Developing Digital Banking Solutions for a Financial Services Company

LeverX developed a mobile solution that allowed the banking company to improve customer service and increase customer satisfaction.

Client

Our client is a company operating in the banking sector that sought to expand its digital service capabilities and provide customers with more convenient access to everyday banking operations.

Challenge

The client sought to digitize customer-facing banking processes and reduce reliance on physical branches for routine operations. The company needed to give customers remote access to everyday financial transactions and current information about its products and services. 

Solution

LeverX developed native mobile applications for Android and iOS, supported by backend services that enabled customers to access banking services and financial information remotely. To address the client's requirements, LeverX introduced the following capabilities:

• Financial transactions: customers can make online payments, check balances, transfer money, and perform other supported banking operations through digital channels.
• AR-based branch search: augmented reality (AR) capabilities help users locate nearby bank branches when an in-person visit is required.
• Financial information: the applications provide access to current exchange rates, interest rates, card-related information, and details about available financial products and services.
• Personalized recommendations: data science capabilities support recommendations based on customers' financial needs and available data.
• Two-factor authentication: an additional authentication layer helps strengthen protection for customer accounts and sensitive financial information.

Technology Stack

The solution architecture supports mobile applications, backend processing, cloud services, branch-location functionality, and data-driven personalization.

• Mobile application layer: Android SDK / Objective-C / UIKit
  Supports native Android and iOS applications that provide mobile access to banking transactions, financial information, and digital services.
• Backend development and integration: Java / Spring Framework / Hibernate / Maven
  Supports application logic, data processing, and communication between customer-facing applications and backend banking services.
• Database: SQLite
  Supports application data storage and retrieval.
• Cloud infrastructure and services: AWS services
  Supports cloud infrastructure and backend application services used by the solution.
• Augmented reality: AR technologies
  Enable location-based functionality for finding nearby bank branches through the mobile application.

• Data-driven personalization: Data science
  Supports the analysis of customer data used to provide recommendations aligned with individual financial needs.

Results

The solution expanded customers' access to banking services through mobile applications and enabled more routine banking activities to be performed remotely.

Key outcomes included:

• Expanded remote banking access: enabled customers to perform payments, transfers, balance checks, and other supported financial operations remotely.
• 24/7 access to supported banking services: provided access to supported transactions and financial information outside regular branch operating hours.
• Broader digital self-service: gave customers direct access to routine banking operations, financial information, and product and service details through mobile applications.
• Personalized recommendations: supported recommendations based on customer data and individual financial needs.
• Easier branch discovery: used augmented reality capabilities to help customers locate nearby bank branches when an in-person visit was required.
• Additional protection for digital access: added two-factor authentication for customer accounts and sensitive financial information.