main banner

Transform Retail Operations with SAP Solutions

SAP SOLUTIONS FOR RETAIL

SAP offers a suite of solutions that help retailers manage the entire sales cycle — from purchasing and planning to customer experience and data analytics. These tools improve operational efficiency, enhance customer engagement, and drive sales.
SALES AND OPERATIONAL PROCESS MANAGEMENT
CUSTOMER EXPERIENCE MANAGEMENT
PURCHASING AND SUPPLY MANAGEMENT
DATA ANALYTICS AND INTEGRATION

SALES AND OPERATIONAL PROCESS MANAGEMENT

Optimize operations and increase product sales across channels.

SAP SOLUTIONS:

  • SAP S/4HANA Retail: Centralize retail management and optimize sales and inventory management processes in real time.
  • SAP Integrated Business Planning: Plan demand and manage inventory with precision, taking into account changing market conditions.

AI & ML Use in the Retail Industry

Retail moves fast — with shifting demand, short product cycles, and high customer expectations. SAP systems already support sales, planning, and supply chain operations. AI adds speed, personalization, and precision where old models fall short.

Where AI adds an extra layer:

  • Demand forecasting that adapts to trends, seasonality, and external factors.
  • Real-time personalized offers based on shopping patterns and behavior (SAP Emarsys, SAP CDP).
  • Dynamic pricing that responds to market, stock, and competitor data.
  • Fraud detection across payment systems and loyalty programs.

SAP already offers AI tools to support planning, marketing, and operations. We help bring those tools into your system — or build custom AI and generative models based on your customer data, inventory structure, and retail logic.

Benefits of SAP Solutions for Retail

Touch-1

Real-time management

SAP enables retailers to synchronize inventory, logistics, and demand, reducing the risk of stockouts or overstock and minimizing costs across the supply chain.
Network_connected-1

Personalized customer experiences

Data integration of customer and sales channels allows for accurate audience segmentation and personalized offers that drive conversions.
Bar-graph-1

Transparent analytics

A unified SAP ecosystem provides visibility into both online and offline sales, enabling faster, data-driven decision-making.
Settings

Operational automation

Streamlining everything from inventory and supply management to workforce planning and returns allows retailers to focus on business growth.
Fullscreen

Scalable network expansion

SAP provides centralized control over stores, warehouses, and sales channels, regardless of their number or location.
Money1

Flexible margin management

SAP solutions enable precise profitability analysis, helping retailers quickly adjust product mix, discounts, and sales terms.

Tackling Challenges Across Retail Subindustries with SAP

The retail industry comprises multiple subindustries, each facing distinct challenges that SAP helps to solve.
  • Grocery and supermarkets
    Optimize inventory turnover, forecast demand, and manage perishables.
  • Department stores
    Coordinate multi-category operations, run promotions, and unify customer data.
  • Apparel and footwear retail
    Plan seasonal collections, manage assortments, and fulfill orders across channels.
  • Electronics and appliance stores
    Track warranties, manage stock visibility, and personalize upselling.
  • Home improvement and DIY stores
    Handle complex SKUs, bundle project kits, and serve both B2B and B2C customers.
  • Furniture retail
    Sell configurable products, coordinate delivery, and align showroom and warehouse inventory.
  • Health and beauty retail
    Ensure product traceability, run targeted promotions, and comply with health regulations.
  • Pharmacy and drugstore chains
    Ensure compliance, track prescriptions, and control health product supply.
  • Luxury goods and jewelry retail
    Enable personalized experiences, protect inventory, and enhance clienteling.
  • Sporting goods and outdoor equipment retail
    Forecast by season, plan inventory, and sync store and warehouse data.
  • E-commerce and online marketplaces
    Run digital storefronts, manage inventory in real time, and personalize marketing.
  • Omnichannel and direct-to-consumer brands
    Unify customer data, coordinate orders, and integrate multiple sales channels.
  • Duty-free and travel retail
    Segment travelers, manage customs compliance, and adjust pricing dynamically.

