SAP Customer Data

Name: leverX Company
Brand: LeverX
Rating: 4.9 (114 reviews)

Stand out from the competition by identifying your customers and responding to their needs in real time with the SAP Customer Data solution implemented by LeverX.

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Collaborating with an SAP Gold Partner provides access to resources and seasoned professionals, ensuring your project's reliability. Their expertise tailors SAP solutions for your unique needs, optimizing ROI and efficiency.

Partnering with an SAP Global Strategic Supplier goes beyond buyer-seller dynamics. They provide critical solutions for global operations, collaborate on product development, and drive strategic initiatives.

LeverX is a certified partner of the SAP Center of Expertise. This accreditation ensures our unwavering commitment to upholding SAP's highest standards. Our mission is to deliver excellence, providing unparalleled support, and facilitating the seamless integration of SAP solutions into your business framework.

Such companies help businesses solve complex problems, deliver exceptional user experiences, and drive digital transformation using design thinking and innovation expertise. They leverage SAP's best practices and cutting-edge tools to create user-centric solutions.

360-degree

view of customers

372%

three-year return on investment

6-month

payback

24/7

provision of insights about customers

acceleration of client portrait creation

100%

increase in customer satisfaction

Identify hidden opportunities

Discover new growth opportunities due to unified client data storage.

Understand your customers better

Learn more about your customers’ preferences by analyzing their behavior in real-time.

Deliver a personalized customer experience

Create unique, tailored customer journeys based on your clients’ needs and demands.

Enhance customer data privacy

Keep crucial private data secure to increase trust and maintain a stellar reputation.

Generate actionable insights and predictive actions

Leverage structured customer data to predict user behavior and make informed strategic decisions.

Increase conversion, retention, and loyalty rates

Increase customer satisfaction with your service to ensure sustainable business growth.

Reduce IT resource strain

Automate processes to cut operational and data maintenance costs.

Accelerate business growth

Access required client info from a single database whenever you need it and dynamically adjust your business strategy.

Boost revenues

Generate more revenues by offering your clients needed products at the right time.

Creates holistic customer profiles based on unifying online, offline, transactional, operational, and other customer information
Generates customer profiles and provides for specific cases concerning data privacy and regulatory risks
Provides insights to marketing, e-commerce, in-store, sales, and service engagement touch points for a more personalized approach
Connects account profiles to the back-office system
Delivers insights for better decision-making in real-time through continuous segmentation and audience management

Polls

Marketing research

Digital

Other sources of information about clients

Company

CLIENT INFORMATION GATHERING AND PRIORITIES SETTING

SAP Customer data

IT directors

Senior managers

Heads of Digital teams

WORKING WITH REAL CLIENTS PORTRAITS

Why LeverX?

Proven track record

For over 20 years, we have helped businesses worldwide succeed with SAP. We’ve already completed 950+ projects for over 800 clients, including top names on the Fortune 500 list.

Industry experts

The LeverX team comprises professionals with hands-on knowledge in 30+ industries, including manufacturing, logistics, and oil  and gas.

SAP partnership

We implement SAP projects end-to-end  and collaborate with SAP on the development and enhancement of its existing solutions.

Quality and security track record

LeverX operates in compliance with international standards such as ISO 9001, ISO 27001, ISO 22301, and ISO 55001, ensuring reliability and quality in every project.

Investment in innovation

We actively integrate advanced technologies, such as Data Science, IoT, AI, Big Data, Blockchain, and others, to help clients efficiently address their business challenges.

Flexibility

Our team is available 24/7, which enables us to quickly deploy projects, maintain process transparency, and adapt each development phase to meet your specific requirements.

Implementation Roadmap

We follow the SAP Activate methodology, which breaks down the implementation of SAP Customer Data into six essential stages:

Current Processes Evaluation: Assess existing business processes and identify the organization's needs.
Defining Technical Requirements: Create a detailed specification of the functional and technical needs of the new system.

