SAP Emarsys Customer Engagement Platform

Unleash a 360° degree view of your customers and campaigns in real-time to open up space for a personalized approach and enhance your customer engagement and loyalty.

Let's do it!

Collaborating with an SAP Gold Partner provides access to resources and seasoned professionals, ensuring your project's reliability. Their expertise tailors SAP solutions for your unique needs, optimizing ROI and efficiency.

Partnering with an SAP Global Strategic Supplier goes beyond buyer-seller dynamics. They provide critical solutions for global operations, collaborate on product development, and drive strategic initiatives.

Such companies help businesses solve complex problems, deliver exceptional user experiences, and drive digital transformation using design thinking and innovation expertise. They leverage SAP's best practices and cutting-edge tools to create user-centric solutions.

Numbers

Benefits

Roadmap

Expert consultation

SAP Emarsys is a cloud-based platform that allows for omnichannel communication with clients in a unified environment. The solution contributes to increased customer loyalty, ensuring greater conversion rates and higher profits.

Quickly and easily create integrated, personalized, and cross-channel marketing campaigns to facilitate business profitability.
Get a better understanding of your customers with AI-powered insights to unlock more real-time relevant engagements and improve conversion rates.
Take full advantage of relationship-building interactions and reach your customers at the right time.

Omnichannel communication

across all platforms your clients use

Better attraction and conversion

of an offline audience to online; of one-time buyers to registered

Higher average check

achieved through AI-powered personalization

Increased interactions

with clients attracted by personalized offerings

Enhanced customer loyalty

starting from the first-buy experience

56K+

Automated marketing programs that work non-stop

AI that powers personalized campaigns

20Bn+

8Bn+

Incoming monthly interactions

Product recommendations | Omnichannel consumer responses

61%

Higher retention rate of inactive customers

Emarsys offers innovative campaigns to win back inactive customers and subscribers.

13X

Boost in purchases from loyal customers

Build loyalty strategies that deliver timely, relevant content to boost repeat buys.

24%

Increase in customer acquisition

Deliver personalized, data-driven campaigns across multiple channels to acquire new customers.

Customer-centric personalization

Connect with shoppers on their preferred channels
Save thousands of hours on manual tasks
Easily identify your audience's preferences and act based on these data.

TIME TO VALUE ACCELERATION

Receive a holistic view of your customers
Activate customer data without IT support
Quickly and easily reach your customers through different sources
Launch and manage marketing campaigns through natively integrated channels.

AUTOMATION IN THE CORE

Equip your marketing professionals with automation tools and reduce routine tasks.

DATA-DRIVEN DECISION-MAKING

Target customers based on expected reactions
Customize content for each lifecycle stage
Use analytics and insights to simplify strategic decision-making

MEASURABLE BUSINESS RESULTS

Measure the revenue impact and build more accurate and target-focused marketing strategies
Analyze conversions from specific events to assess engagement and customer behavior
Boost customer loyalty with scalable rewards programs that encourage repeat purchases.

Digital ads

Contact center

Web

Direct mail

Other channels

In-store

Mobile

SMS

Central:

Personalization
Segmentation
Automation

SAP Emarsys perfectly covers the marketing needs of:

B2C companies
Retail chains with customers spread across multiple channels
Companies receiving customer data from various sources
E-commerce players willing to increase their performance indicators
Businesses wanting to ensure the enhanced customer journey

GLOBAL SYSTEM INTEGRATOR

LeverX is an International company with 14 offices in 10 countries that specializes in SAP Implementation and customization.
Full-cycle technology consulting, development, and cost-effective implementation services for successful business transformation and sustainability.
We offer custom software development services to companies to deliver tailor-made solutions that cater to clients' specific requirements

TECHNOLOGY & MANAGEMENT

Short engagement ramp-up and project set-up, strong management
Continuous investment in innovation and early adoption of cutting-edge technologies (Data Science, IoT, Artificial intelligence, Big Data, Blockchain etc.)
Creation of projects in accordance with ISO 9001, ISO 27001, ISO 22301, ISO 55001 quality and safety standards.

EXPERIENCE

20+ years of working with SAP solutions. LeverX is an SAP-certified partner and preferred vendor.
1 600 IT-experts with deep knowledge of the latest SAP technologies and solutions.
950+ successful projects. We help companies of all sizes and across various industries to leverage the power of SAP.

Implementation Roadmap

We follow the SAP Activate methodology, which breaks down the implementation of SAP Emarsys into six essential stages:

Current Processes Evaluation: Assess existing business processes and identify the organization's needs.
Defining Technical Requirements: Create a detailed specification of the functional and technical needs of the new system.

Discover

Setting Goals and Objectives: Establish and agree on the goals to be achieved throughout the project.
Assembling the Project Team: Appoint team members and define their roles and responsibilities.
Project Plan Development: Create a comprehensive plan that outlines project phases, timelines, resources, and key performance indicators.
Budget Determination: Estimate and approve the budget.
Specifications Preparation: Develop the technical and functional specifications for the development team.

Prepare

Ensuring Business Requirements are Met: Check that SAP Emarsys aligns with business requirements and project objectives.
Data Validation: Verify the accuracy and compliance of the data.

Explore

Data Migration: Transfer data from existing systems to the new one.
System Configuration: Set up the solution according to requirements and specifications.
Customization: Develop additional features and modules, if the standard solution does not meet all needs.
Integrations: Configure SAP Emarsys to work with other IT systems and applications.

Realize

Testing: Perform functional, integration, regression, and load testing to ensure that all works correctly.
User Training: Organize sessions to help users become familiar with the new system.

Deploy

System Readiness Check: Verify that the system is ready for operational use.
Launch: Officially transition to active use of SAP Emarsys.
Ongoing Support: Continuously monitor solution performance to identify and resolve any issues.

Run

1

An expert will reach out to you to discuss your specific migration needs and requirements.
2

We will sign an NDA to ensure any sensitive information is kept secure and confidential.
3

We'll work with you to prepare a customized proposal based on the project's scope, timeline, and budget.