SAP Customer Experience (SAP CX)

Name: leverX Company
Brand: LeverX
Rating: 4.9 (114 reviews)

Support all front office functions to deliver excellent customer service and experience with SAP CX, offering a 360° view of your customers.

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Collaborating with an SAP Gold Partner provides access to resources and seasoned professionals, ensuring your project's reliability. Their expertise tailors SAP solutions for your unique needs, optimizing ROI and efficiency.

Partnering with an SAP Global Strategic Supplier goes beyond buyer-seller dynamics. They provide critical solutions for global operations, collaborate on product development, and drive strategic initiatives.

Such companies help businesses solve complex problems, deliver exceptional user experiences, and drive digital transformation using design thinking and innovation expertise. They leverage SAP's best practices and cutting-edge tools to create user-centric solutions.

Exceptional customer experiences help keep existing customers and attract new ones. SAP provides an innovative solution for achieving this: SAP CX (SAP Customer Experience). Formerly known as SAP C/4HANA or SAP Hybris SAP CX, is a suite of products for managing customer relationships. It helps companies combine their sales, marketing, and CRM solutions in one place, making it easier to handle customer data and improve customer service.

LeverX can help you implement, integrate, or support SAP Customer Experience solutions, fostering long-term relationships with your customers.

SAP Commerce

cloud

SAP Marketing

cloud

SAP Customer Data

cloud

SAP Service

cloud

SAP Sales

cloud

SAP Customer Experience

SAP Marketing cloud

Commerce marketing
Resource management
Customer loyalty management
Customer profiling and segmentation
Marketing analytics

SAP Commerce cloud

Insights into customer preferences
Personalized offers
Conversion of website visitors into buyers
Transparent interactions
Up-to-date product and service descriptions

SAP Customer data cloud

Omnichannel customer engagement strategies
Comprehensive customer profiles
Personalized engagement experience
Compliance with all data privacy rules and regulations

SAP Sales cloud

Automated sales processes
Reduced duration of sales cycles
Built-in analytics and forecasting tools
Collaboration and automation tools
Online and offline data synchronization

SAP Service cloud

Omnichannel interaction
Resource planner
Self-service tools
Mobile accessibility
Conversational AI

Personalized experience

Make matching offers based on your customers' individual needs by accessing comprehensive customer data in real-time.

Collaboration efficiency

Ease of accessibility, flexibility, scalability, and automatic updates to information offered by the cloud significantly increase collaboration productivity.

Valuable data

SAP C/4HANA empowers businesses with data-driven tools to process vast amounts of data with high speed and precise accuracy.

Flawless integration

Integrate the solution with SAP or third-party systems to focus on innovations instead of dealing with tech issues.

Modular architecture

Add any module needed, at any time, without affecting other modules within SAP.

Technological innovations

Take advantage of tools based on AI to receive predictions and forecasts, automate repetitive tasks, and empower your business with valuable insights.

Use AI to automate routine tasks with the stand-alone app or AI assistant Joule.

Automate repetitive tasks

Apply AI models to sales, service, E-commerce, and operational data to help your teams make smarter decisions.

Get insights from your data

Understand your customers and respond quickly with proactive answers generated based on your enterprise data.

Address customer needs

Why LeverX?

Proven track record

For over 20 years, we have helped businesses worldwide succeed with SAP. We’ve already completed 950+ projects for over 800 clients, including top names on the Fortune 500 list.

Industry experts

The LeverX team comprises professionals with hands-on knowledge in 30+ industries, including manufacturing, logistics, and oil  and gas.

SAP partnership

We implement SAP projects end-to-end  and collaborate with SAP on the development and enhancement of its existing solutions.

Quality and security track record

LeverX operates in compliance with international standards such as ISO 9001, ISO 27001, ISO 22301, and ISO 55001, ensuring reliability and quality in every project.

Investment in innovation

We actively integrate advanced technologies, such as Data Science, IoT, AI, Big Data, Blockchain, and others, to help clients efficiently address their business challenges.

Flexibility

Our team is available 24/7, which enables us to quickly deploy projects, maintain process transparency, and adapt each development phase to meet your specific requirements.

Implementation Roadmap

We follow the SAP Activate methodology, which breaks down the implementation of SAP Customer Experience into six essential stages:

Current Processes Evaluation: Assess existing business processes and identify the organization's needs.
Defining Technical Requirements: Create a detailed specification of the functional and technical needs of the new system.

Discover

Setting Goals and Objectives: Establish and agree on the goals to be achieved throughout the project.
Assembling the Project Team: Appoint team members and define their roles and responsibilities.
Project Plan Development: Create a comprehensive plan that outlines project phases, timelines, resources, and key performance indicators.
Budget Determination: Estimate and approve the budget.
Specifications Preparation: Develop the technical and functional specifications for the development team.

Prepare

Ensuring Business Requirements are Met: Check that SAP CX aligns with business requirements and project objectives.
Data Validation: Verify the accuracy and compliance of the data.

Explore

Data Migration: Transfer data from existing systems to the new one.
System Configuration: Set up the solution according to requirements and specifications.
Customization: Develop additional features and modules, if the standard solution does not meet all needs.
Integrations: Configure SAP CX to work with other IT systems and applications.

Realize

Testing: Perform functional, integration, regression, and load testing to ensure that all works correctly.
User Training: Organize sessions to help users become familiar with the new system.

Deploy

System Readiness Check: Verify that the system is ready for operational use.
Launch: Officially transition to active use of SAP CX.
Ongoing Support: Continuously monitor solution performance to identify and resolve any issues.

Run

1

An expert will reach out to you to discuss your specific migration needs and requirements.
2

We will sign an NDA to ensure any sensitive information is kept secure and confidential.
3

We'll work with you to prepare a customized proposal based on the project's scope, timeline, and budget.