Discover

Setting Goals and Objectives: Establish and agree on the goals to be achieved throughout the project.
Assembling the Project Team: Appoint team members and define their roles and responsibilities.
Project Plan Development: Create a comprehensive plan that outlines project phases, timelines, resources, and key performance indicators.
Budget Determination: Estimate and approve the budget.
Specifications Preparation: Develop the technical and functional specifications for the development team.

Prepare

Ensuring Business Requirements are Met: Check that SAP Customer Data aligns with business requirements and project objectives.
Data Validation: Verify the accuracy and compliance of the data.

Explore

Data Migration: Transfer data from existing systems to the new one.
System Configuration: Set up the solution according to requirements and specifications.
Customization: Develop additional features and modules, if the standard solution does not meet all needs.
Integrations: Configure SAP Customer Data to work with other IT systems and applications.

Realize

Testing: Perform functional, integration, regression, and load testing to ensure that all works correctly.
User Training: Organize sessions to help users become familiar with the new system.

Deploy

System Readiness Check: Verify that the system is ready for operational use.
Launch: Officially transition to active use of SAP Customer Data.
Ongoing Support: Continuously monitor solution performance to identify and resolve any issues.

Run

FAQ

How does SAP Customer Data improve customer relationships?

SAP Customer Data improves customer relationships by centralizing and harmonizing customer information from multiple sources, creating a single, unified customer profile. This comprehensive view enables businesses to understand individual customer preferences, behaviors, and needs, allowing them to deliver personalized interactions and experiences. Whether through marketing campaigns, sales engagements, or customer service, this tailored approach fosters stronger emotional connections and builds trust with customers.

Additionally, SAP Customer Data empowers businesses to anticipate customer needs and respond proactively. With features like predictive analytics and AI-driven insights, companies can recommend relevant products, offer timely assistance, and resolve issues before they escalate. These capabilities drive customer satisfaction, loyalty, and long-term relationships, ultimately enhancing business performance.

Can SAP Customer Data integrate with other SAP solutions?

Yes, SAP Customer Data seamlessly integrates with various SAP solutions, such as SAP Marketing Cloud, SAP Service Cloud, and SAP Commerce Cloud. SAP Integration services provided by LeverX enable businesses to consolidate customer data across all touchpoints, creating a unified experience for both customers and employees. For instance, data from SAP Sales Cloud can be used to inform marketing campaigns in SAP Marketing Cloud, while insights from SAP Service Cloud can improve personalized offers in SAP Commerce Cloud.

Beyond the SAP ecosystem, SAP Customer Data also integrates with third-party applications and external data sources. This interoperability ensures that organizations can build a flexible and connected technology stack, breaking down silos and fostering collaboration across departments.

How does SAP Customer Data ensure data security and compliance?

SAP Customer Data is built with robust security measures to safeguard sensitive customer information and ensure compliance with global data privacy regulations like GDPR, CCPA, and others. The platform uses encryption to protect data both at rest and in transit, ensuring that customer information is secure against unauthorized access. Role-based access controls further enhance security by restricting access to sensitive data based on user roles and responsibilities.

Additionally, SAP Customer Data supports consent management, allowing businesses to transparently collect, store, and manage customer consent for data usage. Audit trails and compliance monitoring tools ensure that companies can demonstrate adherence to regulatory requirements, reducing the risk of non-compliance and maintaining customer trust.

Can SAP Customer Data help with customer segmentation?

Yes, SAP Customer Data includes advanced analytics and segmentation tools that help businesses categorize customers into meaningful groups based on demographics, behavior, purchase history, preferences, and more. These insights enable organizations to develop targeted marketing campaigns, personalized offers, and tailored engagement strategies for specific customer segments.

Dynamic segmentation capabilities allow businesses to adjust groupings in real-time as customer data evolves. For example, customers who recently interacted with a marketing campaign can be segmented into a new group for follow-up engagement. This level of granularity and flexibility ensures that businesses can deliver highly relevant and impactful messages, improving campaign effectiveness and customer retention.

1

An expert will reach out to you to discuss your specific needs and requirements.
2

We'll sign an NDA to ensure any sensitive information is kept secure and confidential.
3

We'll work with you to prepare a customized proposal based on the project's scope, timeline, and budget.