Name: leverX Company
Brand: LeverX
Rating: 4.9 (114 reviews)

LeverX — Your Trusted SAP Support Partner in the UK

As an SAP Gold Partner, LeverX helps UK organisations maintain reliable operations across legacy and modern SAP environments.

We combine functional consulting, technical expertise, SAP Basis administration, and software engineering to resolve issues and support business-critical processes.

Our support model adapts to your needs, with specialists who handle complex incidents, troubleshoot integrations, maintain custom developments, and support system changes.

With LeverX SAP Support, you can:

Reduce disruptions through structured incident management.
Access experienced functional and technical SAP specialists.
Resolve recurring issues through root-cause analysis.
Maintain SAP ECC and S/4HANA environments.
Improve system performance and reliability.
Extend IT capabilities without hiring every specialist in-house.

20+

Years of SAP Delivery Experience

F500

Trusted by Fortune 500 companies

1,500+

Projects Delivered Worldwide

SAP

Center of Excellence

SAP Support Challenges We Help Solve

SAP systems support critical business processes, from financial operations and procurement to manufacturing and logistics. When technical or functional issues arise, organisations need access to the right expertise to resolve them without unnecessary disruption.

Recurring application incidents

Repeated errors and unresolved issues can affect daily operations and consume valuable IT resources. We investigate incident patterns, identify underlying causes, and help implement lasting fixes.

Limited access to SAP expertise

Internal IT teams may not have specialists across every SAP module, technology, and integration. We provide access to relevant functional consultants, developers, SAP Basis specialists, and technical architects.

System performance problems

Slow transactions, inefficient custom developments, database issues, and integration bottlenecks can affect employee productivity. We analyse system behaviour and identify opportunities to improve performance.

Urgent technical failures

Unexpected system errors, failed interfaces, authorisation problems, or infrastructure-related incidents may require specialist intervention. We help investigate critical issues and coordinate their resolution according to agreed priorities and service levels.

Unsupported or ageing SAP environments

Organisations maintaining legacy SAP ECC landscapes may face increasing technical complexity and evolving maintenance requirements. We provide support for existing environments while helping clients plan their future modernisation.

Post-go-live issues

After an SAP implementation or migration, users may encounter configuration problems, integration errors, data inconsistencies, and unfamiliar workflows. Our hypercare support helps resolve outstanding issues and stabilise operations.

Complex custom code and integrations

Legacy ABAP developments, custom interfaces, and third-party connections can create dependencies that make troubleshooting difficult. We help analyse, maintain, and improve these components.

Gaps in internal IT resources

Staff turnover, recruitment challenges, and changing workloads can leave SAP teams without sufficient capacity. Our flexible support models help cover specialist skills and operational needs.

S/4HANA hypercare and transition support

Stabilise your SAP environment immediately after go-live. We resolve post-launch issues, fine-tune configurations, and support the transition from implementation to daily operations.

SAP ECC legacy support and maintenance

Maintain business continuity across your existing SAP ECC environment. We provide functional and technical support, troubleshooting, system maintenance, and assistance while you plan your transition to SAP S/4HANA.

Clean Core and ABAP modernisation

Reduce technical debt by reviewing and modernising legacy ABAP developments. We optimise custom code, assess extension options, and help move suitable functionality to SAP BTP to support future upgrades.

Business AI and Copilot implementation

Introduce AI-powered capabilities into your SAP environment. We help integrate relevant SAP Business AI and Microsoft Copilot capabilities, addressing technical configuration, security, and business process requirements.

Fiori and mobile user experience

Improve the SAP user experience with intuitive, mobile-friendly Fiori applications. We support SAP Fiori and SAPUI5 development, troubleshooting, interface optimisation, and mobile workflows.

24/7 incident response (L2/L3)

Get specialist assistance for critical SAP incidents, complex technical failures, and business-critical application issues. Our L2/L3 experts provide troubleshooting, root-cause analysis, and corrective actions according to agreed SLAs and support coverage.

