SAP Commerce Cloud

All-rounder for B2B and B2C

62% of B2B and 42% of B2C customers purchased more after a good experience. Connect simultaneously between all touchpoints, creating a clean and professional purchasing process for all end users, and enhance your B2B sales with B2C capabilities.

Order management in seconds

Complete orders quickly and efficiently by providing customers with extended buying, collection, and return options both online and in-store. Streamline order fulfillment and enhance the turnaround time by analyzing transparent details on the inventory visibility module.

Integration

SAP Commerce Cloud is integrated with other components of SAP C/4HANA front-office applications, including SAP Service Cloud, SAP Marketing Cloud, and SAP Sales Cloud, as well as with SAP S/4HANA back-office processes.

Cloud platform options

Introduce new, personalized, complex products for customers, no matter where or at what volume they are produced. In addition, adopting a cloud-computing solution provides you with amped-up security measures with backup and restore options.

Customer experience management

SAP Commerce Cloud architecture allows you to deliver a holistic shopping experience by recording the data patterns of the customers accessing the website. This helps to set precise personalized recommendations and promotional campaigns in advance.

Real-time customer support

Lower service costs by real-time resolution of customers’ problems on a scalable and proven eCommerce platform, where everything is provided for a user-friendly interaction. Boost customer loyalty by surrounding your clients with a caring attitude and attention.

Product content management

Give your customers instant access to the relevant product information they need to make an informed buying decision. Use a constantly updated source of product data from supplier portals, documents, ERP systems, and image files for more efficient marketing processes.