OUR PROPOSAL TO RETAIL

With access to the latest advances even before their official release, we ensure a front-row seat for our clients in receiving fully functional, proven solutions.

Grocery Store Mobile App

A custom app that allows getting all information about goods in store (price, manufacturer, distributor, composition, shelf life, promotions, etc.) via QR code scanning. This solution not only allows online payments but is also integrated with store loyalty programs/discount cards. Integrations with other retail systems used within the company ensure effective tracking of customer information, increasing their engagement and loyalty to the brand.

AI for Personalized Shopping

Development of this solution is based on Artificial Intelligence and Machine Learning technologies that allow for the delivery of advanced analytics on customer behavior. It contributes to the more personalized provision of services, whether the purchase takes place on the website or in stores. It means that you are reaching your customers with the correct message at the right time and place, thus increasing sales potential. Thanks to advanced analytics, you get an intimate understanding of changing consumer behaviors, wants, needs, and shopping patterns, as well as impacts of social, geographic, economic, and political factors.

AI for Personalized Shopping

Development of this solution is based on Artificial Intelligence and Machine Learning technologies that allow for the delivery of advanced analytics on customer behavior. It contributes to the more personalized provision of services, whether the purchase takes place on the website or in stores. It means that you are reaching your customers with the correct message at the right time and place, thus increasing sales potential. Thanks to advanced analytics, you get an intimate understanding of changing consumer behaviors, wants, needs, and shopping patterns, as well as impacts of social, geographic, economic, and political factors.

FEATURED CASE STUDIES

leverx

Want to learn more about our expertise?

Why LeverX?

Proven track record

For over 20 years, we have helped businesses worldwide succeed with SAP. We’ve already completed 950+ projects for over 800 clients, including top names on the Fortune 500 list.

Industry experts

The LeverX team comprises professionals with hands-on knowledge in 30+ industries, including manufacturing, logistics, and oil 
and gas.

SAP partnership

We implement SAP projects end-to-end 
and collaborate with SAP on the development and enhancement of its existing solutions.

Quality and security

LeverX operates in compliance with international standards such as ISO 9001, ISO 27001, ISO 22301, and ISO 55001, ensuring reliability and quality in every project.

Investment in innovation

We actively integrate advanced technologies, such as Data Science, IoT, AI, Big Data, Blockchain, and others, to help clients efficiently address their business challenges.

Flexibility

Our team is available 24/7, which enables us to quickly deploy projects, maintain process transparency, and adapt each development phase to meet your specific requirements.

Industry Insights

How to Succeed with LeverX

You will take six main steps when working with our SAP experts in Retail.
  • Current processes evaluation: Assess existing business processes and identify the organization's needs.
  • Defining technical requirements: Create a detailed specification of the functional and technical needs of the new system. 

Discover

  • Setting goals and objectives: Establish and agree on the goals to be achieved throughout the project.
  • Assembling the project team: Appoint team members and define their roles and responsibilities.
  • Project plan development: Create a comprehensive plan that outlines project phases, timelines, resources, and key performance indicators.
  • Budget determination: Estimate and approve the budget.
  • Specifications preparation: Develop the technical and functional specifications for the development team.

Prepare

  • Ensuring business requirements are met: Check that SAP solution aligns with business requirements and project objectives.
  • Data validation: Verify the accuracy and compliance of the data.

Explore

  • Data migration: Transfer data from existing systems to the new one.
  • System configuration: Set up the solution according to requirements and specifications.
  • Customization: Develop additional features and modules, if the standard solution does not meet all needs.
  • Integrations: Configure solution to work with other IT systems and applications.

Realize

  • Testing: Perform functional, integration, regression, and load testing to ensure that all works correctly.
  • User training: Organize sessions to help users become familiar with the new system.

Deploy

  • System readiness check: Verify that the system is ready for operational use.
  • Launch: Officially transition to active use of solution.
  • Ongoing support: Continuously monitor solution performance to identify and resolve any issues.

Run