SAP Service Cloud

Name: leverX Company
Brand: LeverX
Rating: 4.9 (114 reviews)

Offer the service that customers desire to see throughout the process of buying from you.

Collaborating with an SAP Gold Partner provides access to resources and seasoned professionals, ensuring your project's reliability. Their expertise tailors SAP solutions for your unique needs, optimizing ROI and efficiency.

Partnering with an SAP Global Strategic Supplier goes beyond buyer-seller dynamics. They provide critical solutions for global operations, collaborate on product development, and drive strategic initiatives.

LeverX is a certified partner of the SAP Center of Expertise. This accreditation ensures our unwavering commitment to upholding SAP's highest standards. Our mission is to deliver excellence, providing unparalleled support, and facilitating the seamless integration of SAP solutions into your business framework.

Such companies help businesses solve complex problems, deliver exceptional user experiences, and drive digital transformation using design thinking and innovation expertise. They leverage SAP's best practices and cutting-edge tools to create user-centric solutions.

SAP Service Cloud is designed for omnichannel customer support to provide each of your customers with the best level of service during the purchase process. It covers all the points of contact with a customer during a particular offering. Keep your sales teams focused with a single solution to maintain customer relationships and communication, while managing activities and tasks at the same time.

Built-in features allow you to automate repetitive helpdesk tasks, enhance your team’s productivity and improve the overall customer service experience. It can be used standalone or with SAP Marketing Cloud, Sales Cloud, or Analytics Cloud for maximum impact.

360º customer view

Surround your customers with support across multiple service channels

24/7 support

Take the difference in time zones into consideration and reduce wait times

75% routine processes acceleration

Release the burden of repetitive tasks to reach your objectives faster

372% return on investment

Predictable, positive outcomes in three years of active system usage

50% faster service

Streamline service processes and provide support closer to the customer

100% higher loyalty

Retain customers by assuring them that their needs are your top priority

On-site maintenance

SAP Field Service Management enhancement helps your employees perform at optimum levels more consistently. Breakdowns may turn into time and money losses for a company. AI & ML algorithms provide real-time analytics, therefore, eliminating many of the associated risks.

Low and no-code development

The user-friendly interface and drag-and-drop capabilities facilitate the training process for non-technical users, thus accelerating the start-up of the system and quickly adjusting processes. Enjoy full support for mobile devices, including offline and online data access.

Simplified integration

Standard pre-built integration flows for local SAP products fulfill the need for workflow automation and custom software set-up faster than traditional approaches. REST APIs and open ODATA services simplify and accelerate the integration process.

Branded user interface

Win, serve, and retain customers by delivering appropriately well-thought-out applications with a modern, customizable, personalized, branded user interface based on Fiori. With hundreds and thousands of clients, pay attention to each one’s personal user experience at once.

Social media integration

Combine intelligent ticketing and call center management application with social media for monitoring, ticket management, and response. Be sure you connect with your audience across multiple platforms since your customers are located in many places across the globe.

Cloud platform options

Adopt a more comprehensive approach to service management, encompassing scalable cloud-based in-memory computing built on high-end data centers. Leave no customer service request unheard to drive service productivity and reach organizational success.

Channel orchestration

Provide a seamless, consistent experience through chatbot, phone, chat, messaging apps, e-mail, and social channels.
Customer self-service

Improve your customer experience with self-services supported by artificial intelligence.
Agent desktop

Give your service agents visibility into interaction history and customer data for fast and personalized service.
Customer identification

Accelerate service with automatic customer identification, screen pop, and intelligent routing.

Help your customer management team members do their best work. SAP Service Cloud provides them with robust ready-to-use tools designed to modify your service environment with the following features:

Customer issues quick resolution with a unified agent desktop and access to relevant insights and data.
Effortless self-service options powered by AI-driven intelligence that boost profitability and customer retention.
Improved accuracy and speed up ticket closure with powerful case management workflows that streamline issue resolution.
Constant overview of key figures and optimization options due to performance analyses in real time on clear dashboards.
Faster service processes due to central knowledge management with database integration.

Adaptability to changing work environments affected by internal and external factors with SAP

Omnichannel service

Lead receiving by sales team

Omnichannel service

Possibilities determination

Building a customer relationship

Offer

Contracting

Address emerging issues based on previous client experience

Why LeverX?

Proven track record

For over 20 years, we have helped businesses worldwide succeed with SAP. We’ve already completed 950+ projects for over 800 clients, including top names on the Fortune 500 list.

Industry experts

The LeverX team comprises professionals with hands-on knowledge in 30+ industries, including manufacturing, logistics, and oil  and gas.

SAP partnership

We implement SAP projects end-to-end  and collaborate with SAP on the development and enhancement of its existing solutions.

