SAP Service Cloud

Offer the service that customers desire to see throughout the process of buying from you.

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The Numbers Speak for Themselves

360º customer view
Surround your customers with attention across multiple service channels
24/7 support
Take the difference in time zones into consideration and reduce wait times
75% routine processes acceleration
Release the burden of repetitive tasks to reach your objectives faster
372% return on investment
Predictable positive outcomes in three years of active system usage
50% faster service
Streamline service processes and move support closer to the customer
100% higher loyalty
Retain customers by ensuring them that their needs are your top priority
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Deliver industry-first innovations with intelligent customer service

Benefits of SAP Service Cloud

With an array of features such as marketing and automation tools designed to extend its functions, SAP Service Cloud benefits your business and reduces users’ upfront costs in many ways.
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On-site maintenance

SAP Field Service Management enhancement helps your employees perform at optimum levels more consistently. Breakdowns may turn into time and money losses for a company, and AI & ML algorithms provide real-time analytics, therefore, eliminating a lot of associated risks.

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Low and no-code development

The user-friendly interface and drag-and-drop capabilities facilitate the training process for non-technical users, thus accelerating the start-up of the system and quickly adjusting processes. Enjoy full support for mobile devices, including offline and online data access.

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Simplified integration

Standard pre-built integration flows for local SAP products fulfill the need for workflow automation and custom software set-up faster than traditional approaches. REST APIs and open ODATA services simplify and fasten the integration process.

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Branded user interface

Win, serve, and retain customers by delivering appropriately well-thought-out applications with a modern, customizable, personalized, branded user interface based on Fiori. With hundreds and thousands of clients, pay attention to each one’s personal user experience at once.

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Social media integration

Combine intelligent ticketing and call center management application with social media for monitoring, ticket management, and response. Be sure you connect with your audience across multiple platforms since your customers are located in many places across the globe.

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Cloud platform options

Adopt a more comprehensive approach to service management, encompassing scalable cloud-based in-memory computing built on high-end data centers. Leave no customer service request unheard to drive service productivity and reach organizational success.

Discover SAP Service Cloud System Architecture

Omnichannel Service
agent Experience
Service Intelligence
Case Designer and Case Management
Connected Enterprise
Customer Service Agility

Omnichannel Service

  • Channel orchestration

    Provide a seamless, consistent experience through chatbot, phone, chat, messaging apps, e-mail, and social channels.

  • Customer self-service

    Improve your customer experience with self-services supported by artificial intelligence.

  • Agent desktop

    Give your service agents visibility into interaction history and customer data for fast and personalized service.

  • Customer identification

    Accelerate service with automatic customer identification, screen pop, and intelligent routing.

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Learn how to boost your hybrid cloud strategy in the industry

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Provide your customers with support all through their journey

Industries We Serve

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Retail & Wholesale
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Banking & Finance
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Transportation & Logistics
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Industrial Manufacturing
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IT & Telecom
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Oil & Gas
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Automotive
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Healthcarе

Why Choose LeverX Group as Your SAP Implementation Provider?

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19+ years of fruitful collaboration with SAP

LeverX Group is an SAP certified partner and preferred vendor.
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1,500+ IT-experts

With deep knowledge of the latest SAP technologies and solutions.
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550+ successful projects

Delivered to companies of various business areas.

The Way to Success With LeverX Group

It includes six main steps you will take together with our SAP experts.
Development of the implementation strategy based on the customer's business requirements and solution capabilities.

Discover

Project plan and goals finalization. Together with the customer, we determine a project structure, management, tracking, and reporting mechanisms. At this stage, roles and responsibilities in the project team are defined.

Prepare

Verification phase. We make sure that the solution and project scope meet the customer's business requirements.

Explore

Customization and integration of SAP components into the customer's IT infrastructure. Our experts configure and further develop the system if required.

Realize

Data transfer from legacy systems into the SAP production system, tests, and roles/authorizations validation for all users.

Deploy

Run the solution with the provision of go-live support, fixes, and monitoring to perfectly adapt the new software to your business processes..

Run

Transform service management processes to improve customer relationships from day one