SAP Customization Project for a Large Food Retailer

The LeverX team improved the customer’s existing SAP systems. The modification and development done by our experts allowed the client to increase profits from product sales and marketing processes efficiency.

Client

The client is a leading food retailer that operates its own logistics services, manages direct import activities, and provides a range of digital services for its partners.

Challenge

The client required the SAP system to be customized to increase the efficiency of marketing processes, enhance the transparency of information on stock balance and damaged goods, and establish personnel evaluation and training processes.

Solution

To address the client’s challenges, the LeverX team delivered a set of tailored enhancements across multiple SAP systems. A significant part of the project focused on enhancing the existing SAP-based warehouse solution. Our experts developed a series of customized reports and features designed to improve visibility and control over product movement and stock information. The implemented functionality included:

• Batch management for fruits and vegetables.
• End-to-end batch tracking—from warehouse loading to outbound delivery to distribution centers and stores.
• Automated calculation of projected inventory levels.
• Display of stock quantities to support root-cause analysis.

The team also implemented custom analytical tools to equip the marketing department with demand insights, sales performance metrics, and support for promotional planning.

On the HR side, we introduced staff evaluation workflows within the SAP HR system. The main goal was to streamline employee performance assessment, make the evaluation process more transparent, and help the HR specialists standardize processes across the organization.

These enhancements complemented the broader system customizations delivered within the client’s systems.

Technology Stack

The solution leverages a comprehensive SAP ecosystem and complementary technologies to support process customization, reporting, and operational transparency.

• Core business system: SAP for Retail
  SAP for Retail serves as the core ERP foundation for retail operations, master data management, and integrated logistics processes.
• Analytics and reporting platform: SAP BusinessObjects (SAP BO)
  SAP BusinessObjects is used for developing and supporting analytical reports and dashboards, enabling business users to access and interpret operational data efficiently.
• User experience and custom applications: SAP Fiori
  Custom SAP Fiori applications were developed to address customer-specific requirements, providing intuitive and streamlined interfaces for daily business activities.
• Human capital management: SAP Human Capital Management (SAP HCM)
  SAP HCM provides tools for managing personnel evaluations, tracking employee competencies, and supporting structured training and development workflows.
• Data warehouse and reporting models: SAP BW/4HANA
  SAP BW/4HANA forms the central analytical layer, supporting the full cycle of report development:
  • Data extraction and modeling
  • Custom data model creation
  • Reporting form configuration
• Custom development technologies: Python
  Python is used to build a specialized merchandising solution outside the SAP ecosystem, providing flexibility for modeling complex algorithms, extended beyond standard SAP capabilities.

Results

The work done by our experts increased the efficiency of the customer's current marketing and HR processes. The new SAP BW/4HANA reports provided the client with real-time access to key data on stock balances and damaged goods, enabling faster decision-making. This strategy helped our customer increase profits from product sales.