SAP Customer Relationship Management (CRM)

Name: leverX Company
Brand: LeverX
Rating: 4.9 (114 reviews)

Take advantage of our SAP expertise to build effective interaction with your clients

Collaborating with an SAP Gold Partner provides access to resources and seasoned professionals, ensuring your project's reliability. Their expertise tailors SAP solutions for your unique needs, optimizing ROI and efficiency.

Partnering with an SAP Global Strategic Supplier goes beyond buyer-seller dynamics. They provide critical solutions for global operations, collaborate on product development, and drive strategic initiatives.

LeverX is a certified partner of the SAP Center of Expertise. This accreditation ensures our unwavering commitment to upholding SAP's highest standards. Our mission is to deliver excellence, providing unparalleled support, and facilitating the seamless integration of SAP solutions into your business framework.

Such companies help businesses solve complex problems, deliver exceptional user experiences, and drive digital transformation using design thinking and innovation expertise. They leverage SAP's best practices and cutting-edge tools to create user-centric solutions.

SAP CRM (Customer Relationship Management) product offered by SAP is created to help with cost reduction and optimization of management decision-making. Also, it allows building a strong company's strategy and strengthening its competitiveness.

SAP CRM is a unique solution that lets you unite employees, managers, clients, and partners of a company in a complete, looped cycle of processes and technologies, which contributes to effective customer relationship management.

Improved quality of customer service

With SAP CRM, your team can provide more personalized and efficient customer service, enhancing overall satisfaction.

Reduce costs by optimizing business processes

Streamlining business processes with SAP CRM helps lower operational costs, allowing you to run your business more efficiently.

Effective promotion and selling strategies

By using SAP CRM’s tools, you can design targeted promotion and sales strategies, boosting engagement and driving more conversions.

Increased effectiveness of marketing activities

SAP CRM enables more precise marketing efforts, making your campaigns more effective and increasing their overall impact.

Increased profits

The combination of better marketing, sales, and service leads to higher profitability, helping your business grow faster.

High-quality analytics

In-depth analytics provides valuable insights, allowing you to make data-driven decisions that improve business outcomes.

Industries We Serve

Leveraging our experience with SAP together with diverse industrial expertise, we’ll help you select solutions that will drive meaningful, long-term value for your company.

Automotive

Industrial Manufacturing

Transportation & Logistics

Pharmaceuticals & Life Science

Why LeverX?

Proven track record

For over 20 years, we have helped businesses worldwide succeed with SAP. We’ve already completed 950+ projects for over 800 clients, including top names on the Fortune 500 list.

Industry experts

The LeverX team comprises professionals with hands-on knowledge in 30+ industries, including manufacturing, logistics, and oil  and gas.

SAP partnership

We implement SAP projects end-to-end  and collaborate with SAP on the development and enhancement of its existing solutions.

Quality and security track record

LeverX operates in compliance with international standards such as ISO 9001, ISO 27001, ISO 22301, and ISO 55001, ensuring reliability and quality in every project.

Investment in innovation

We actively integrate advanced technologies, such as Data Science, IoT, AI, Big Data, Blockchain, and others, to help clients efficiently address their business challenges.

Flexibility

Our team is available 24/7, which enables us to quickly deploy projects, maintain process transparency, and adapt each development phase to meet your specific requirements.

Implementation Roadmap

We follow the SAP Activate methodology, which breaks down the implementation of SAP Customer Relationship Management into six essential stages:

Current Processes Evaluation: Assess existing business processes and identify the organization's needs.
Defining Technical Requirements: Create a detailed specification of the functional and technical needs of the new system.

Discover

Setting Goals and Objectives: Establish and agree on the goals to be achieved throughout the project.
Assembling the Project Team: Appoint team members and define their roles and responsibilities.
Project Plan Development: Create a comprehensive plan that outlines project phases, timelines, resources, and key performance indicators.
Budget Determination: Estimate and approve the budget.
Specifications Preparation: Develop the technical and functional specifications for the development team.

Prepare

Ensuring Business Requirements are Met: Check that SAP CRM aligns with business requirements and project objectives.
Data Validation: Verify the accuracy and compliance of the data.

Explore

Data Migration: Transfer data from existing systems to the new one.
System Configuration: Set up the solution according to requirements and specifications.
Customization: Develop additional features and modules, if the standard solution does not meet all needs.
Integrations: Configure SAP CRM to work with other IT systems and applications.

Realize

Testing: Perform functional, integration, regression, and load testing to ensure that all works correctly.
User Training: Organize sessions to help users become familiar with the new system.

Deploy

System Readiness Check: Verify that the system is ready for operational use.
Launch: Officially transition to active use of SAP CRM.
Ongoing Support: Continuously monitor solution performance to identify and resolve any issues.

Run

FAQ

Can SAP CRM integrate with other SAP solutions?

Yes, SAP CRM integrates with SAP S/4HANA, SAP Customer Experience, and SAP Marketing Cloud, enabling a cohesive customer engagement ecosystem.

How does SAP CRM help with sales management?

SAP CRM offers tools for managing sales pipelines, tracking leads, automating tasks, and gaining insights into sales performance, improving conversion rates and sales team productivity.

Can SAP CRM support marketing automation?

Yes, SAP CRM includes marketing automation features to help businesses create, execute, and track marketing campaigns, improving lead generation and customer acquisition.

Does SAP CRM provide analytics and reporting tools?

Yes, SAP CRM includes advanced analytics and reporting tools to track customer behavior, sales performance, and marketing effectiveness.

1

An expert will reach out to you to discuss your specific needs and requirements.
2

We'll sign an NDA to ensure any sensitive information is kept secure and confidential.
3

We'll work with you to prepare a customized proposal based on the project's scope, timeline, and budget.