SAP Service Cloud
Offer the service that customers desire to see throughout the process of buying from you.
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Level Up Your Service With Data-Driven Insights
SAP Service Cloud is designed for omnichannel customer support to provide each of your customers with the best level of service during the purchase process. It covers all the points of contact with a customer during a particular offering. Keep your sales teams focused with a single solution to maintain customer relationships and communication, while managing activities and tasks at the same time.
Built-in features allow you to automate repetitive helpdesk tasks, enhance your team’s productivity and improve the overall customer service experience. It can be used standalone or with SAP Marketing Cloud, Sales Cloud, or Analytics Cloud for maximum impact.
The Numbers Speak for Themselves
Benefits of SAP Service Cloud
On-site maintenance
Low and no-code development
Simplified integration
Branded user interface
Social media integration
Cloud platform options
Discover SAP Service Cloud System Architecture
Omnichannel Service
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Channel orchestration
Provide a seamless, consistent experience through chatbot, phone, chat, messaging apps, e-mail, and social channels.
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Customer self-service
Improve your customer experience with self-services supported by artificial intelligence.
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Agent desktop
Give your service agents visibility into interaction history and customer data for fast and personalized service.
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Customer identification
Accelerate service with automatic customer identification, screen pop, and intelligent routing.
Help your customer management team members do their best work. SAP Service Cloud provides them with robust ready-to-use tools designed to modify your service environment with the following features:
- Customer issues quick resolution with a unified agent desktop and access to relevant insights and data.
- Effortless self-service options powered by AI-driven intelligence that boost profitability and customer retention.
- Improved accuracy and speed up ticket closure with powerful case management workflows that streamline issue resolution.
- Constant overview of key figures and optimization options due to performance analyses in real time on clear dashboards.
- Faster service processes due to central knowledge management with database integration.
Learn how to boost your hybrid cloud strategy in the industry
Adaptability to changing work environments affected by internal and external factors with SAP
Omnichannel service
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Lead receiving by sales team
Omnichannel service
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Possibilities determination
3
Building a customer relationship
4
Offer
5
Contracting
Address emerging issues based on previous client experience
Address emerging issues based on previous client experience
Provide your customers with support throughout their entire journey
Industries We Serve
Why Choose LeverX as Your SAP Implementation Provider?
GLOBAL SYSTEM INTEGRATOR
- LeverX is an International company with 14 offices in 10 countries that specializes in SAP Implementation and customization.
- Full-cycle technology consulting, development, and cost-effective implementation services for successful business transformation and sustainability.
- We offer custom software development services to companies to deliver tailor-made solutions that cater to clients' specific requirements
TECHNOLOGY & MANAGEMENT
- Short engagement ramp-up and project set-up, strong management
- Continuous investment in innovation and early adoption of cutting-edge technologies (Data Science, IoT, Artificial intelligence, Big Data, Blockchain etc.)
- Creation of projects in accordance with ISO 9001, ISO 27001, ISO 22301, ISO 55001 quality and safety standards.
EXPERIENCE
- 20+ years of working with SAP solutions. LeverX is an SAP-certified partner and preferred vendor.
- 1 600 IT-experts with deep knowledge of the latest SAP technologies and solutions.
- 950+ successful projects. We help companies of all sizes and across various industries to leverage the power of SAP.
Awards and recognitions
TOP SAP Company 2023
TOP SAP Consulting Companies 2023
TOP System Integration Company
SAP Value Award
TOP Software Development Companies
TOP ERP Consulting Company 2023
TOP IT Services Companies
TOP Warehouse Management Software
TOP Software Developers
TOP Software Development IT Service Companies
TOP IT Services Companies
TOP 20+ Software Development Companies
TOP Software Developers
Great User Experience
TOP Software Development Companies in USA
TOP IT Consulting Company
TOP Custom Software Development Companies
TOP Logistics & Supply Chain Consulting Company
TOP Software Development Companies
TOP CRM Consulting Company 2023
IT Services Company
TOP Software Developers
Trusted on Tech Behemonths
TOP Rated Agency
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What happens next?
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1
An expert will reach out to you to discuss your specific migration needs and requirements.
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2
We will sign an NDA to ensure any sensitive information is kept secure and confidential.
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We'll work with you to prepare a customized proposal based on the project's scope, timeline, and budget.
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If you are looking for an SAP Global Strategic Supplier or Technology Partner for your business, fill out the form below, and we will contact you at short notice