Quality and security track record

LeverX operates in compliance with international standards such as ISO 9001, ISO 27001, ISO 22301, and ISO 55001, ensuring reliability and quality in every project.

Investment in innovation

We actively integrate advanced technologies, such as Data Science, IoT, AI, Big Data, Blockchain, and others, to help clients efficiently address their business challenges.

Flexibility

Our team is available 24/7, which enables us to quickly deploy projects, maintain process transparency, and adapt each development phase to meet your specific requirements.

SAP Service Cloud Implementation Roadmap

We follow the SAP Activate methodology, which breaks down the implementation of SAP Service Cloud into six essential stages:

Current Processes Evaluation: Assess existing business processes and identify the organization's needs.
Defining Technical Requirements: Create a detailed specification of the functional and technical needs of the new system.

Discover

Setting Goals and Objectives: Establish and agree on the goals to be achieved throughout the project.
Assembling the Project Team: Appoint team members and define their roles and responsibilities.
Project Plan Development: Create a comprehensive plan that outlines project phases, timelines, resources, and key performance indicators.
Budget Determination: Estimate and approve the budget needed for implementing SAP Service Cloud.
Specifications Preparation: Develop the technical and functional specifications for the development team.

Prepare

Ensuring Business Requirements are Met: Check that SAP Service Cloud aligns with business requirements and project objectives.
Data Validation: Verify the accuracy and compliance of the data.

Explore

Data Migration: Transfer data from existing systems to SAP Service Cloud.
System Configuration: Set up SAP Service Cloud according to requirements and specifications.
Customization: Develop additional features and modules, if the standard solution does not meet all needs.
Integrations: Configure SAP Service Cloud to work with other IT systems and applications.

Realize

Testing: Perform functional, integration, regression, and load testing to ensure that all aspects of SAP Service Cloud work correctly.
User Training: Organize sessions to help users become familiar with the new system.

Deploy

System Readiness Check: Verify that the system is ready for operational use.
Launch: Officially transition to active use of SAP Service Cloud.
Ongoing Support: Continuously monitor SAP Service Cloud to identify and resolve any issues.

Run

FAQ

What is SAP Service Cloud?

SAP Service Cloud is a robust customer service management solution designed to streamline and enhance customer support operations. It provides businesses with the tools to deliver personalized, efficient, and seamless service experiences across multiple channels. By centralizing service processes and integrating with other enterprise systems, SAP Service Cloud ensures consistent and high-quality interactions that strengthen customer relationships and loyalty.

The platform supports end-to-end service management, including case handling, knowledge base management, and service analytics. With its flexible architecture and advanced features, SAP Service Cloud helps organizations meet customers' evolving expectations while driving operational efficiency and reducing service costs.

How does SAP Service Cloud improve customer support?

SAP Service Cloud improves customer support by providing a centralized platform to manage all customer interactions and service requests. This unified system ensures that service agents can access complete, real-time customer information, enabling them to resolve issues quickly and accurately. Features like intelligent case routing and automated workflows ensure that the right agent handles the right issues at the right time.

The solution also includes self-service portals and knowledge bases, empowering customers to independently find answers to common questions. Advanced tools, such as AI-driven insights and predictive analytics, help service teams anticipate customer needs, enabling proactive support that enhances customer satisfaction and loyalty.

Can SAP Service Cloud integrate with other SAP solutions?

Yes, SAP Service Cloud integrates seamlessly with other SAP solutions such as SAP Commerce Cloud, SAP Sales Cloud, and SAP Marketing Cloud. SAP Integration services provided by LeverX allow businesses to create a 360-degree view of customer interactions and deliver consistent and personalized experiences across sales, marketing, and service channels. For example, data from SAP Commerce Cloud can inform service agents about a customer's purchase history, helping them provide more relevant support.

Additionally, integration with SAP ERP and SAP S/4HANA enables service teams to access operational data, such as inventory levels or service contract details, directly within the platform. This interconnected ecosystem fosters cross-functional collaboration and ensures that all departments work with the same up-to-date customer information.

How does SAP Service Cloud support omnichannel service?

SAP Service Cloud supports omnichannel service by enabling businesses to manage customer interactions across a variety of channels, including email, phone, live chat, social media, and mobile apps. The platform ensures a seamless and consistent experience for customers, regardless of the channel they choose. Agents can view and respond to all interactions within a single interface, ensuring efficient and cohesive support.

Moreover, SAP Service Cloud enables customers to transition between channels without losing context. For example, a customer can initiate a query via chat and later follow up via email or phone, and the service team will have access to the entire interaction history. This capability ensures that customers receive prompt and personalized assistance across all touchpoints.

1

An expert will reach out to you to discuss your specific needs and requirements.
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We'll sign an NDA to ensure any sensitive information is kept secure and confidential.
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We'll work with you to prepare a customized proposal based on the project's scope, timeline, and budget.