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SAP Customer Data

Stand out from the competition by identifying your customers and responding to their needs in real time with the SAP Customer Data solution implemented by LeverX.

SAP Customer Data in Numbers

360-degree
view of customers
372%
three-year return on investment
6-month
payback
24/7
provision of insights about customers
x2
acceleration of client portrait creation
100%
increase in customer satisfaction
leverx
Want to learn if SAP Customer Data fits your business needs?

Benefits of SAP Customer Data

Settings

Identify hidden opportunities

Discover new growth opportunities due to unified client data storage.
Clients

Understand your customers better

Learn more about your customers’ preferences by analyzing their behavior in real-time.
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Deliver a personalized customer experience

Create unique, tailored customer journeys based on your clients’ needs and demands.
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Enhance customer data privacy

Keep crucial private data secure to increase trust and maintain a stellar reputation.
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Generate actionable insights and predictive actions

Leverage structured customer data to predict user behavior and make informed strategic decisions.
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Increase conversion, retention, and loyalty rates

Increase customer satisfaction with your service to ensure sustainable business growth.
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Reduce IT resource strain

Automate processes to cut operational and data maintenance costs.
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Accelerate business growth

Access required client info from a single database whenever you need it and dynamically adjust your business strategy.
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Boost revenues

Generate more revenues by offering your clients needed products at the right time.

Key Features and Functions of SAP Customer Data

SAP Customer Data Platform
SAP Customer Identity and Access Management (CIAM) for B2C
SAP Enterprise Consent and Preference Management
SAP Customer Identity and Access Management (CIAM) for B2B

SAP Customer Data Platform

  • Creates holistic customer profiles based on unifying online, offline, transactional, operational, and other customer information
  • Generates customer profiles and provides for specific cases concerning data privacy and regulatory risks
  • Provides insights to marketing, e-commerce, in-store, sales, and service engagement touch points for a more personalized approach
  • Connects account profiles to the back-office system
  • Delivers insights for better decision-making in real-time through continuous segmentation and audience management
How SAP Customer Data Helps Your Business
  • Increases conversion, retention, and customer loyalty rates
  • Adequately addresses data privacy issues
  • Accelerates business growth together with contained IT spending
  • Optimizes Supply chain and product innovation
  • Generates insights for a greater level of personalization
  • Selects the right customer profiles for different business needs 

Interested in the solution?

How SAP Customer Data Works

Polls
Marketing research
Digital
Other sources of information about clients
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Company

CLIENT INFORMATION GATHERING AND PRIORITIES SETTING
SAP Customer data
IT directors
Senior managers
Heads of Digital teams
WORKING WITH REAL CLIENTS PORTRAITS

Industries We Serve

Leveraging our experience with SAP together with diverse industrial expertise, we’ll help you select solutions that will drive meaningful, long-term value for your company.

Why LeverX?

Proven track record

For over 20 years, we have helped businesses worldwide succeed with SAP. We’ve already completed 950+ projects for over 800 clients, including top names on the Fortune 500 list.

Industry experts

The LeverX team comprises professionals with hands-on knowledge in 30+ industries, including manufacturing, logistics, and oil 
and gas.

SAP partnership

We implement SAP projects end-to-end 
and collaborate with SAP on the development and enhancement of its existing solutions.

Quality and security track record

LeverX operates in compliance with international standards such as ISO 9001, ISO 27001, ISO 22301, and ISO 55001, ensuring reliability and quality in every project.

Investment in innovation

We actively integrate advanced technologies, such as Data Science, IoT, AI, Big Data, Blockchain, and others, to help clients efficiently address their business challenges.

Flexibility

Our team is available 24/7, which enables us to quickly deploy projects, maintain process transparency, and adapt each development phase to meet your specific requirements.

Implementation Roadmap

We follow the SAP Activate methodology, which breaks down the implementation of SAP Customer Data into six essential stages:
  • Current Processes Evaluation: Assess existing business processes and identify the organization's needs.
  • Defining Technical Requirements: Create a detailed specification of the functional and technical needs of the new system. 

Discover

  • Setting Goals and Objectives: Establish and agree on the goals to be achieved throughout the project.
  • Assembling the Project Team: Appoint team members and define their roles and responsibilities.
  • Project Plan Development: Create a comprehensive plan that outlines project phases, timelines, resources, and key performance indicators.
  • Budget Determination: Estimate and approve the budget.
  • Specifications Preparation: Develop the technical and functional specifications for the development team.

Prepare

  • Ensuring Business Requirements are Met: Check that SAP Customer Data aligns with business requirements and project objectives.
  • Data Validation: Verify the accuracy and compliance of the data.

Explore

  • Data Migration: Transfer data from existing systems to the new one.
  • System Configuration: Set up the solution according to requirements and specifications.
  • Customization: Develop additional features and modules, if the standard solution does not meet all needs.
  • Integrations: Configure SAP Customer Data to work with other IT systems and applications.

Realize

  • Testing: Perform functional, integration, regression, and load testing to ensure that all works correctly.
  • User Training: Organize sessions to help users become familiar with the new system.

Deploy

  • System Readiness Check: Verify that the system is ready for operational use.
  • Launch: Officially transition to active use of SAP Customer Data.
  • Ongoing Support: Continuously monitor solution performance to identify and resolve any issues.

Run