AI-driven predictive monitoring

Move towards proactive SAP support using AI-assisted monitoring and anomaly detection. Identify unusual system behaviour, performance bottlenecks, and potential issues to help teams investigate risks before they affect operations.

SAP licensing and GRC support

Improve visibility into SAP licence utilisation, user authorisations, and governance requirements. We help assess licence usage, review access controls, identify potential compliance risks, and recommend optimisation opportunities.

Which SAP service fits your business needs?

Get Expert Guidance

Minimum disruptions

Software malfunctions may disrupt the whole operation process. Our SAP support service will let you quickly spot the problematic case and do the fixing, lowering the potential adverse effects on business continuity.

Proactive monitoring

Our SAP support team utilizes high-end monitoring solutions and approaches to find any possible issues before they lead to disruptions. Helping you avoid downtime and performance bottlenecks.

Better system performance

LeverX experts help you with configuring and optimizing your SAP software to reach the maximum productivity and assure streamlined operations for your business.

Latest updates

SAP regularly improves their products with new features and bug fixes. Ignoring them may result in post-installation issues and software malfunctions. Our SAP support team is always here with official, up-to-date patches to ensure timely updates’ installation, keeping clients’ businesses the leaders in advancements.

SAP Support Levels: L1, L2 and L3

LeverX provides structured SAP support across three service levels, giving your organisation access to the right expertise for every type of request, from routine user assistance to complex technical incidents.

L1 - first-line support

Handle everyday SAP user requests and routine incidents through initial investigation, classification, and resolution.

User assistance and service requests.
Incident registration and prioritisation.
Basic application troubleshooting.
Access and navigation assistance.
Ticket classification and escalation.

L2 - functional and technical support

Resolve more complex application issues that require specialist SAP knowledge and deeper investigation.

SAP module and configuration troubleshooting.
Functional process error resolution.
Integration and data issue investigation.
Application configuration adjustments.
Testing and validation of fixes.
Recurring incident analysis.

L3 - advanced technical support

Address complex SAP incidents requiring advanced development, database, architecture, and engineering expertise.

SAP ABAP debugging and custom code analysis.
SAP Basis and HANA troubleshooting.
Complex integration and interface investigation.
Advanced performance analysis.
Root-cause analysis and permanent fixes.
Technical architecture and code optimisation.

A flexible support and escalation model

L1, L2, and L3 services can be delivered individually or combined into an integrated support model. We define responsibilities, escalation procedures, service hours, and response targets according to your SAP landscape and business requirements.

SAP Support Offers

Not sure what type of support your organisation needs? Start with a focused assessment to understand your current SAP environment, operational risks, and support requirements.

SAP support scope and cost assessment

Best fit for: Organisations considering SAP support outsourcing that need clarity on the required service scope and budget.

Evaluate your SAP landscape, application complexity, current support arrangements, and internal resources. Receive a recommended support scope, service model, and preliminary cost estimate.

Request an SAP Support Cost Assessment

SAP system health check

Best fit for: Organisations experiencing recurring SAP issues, performance bottlenecks, or growing technical complexity.

Assess SAP performance, recurring incidents, technical dependencies, custom developments, and integration issues. Identify stability risks and prioritise corrective actions.

Request an SAP Health Check

UK organisations may need to maintain SAP processes and integrations that support financial reporting, tax administration, data protection, and internal controls.

LeverX considers relevant business and technical requirements when providing SAP support.

Financial reporting and accounting

Support SAP financial processes, period-end operations, reporting configurations, and related integrations according to your accounting and reporting requirements.

HMRC and tax-related processes

Help maintain SAP workflows and integrations supporting relevant HMRC-related reporting, including Making Tax Digital processes where applicable.

Data protection and access controls

Support relevant data governance, user authorisations, access reviews, and system security arrangements with consideration for UK GDPR and the Data Protection Act 2018.

Internal controls and audit support

Maintain relevant SAP approval workflows, role structures, segregation of duties controls, and system documentation in line with your organisation's governance arrangements.

