SAP Service Cloud

Offer the service that customers desire to see throughout the process of buying from you.

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The Numbers Speak for Themselves

360º customer view
Surround your customers with support across multiple service channels
24/7 support
Take the difference in time zones into consideration and reduce wait times
75% routine processes acceleration
Release the burden of repetitive tasks to reach your objectives faster
372% return on investment
Predictable, positive outcomes in three years of active system usage
50% faster service
Streamline service processes and provide support closer to the customer
100% higher loyalty
Retain customers by assuring them that their needs are your top priority
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Deliver industry-first innovations with intelligent customer service

Benefits of SAP Service Cloud

With an array of features such as marketing and automation tools designed to extend its functions, SAP Service Cloud benefits your business and reduces users’ upfront costs in many ways, such as:

On-site maintenance

SAP Field Service Management enhancement helps your employees perform at optimum levels more consistently. Breakdowns may turn into time and money losses for a company. AI & ML algorithms provide real-time analytics, therefore, eliminating many of the associated risks.


Low and no-code development

The user-friendly interface and drag-and-drop capabilities facilitate the training process for non-technical users, thus accelerating the start-up of the system and quickly adjusting processes. Enjoy full support for mobile devices, including offline and online data access.


Simplified integration

Standard pre-built integration flows for local SAP products fulfill the need for workflow automation and custom software set-up faster than traditional approaches. REST APIs and open ODATA services simplify and accelerate the integration process.


Branded user interface

Win, serve, and retain customers by delivering appropriately well-thought-out applications with a modern, customizable, personalized, branded user interface based on Fiori. With hundreds and thousands of clients, pay attention to each one’s personal user experience at once.


Social media integration

Combine intelligent ticketing and call center management application with social media for monitoring, ticket management, and response. Be sure you connect with your audience across multiple platforms since your customers are located in many places across the globe.


Cloud platform options

Adopt a more comprehensive approach to service management, encompassing scalable cloud-based in-memory computing built on high-end data centers. Leave no customer service request unheard to drive service productivity and reach organizational success.

Discover SAP Service Cloud System Architecture

Omnichannel Service
agent Experience
Service Intelligence
Case Designer and Case Management
Connected Enterprise
Customer Service Agility

Omnichannel Service

  • Channel orchestration

    Provide a seamless, consistent experience through chatbot, phone, chat, messaging apps, e-mail, and social channels.

  • Customer self-service

    Improve your customer experience with self-services supported by artificial intelligence.

  • Agent desktop

    Give your service agents visibility into interaction history and customer data for fast and personalized service.

  • Customer identification

    Accelerate service with automatic customer identification, screen pop, and intelligent routing.

Make your progress fruitful with SAP Service Cloud

Help your customer management team members do their best work. SAP Service Cloud provides them with robust ready-to-use tools designed to modify your service environment with the following features:

  • Customer issues quick resolution with a unified agent desktop and access to relevant insights and data.
  • Effortless self-service options powered by AI-driven intelligence that boost profitability and customer retention.
  • Improved accuracy and speed up ticket closure with powerful case management workflows that streamline issue resolution.
  • Constant overview of key figures and optimization options due to performance analyses in real time on clear dashboards.
  • Faster service processes due to central knowledge management with database integration.

Learn how to boost your hybrid cloud strategy in the industry

Adaptability to changing work environments affected by internal and external factors with SAP 

Omnichannel service


Lead receiving by sales team

Omnichannel service


Possibilities determination


Building a customer relationship





Address emerging issues based on previous client experience

Address emerging issues based on previous client experience

Provide your customers with support throughout their entire journey

Industries We Serve

Why Choose LeverX Group as Your SAP Implementation Provider?

20+ years of fruitful collaboration with SAP

LeverX Group is an SAP certified partner and preferred vendor.

1,600+ IT-experts

With extensive knowledge of the latest SAP technologies and solutions.

950+ successful projects

Delivered to companies of various business areas.


The six main steps you will take with our SAP experts.
Develop the implementation strategy based on your business requirements and solution capabilities.


Plan the project and finalize goals . Together, we will determine a project structure, management, tracking, and reporting mechanisms. At this stage, roles and responsibilities in the project team are defined.


Verify the project plan. We make sure that the solution and project scope meet your business requirements.


Customize and integrate SAP components into your IT infrastructure. Our experts configure and further develop the system if required.


Transfer data from legacy systems into the SAP production system, tests, and roles/authorizations validation for all users.


Run the solution with the provision of go-live support, fixes, and monitoring to smoothly adapt the new software to your business processes.


Transform service management processes to improve customer relationships from day one