SAP Service Cloud

Offer the service that customers desire to see throughout the process of buying from you.

Collaborating with an SAP Gold Partner provides access to resources and seasoned professionals, ensuring your project's reliability. Their expertise tailors SAP solutions for your unique needs, optimizing ROI and efficiency.

Partnering with an SAP Global Strategic Supplier goes beyond buyer-seller dynamics. They provide critical solutions for global operations, collaborate on product development, and drive strategic initiatives.

Such companies help businesses solve complex problems, deliver exceptional user experiences, and drive digital transformation using design thinking and innovation expertise. They leverage SAP's best practices and cutting-edge tools to create user-centric solutions.

Benefits

Architecture

Roadmap

Expert consultation

SAP Service Cloud is designed for omnichannel customer support to provide each of your customers with the best level of service during the purchase process. It covers all the points of contact with a customer during a particular offering. Keep your sales teams focused with a single solution to maintain customer relationships and communication, while managing activities and tasks at the same time.

Built-in features allow you to automate repetitive helpdesk tasks, enhance your team’s productivity and improve the overall customer service experience. It can be used standalone or with SAP Marketing Cloud, Sales Cloud, or Analytics Cloud for maximum impact.

360º customer view

Surround your customers with support across multiple service channels

24/7 support

Take the difference in time zones into consideration and reduce wait times

75% routine processes acceleration

Release the burden of repetitive tasks to reach your objectives faster

372% return on investment

Predictable, positive outcomes in three years of active system usage

50% faster service

Streamline service processes and provide support closer to the customer

100% higher loyalty

Retain customers by assuring them that their needs are your top priority

On-site maintenance

SAP Field Service Management enhancement helps your employees perform at optimum levels more consistently. Breakdowns may turn into time and money losses for a company. AI & ML algorithms provide real-time analytics, therefore, eliminating many of the associated risks.

Low and no-code development

The user-friendly interface and drag-and-drop capabilities facilitate the training process for non-technical users, thus accelerating the start-up of the system and quickly adjusting processes. Enjoy full support for mobile devices, including offline and online data access.

Simplified integration

Standard pre-built integration flows for local SAP products fulfill the need for workflow automation and custom software set-up faster than traditional approaches. REST APIs and open ODATA services simplify and accelerate the integration process.

Branded user interface

Win, serve, and retain customers by delivering appropriately well-thought-out applications with a modern, customizable, personalized, branded user interface based on Fiori. With hundreds and thousands of clients, pay attention to each one’s personal user experience at once.

Social media integration

Combine intelligent ticketing and call center management application with social media for monitoring, ticket management, and response. Be sure you connect with your audience across multiple platforms since your customers are located in many places across the globe.

Cloud platform options

Adopt a more comprehensive approach to service management, encompassing scalable cloud-based in-memory computing built on high-end data centers. Leave no customer service request unheard to drive service productivity and reach organizational success.

Channel orchestration

Provide a seamless, consistent experience through chatbot, phone, chat, messaging apps, e-mail, and social channels.
Customer self-service

Improve your customer experience with self-services supported by artificial intelligence.
Agent desktop

Give your service agents visibility into interaction history and customer data for fast and personalized service.
Customer identification

Accelerate service with automatic customer identification, screen pop, and intelligent routing.

Help your customer management team members do their best work. SAP Service Cloud provides them with robust ready-to-use tools designed to modify your service environment with the following features:

Customer issues quick resolution with a unified agent desktop and access to relevant insights and data.
Effortless self-service options powered by AI-driven intelligence that boost profitability and customer retention.
Improved accuracy and speed up ticket closure with powerful case management workflows that streamline issue resolution.
Constant overview of key figures and optimization options due to performance analyses in real time on clear dashboards.
Faster service processes due to central knowledge management with database integration.

Adaptability to changing work environments affected by internal and external factors with SAP

Omnichannel service

Lead receiving by sales team

Omnichannel service

Possibilities determination

Building a customer relationship

Offer

Contracting

Address emerging issues based on previous client experience

GLOBAL SYSTEM INTEGRATOR

LeverX is an International company with 14 offices in 10 countries that specializes in SAP Implementation and customization.
Full-cycle technology consulting, development, and cost-effective implementation services for successful business transformation and sustainability.
We offer custom software development services to companies to deliver tailor-made solutions that cater to clients' specific requirements

TECHNOLOGY & MANAGEMENT

Short engagement ramp-up and project set-up, strong management
Continuous investment in innovation and early adoption of cutting-edge technologies (Data Science, IoT, Artificial intelligence, Big Data, Blockchain etc.)
Creation of projects in accordance with ISO 9001, ISO 27001, ISO 22301, ISO 55001 quality and safety standards.

EXPERIENCE

20+ years of working with SAP solutions. LeverX is an SAP-certified partner and preferred vendor.
1 600 IT-experts with deep knowledge of the latest SAP technologies and solutions.
950+ successful projects. We help companies of all sizes and across various industries to leverage the power of SAP.

SAP Service Cloud Implementation Roadmap

We follow the SAP Activate methodology, which breaks down the implementation of SAP Service Cloud into six essential stages:

Current Processes Evaluation: Assess existing business processes and identify the organization's needs.
Defining Technical Requirements: Create a detailed specification of the functional and technical needs of the new system.

Discover

Setting Goals and Objectives: Establish and agree on the goals to be achieved throughout the project.
Assembling the Project Team: Appoint team members and define their roles and responsibilities.
Project Plan Development: Create a comprehensive plan that outlines project phases, timelines, resources, and key performance indicators.
Budget Determination: Estimate and approve the budget needed for implementing SAP Service Cloud.
Specifications Preparation: Develop the technical and functional specifications for the development team.

Prepare

Ensuring Business Requirements are Met: Check that SAP Service Cloud aligns with business requirements and project objectives.
Data Validation: Verify the accuracy and compliance of the data.

Explore

Data Migration: Transfer data from existing systems to SAP Service Cloud.
System Configuration: Set up SAP Service Cloud according to requirements and specifications.
Customization: Develop additional features and modules, if the standard solution does not meet all needs.
Integrations: Configure SAP Service Cloud to work with other IT systems and applications.

Realize

Testing: Perform functional, integration, regression, and load testing to ensure that all aspects of SAP Service Cloud work correctly.
User Training: Organize sessions to help users become familiar with the new system.

Deploy

System Readiness Check: Verify that the system is ready for operational use.
Launch: Officially transition to active use of SAP Service Cloud.
Ongoing Support: Continuously monitor SAP Service Cloud to identify and resolve any issues.

Run

1

An expert will reach out to you to discuss your specific migration needs and requirements.
2

We will sign an NDA to ensure any sensitive information is kept secure and confidential.
3

We'll work with you to prepare a customized proposal based on the project's scope, timeline, and budget.