Multi-entity and international operations

Support SAP configurations, reporting, and integrations across UK and international business entities, taking account of local business requirements and organisational structures.

SAP support does not independently guarantee regulatory compliance. The organisation remains responsible for its legal obligations, policies, and control framework.

Minimise system downtime

Identify and address technical and functional issues to reduce disruption to critical business operations.

Maintain business continuity

Keep essential SAP processes running smoothly while managing incidents, system changes and evolving business needs.

Access specialised SAP expertise

Bring in functional and technical specialists with experience across SAP modules, integrations, ABAP development and SAP Basis.

Improve incident resolution

Use structured support processes, clear escalation paths and root-cause analysis to address issues and reduce recurring incidents.

Control support costs

Access the expertise you need without having to maintain every specialised SAP role in-house. Scale support resources in line with your requirements.

Prepare your SAP landscape for the future

Maintain existing systems while planning upgrades, modernisation initiatives or a transition from SAP ECC to SAP S/4HANA.

1. Assess your SAP environment

We review your SAP landscape, applications, integrations, technical dependencies, current issues, and support arrangements.

Deliverable: Initial system assessment, support priorities, and identified risks.

2. Define support responsibilities and service levels

We agree the support scope, covered applications, escalation procedures, service hours, communication channels, and response and resolution targets.

Deliverable: Support model, responsibility matrix, and agreed SLAs.

3. Establish access and knowledge transfer

We review available documentation, incident history, system configurations, and existing support procedures to prepare the team for operational assistance.

Deliverable: Knowledge base, access arrangements, and support documentation.

4. Investigate and resolve issues

We receive and prioritise incidents, conduct functional and technical investigations, and coordinate fixes at the appropriate support level.

Deliverable: Resolved incidents, documented corrective actions, and status reporting.

5. Verify fixes and monitor outcomes

We validate corrective actions, check affected business processes, and monitor for recurring issues.

Deliverable: Verified resolutions, incident records, and follow-up recommendations.

6. Improve support processes

We review incident trends, identify recurring problems, and recommend improvements to documentation, monitoring, and system maintenance.

Deliverable: Support performance reviews and prioritised improvement actions.

Why Choose LeverX for SAP Support in the UK?

Proven SAP expertise

We combine extensive SAP experience with practical knowledge of complex enterprise environments, business processes, and technical landscapes.

Access to specialist resources

Our global delivery model provides access to functional consultants, ABAP developers, SAP Basis experts, integration specialists, and solution architects.

Support across SAP technologies

We provide assistance across SAP ECC, S/4HANA, HANA, Fiori, BTP, Integration Suite, SuccessFactors, Ariba, and other SAP applications.

Focus on root-cause resolution

We investigate underlying technical and functional issues rather than focusing only on temporary workarounds.

Flexible support arrangements

Choose the level of assistance that fits your requirements, from on-demand expertise and specialist escalation to structured L1/L2/L3 support.

Experience with complex enterprise landscapes

Our published projects cover international organisations, multiple business entities, hybrid SAP environments, custom developments, and interconnected applications.

Security and quality management

LeverX operates in accordance with internationally recognised standards, including ISO 9001, ISO 27001, ISO 22301, and ISO 55001.

Support beyond incident resolution

Where required, we can connect operational support with SAP consulting, application management, migration, implementation, and continuous optimisation services.

Extensive expertise

LeverX brings 20+ years of deep industry experience, providing software support for the sectors such as retail, manufacturing, and pharmacy. Having successfully delivered 30+ SAP support projects, we possess a thorough understanding of the business challenges and the expertise to help our clients overcome them.

Individual approach

From tailored solutions to adaptable support models, we collaborate with you to ensure our services align with both your goals and budget. Whether it’s short-term projects or long-term initiatives, technical hurdles, or business challenges, we focus on your needs to deliver a solution that’s the perfect fit for your organization.

