementation services for successful business transformation and sustainability.
  • We offer custom software development services to companies to deliver tailor-made solutions that cater to clients' specific requirements.

Technology & Management

  • Short engagement ramp-up and project set-up, strong management
  • Continuous investment in innovation and early adoption of cutting-edge technologies (Data Science, IoT, Artificial intelligence, Big Data, Blockchain etc.)
  • Creation of projects in accordance with ISO 9001, ISO 27001, ISO 22301, ISO 55001 quality and safety standards.


  • 20+ years of working with SAP solutions. LeverX is an SAP-certified partner and preferred vendor.
  • 1 600 IT-experts with deep knowledge of the latest SAP technologies and solutions.
  • 950+ successful projects. We help companies of all sizes and across various industries to leverage the power of SAP.