SAP Field Service Management Software
Transform field operations with SAP Field Service Management to lead the charge in eco-friendly practices by optimizing service delivery and bolstering sustainability initiatives.
What is SAP Field Service Management?
Optimize and streamline your field service operations with SAP Field Service Management (SAP FSM), a cutting-edge software solution from the leading ERP company. This comprehensive toolset covers everything from scheduling appointments to dispatching technicians, tracking inventory, and managing work orders.
With SAP FSM, businesses across industries can effectively coordinate and deliver services at customer locations. Boost customer satisfaction, increase operational efficiency, and optimize resource utilization with this all-in-one solution designed to cater to businesses of any size in the field service industry. Maximize your potential and stay ahead of the competition with SAP FSM implemented by the LeverX team.
How Your Business Will Benefit from SAP FSM
Boosted first-time fix rates
Seamless process integration
Sustainable practices
Proactive asset management
Cost efficiency
Empowered technicians
Enhanced customer satisfaction
Real-time performance monitoring
Seamless customer communication
How SAP FSM Empowers Your Business for Success
Digitalized FSM for seamless field operations
- Seamlessly manage front- and back-office processes through an integrated platform for efficient collaboration.
- Optimize workforce with AI-driven job tracking and dispatching in real-time.
- Enhance customer experience with instant updates and messages through automation.
- Make informed decisions using embedded charts and advanced reporting for valuable insights.
AI-driven schedule optimization
- Automate scheduling with the flexibility to trigger it automatically upon request, internal or external events, or pre-defined schedules.
- Efficiently match activities to the most suitable technicians based on location, skillset, and availability.
- Customize scheduling policies effortlessly using a no-code designer to meet your company's specific requirements.
- Seamlessly integrate appointment booking with external solutions like customer or commerce platforms.
Mobile workforce enablement
- Enable technicians with native offline-first applications, providing uninterrupted access to customer and job information.
- Offer guided workflow and smart forms to support correct and safe task execution with step-by-step guidance and relevant data.
- Enhance scheduling and safety through real-time location tracking of field workers using GPS technology.
- Generate job completion reports, capture on-site customer signatures, and access reports offline or online for seamless service reporting.
Crowd services
- Efficiently manage crowd service partner records, branding, status, and invitations.
- Access and oversee job orders, schedules, and customer data in an intuitive online portal for service partners.
- Optimize the entire workforce through AI-driven scheduling, matching tasks with the right workers based on location, skills, and availability.
- Integrate procurement processes to streamline workflows and boost overall efficiency.
Self-service tools and chatbots
- Access equipment information, review service history, contact support, and submit service requests.
- Initiate service requests through a guided chatbot, providing relevant details like issue description, location, and pictures.
- Stay informed with timely updates on service request status and receive estimated technician arrival time.
- View completed requests and provide valuable feedback – positive or negative – with comments on the service provided.
Augmented reality and remote assistance
- Optimize frontline worker performance with remote assistance using augmented reality, enabling improved first-time fix rates.
- Streamline support calls, troubleshooting procedures, and service reports through automated digital documentation.
- Elevate knowledge transfer and service quality by providing expert-guided visual steps through smart glasses and mobile devices.
Industries We Serve
Frequently Asked Questions
Why Choose LeverX as Your SAP Implementation Provider?
Global system integrator
- LeverX is an International company with 14 offices in 10 countries that specializes in SAP Implementation and customization.
- Full-cycle technology consulting, development, and cost-effective implementation services for successful business transformation and sustainability.
- We offer custom software development services to companies to deliver tailor-made solutions that cater to clients' specific requirements.
Technology & Management
- Short engagement ramp-up and project set-up, strong management
- Continuous investment in innovation and early adoption of cutting-edge technologies (Data Science, IoT, Artificial intelligence, Big Data, Blockchain etc.)
- Creation of projects in accordance with ISO 9001, ISO 27001, ISO 22301, ISO 55001 quality and safety standards.
Experience
- 20+ years of working with SAP solutions. LeverX is an SAP-certified partner and preferred vendor.
- 1 600 IT-experts with deep knowledge of the latest SAP technologies and solutions.
- 950+ successful projects. We help companies of all sizes and across various industries to leverage the power of SAP.
Awards and recognitions
TOP SAP Company 2023
TOP SAP Consulting Companies 2023
TOP System Integration Company
SAP Value Award
TOP Software Development Companies
TOP ERP Consulting Company 2023
TOP IT Services Companies
TOP Warehouse Management Software
TOP Software Developers
TOP Software Development IT Service Companies
TOP IT Services Companies
TOP 20+ Software Development Companies
TOP Software Developers
Great User Experience
TOP Software Development Companies in USA
TOP IT Consulting Company
TOP Custom Software Development Companies
TOP Logistics & Supply Chain Consulting Company
TOP Software Development Companies
TOP CRM Consulting Company 2023
IT Services Company
TOP Software Developers
Trusted on Tech Behemonths
TOP Rated Agency
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If you are looking for an SAP Global Strategic Supplier or Technology Partner for your business, fill out the form below, and we will contact you at short notice.
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What happens next?
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An expert will reach out to you to discuss your specific migration needs and requirements.
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We will sign an NDA to ensure any sensitive information is kept secure and confidential.
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We'll work with you to prepare a customized proposal based on the project's scope, timeline, and budget.
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