Timely response

At LeverX, we prioritize transparency, ensuring that all expectations are clear from the outset. That's why we strictly adhere to the Service Level Agreements (SLAs) we initially discuss with you. Our commitment to clear communication allows us to deliver reliable support, ensuring predictability and an uninterrupted service.

Continuous improvement

LeverX stays ahead of the curve with the latest SAP trends and cutting-edge technologies, including AI and other innovations. We leverage our expertise to help you maintain a competitive edge in a fast-changing market, optimizing your SAP environment for efficiency, agility, and sustainable growth.

Frequently Asked Questions About SAP Support Services

What are SAP support services?

SAP support services provide functional and technical assistance to maintain SAP systems, troubleshoot incidents, resolve errors, and help users work with business applications. They can include L1, L2, and L3 support, SAP Basis assistance, application troubleshooting, post-go-live hypercare, and emergency support.

What is the difference between SAP Support and SAP Application Management Services?

SAP Support generally focuses on incident resolution, user assistance, technical troubleshooting, and specific service requests. SAP Application Management Services cover a broader scope of ongoing application management, including proactive maintenance, enhancements, integrations, optimisation, and continuous improvement.

What do L1, L2, and L3 SAP support levels mean?

L1 handles initial requests, ticket classification, and routine troubleshooting. L2 addresses more complex functional and technical issues. L3 provides advanced specialist expertise for complex code, architecture, database, and integration problems.

Can LeverX support both SAP ECC and SAP S/4HANA?

Yes. LeverX supports existing SAP ECC and SAP S/4HANA environments, including hybrid landscapes. The scope may cover functional assistance, SAP Basis, ABAP developments, integrations, system monitoring, and technical troubleshooting.

1

An expert will reach out to you to discuss your specific requirements and objectives.
2

We’ll sign an NDA to ensure any sensitive information is kept secure and strictly confidential.
3

We’ll work with you to prepare a customised proposal based on the project’s scope, timeline, and budget.

20+
years of expertise

1,500+
projects

2,200+
professionals

SAP Support Services for ECC Landscapes and S/4HANA Ecosystems

SAP Support Challenges We Help Solve

Our SAP Support Services

Your Business Benefits With LeverX’s SAP Support Offering

SAP Support Levels: L1, L2 and L3

L1 - first-line support

L2 - functional and technical support

L3 - advanced technical support

A flexible support and escalation model

SAP Support Offers

SAP support scope and cost assessment

SAP system health check

Financial reporting and accounting

HMRC and tax-related processes

Data protection and access controls

Internal controls and audit support

Multi-entity and international operations

Benefits of Our SAP Support Services

Our SAP Support Framework

Why Choose LeverX for SAP Support in the UK?

Proven SAP expertise

Access to specialist resources

Support across SAP technologies

Focus on root-cause resolution

Flexible support arrangements

Experience with complex enterprise landscapes

Security and quality management

Support beyond incident resolution

SAP Support Success Stories

SAP S/4HANA transformation and post-go-live support for AS “RĪGAS SILTUMS”

SAP S/4HANA transformation and post-go-live support for AS “RĪGAS SILTUMS”

SAP S/4HANA support for a construction group

SAP ECC to S/4HANA migration for an optical systems manufacturer

SAP S/4HANA support for a Nordic IT provider

Why Choose LeverX for SAP Support

Extensive expertise

Individual approach

Timely response

Continuous improvement

Related SAP Services

Frequently Asked Questions About SAP Support Services

What are SAP support services?

What is the difference between SAP Support and SAP Application Management Services?

What do L1, L2, and L3 SAP support levels mean?

Can LeverX support both SAP ECC and SAP S/4HANA?

Does LeverX provide emergency SAP support?

Can you provide 24/7 SAP support?

What is included in SAP post-go-live support?

Can LeverX support SAP custom ABAP developments?

Can you help with SAP Basis and HANA-related issues?

Can you support our internal SAP team rather than replace it?

How much do SAP support services cost?

What information is needed to start SAP support?

Can LeverX support SAP ECC while we plan a migration to S/4HANA?

Does SAP Support include application enhancements?

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