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SAP Field Service Management Software

Transform field operations with SAP Field Service Management to lead the charge in eco-friendly practices by optimizing service delivery and bolstering sustainability initiatives.

How Your Business Will Benefit from SAP FSM

SAP FSM can revolutionize your operations using cutting-edge technologies like AI and ML. Experience a host of benefits that include:
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Boosted first-time fix rates

AI-driven recommendations swiftly identify the best technicians nearby and ensure they have the materials to complete the job on the initial visit. Improve customer satisfaction and enhance efficiency by conserving energy and human resources.
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Seamless process integration

Harmonize front- and back-office processes for effective collaboration and greater visibility. Delight both service providers and customers with a modern, streamlined field service experience through SAP FSM integration with other solutions.
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Sustainable practices

Achieve sustainability goals by reducing the service-related carbon footprint. Optimize route planning, minimize return trips, and gain better fuel management visibility to make a positive environmental impact.
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Proactive asset management

Integrate field service management with EAM solutions for preventative maintenance using real-time insights, IoT, and advanced predictive analytics. Keep your assets running optimally and avoid costly downtime.
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Cost efficiency

Streamline processes and utilize intelligent, data-driven dispatching to maximize productivity and revenue while effectively controlling operational costs.
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Empowered technicians

Provide your workforce with anywhere access to critical information through desktops or mobile devices. Equip them with customer asset data, service history, and necessary documentation for efficient remote assistance.
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Enhanced customer satisfaction

Resolve issues swiftly, meet service level agreements (SLAs), and ensure satisfied customers with the right tools and processes at your disposal.
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Real-time performance monitoring

Gain real-time insights into field service operations, allowing you to monitor technician performance, track service progress, and identify potential bottlenecks. With instant access to key performance indicators, you can make data-driven decisions to optimize efficiency and effectively allocate resources.
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Seamless customer communication

Foster better customer communication through automated notifications, updates, and feedback mechanisms. Keep clients informed about service appointments, expected arrival times, and work progress, which leads to increased transparency and customer confidence in your services. Building stronger relationships with customers enhances brand loyalty and encourages repeat business.
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Experience the future of field service management and elevate your business to new heights of success.

How SAP FSM Empowers Your Business for Success

Discover various advanced solution features designed to optimize your field service operations, schedule, and workforce.
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Digitalized FSM for seamless field operations

  • Seamlessly manage front- and back-office processes through an integrated platform for efficient collaboration.
  • Optimize workforce with AI-driven job tracking and dispatching in real-time.
  • Enhance customer experience with instant updates and messages through automation.
  • Make informed decisions using embedded charts and advanced reporting for valuable insights.
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AI-driven schedule optimization

  • Automate scheduling with the flexibility to trigger it automatically upon request, internal or external events, or pre-defined schedules. 
  • Efficiently match activities to the most suitable technicians based on location, skillset, and availability.
  • Customize scheduling policies effortlessly using a no-code designer to meet your company's specific requirements. 
  • Seamlessly integrate appointment booking with external solutions like customer or commerce platforms.
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Mobile workforce enablement

  • Enable technicians with native offline-first applications, providing uninterrupted access to customer and job information.
  • Offer guided workflow and smart forms to support correct and safe task execution with step-by-step guidance and relevant data.
  • Enhance scheduling and safety through real-time location tracking of field workers using GPS technology.
  • Generate job completion reports, capture on-site customer signatures, and access reports offline or online for seamless service reporting.
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Crowd services

  • Efficiently manage crowd service partner records, branding, status, and invitations. 
  • Access and oversee job orders, schedules, and customer data in an intuitive online portal for service partners. 
  • Optimize the entire workforce through AI-driven scheduling, matching tasks with the right workers based on location, skills, and availability. 
  • Integrate procurement processes to streamline workflows and boost overall efficiency.
Self-service-tools

Self-service tools and chatbots

  • Access equipment information, review service history, contact support, and submit service requests.
  • Initiate service requests through a guided chatbot, providing relevant details like issue description, location, and pictures.
  • Stay informed with timely updates on service request status and receive estimated technician arrival time.
  • View completed requests and provide valuable feedback – positive or negative – with comments on the service provided.
Augmented-reality

Augmented reality and remote assistance

  • Optimize frontline worker performance with remote assistance using augmented reality, enabling improved first-time fix rates.
  • Streamline support calls, troubleshooting procedures, and service reports through automated digital documentation.
  • Elevate knowledge transfer and service quality by providing expert-guided visual steps through smart glasses and mobile devices.
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Want to know if SAP Field Service Management covers your business needs?

Industries We Serve

Why LeverX?

Proven track record

For over 20 years, we have helped businesses worldwide succeed with SAP. We’ve already completed 950+ projects for over 800 clients, including top names on the Fortune 500 list.

Industry experts

The LeverX team comprises professionals with hands-on knowledge in 30+ industries, including manufacturing, logistics, and oil 
and gas.

SAP partnership

We implement SAP projects end-to-end 
and collaborate with SAP on the development and enhancement of its existing solutions.

Quality and security track record

LeverX operates in compliance with international standards such as ISO 9001, ISO 27001, ISO 22301, and ISO 55001, ensuring reliability and quality in every project.

Investment in innovation

We actively integrate advanced technologies, such as Data Science, IoT, AI, Big Data, Blockchain, and others, to help clients efficiently address their business challenges.

Flexibility

Our team is available 24/7, which enables us to quickly deploy projects, maintain process transparency, and adapt each development phase to meet your specific requirements.

Frequently Asked Questions

Implementation Roadmap

We follow the SAP Activate methodology, which breaks down the implementation of SAP Field Service Management into six essential stages:
  • Current Processes Evaluation: Assess existing business processes and identify the organization's needs.
  • Defining Technical Requirements: Create a detailed specification of the functional and technical needs of the new system. 

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  • Setting Goals and Objectives: Establish and agree on the goals to be achieved throughout the project.
  • Assembling the Project Team: Appoint team members and define their roles and responsibilities.
  • Project Plan Development: Create a comprehensive plan that outlines project phases, timelines, resources, and key performance indicators.
  • Budget Determination: Estimate and approve the budget.
  • Specifications Preparation: Develop the technical and functional specifications for the development team.

Prepare

  • Ensuring Business Requirements are Met: Check that SAP FSM aligns with business requirements and project objectives.
  • Data Validation: Verify the accuracy and compliance of the data.

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  • Data Migration: Transfer data from existing systems to the new one.
  • System Configuration: Set up the solution according to requirements and specifications.
  • Customization: Develop additional features and modules, if the standard solution does not meet all needs.
  • Integrations: Configure SAP FSM to work with other IT systems and applications.

Realize

  • Testing: Perform functional, integration, regression, and load testing to ensure that all works correctly.
  • User Training: Organize sessions to help users become familiar with the new system.

Deploy

  • System Readiness Check: Verify that the system is ready for operational use.
  • Launch: Officially transition to active use of SAP FSM.
  • Ongoing Support: Continuously monitor solution performance to identify and resolve any issues.

Run