Explore AI for Customer Experience

Name: leverX Company
Brand: LeverX
Rating: 4.9 (114 reviews)

Enhance personalization, speed up decisions, and automate CX workflows with SAP AI and Joule Agents.

Collaborating with an SAP Gold Partner provides access to resources and seasoned professionals, ensuring your project's reliability. Their expertise tailors SAP solutions for your unique needs, optimizing ROI and efficiency.

Partnering with an SAP Global Strategic Supplier goes beyond buyer-seller dynamics. They provide critical solutions for global operations, collaborate on product development, and drive strategic initiatives.

LeverX is a certified partner of the SAP Center of Expertise. This accreditation ensures our unwavering commitment to upholding SAP's highest standards. Our mission is to deliver excellence, providing unparalleled support, and facilitating the seamless integration of SAP solutions into your business framework.

Such companies help businesses solve complex problems, deliver exceptional user experiences, and drive digital transformation using design thinking and innovation expertise. They leverage SAP's best practices and cutting-edge tools to create user-centric solutions.

Artificial intelligence is steadily becoming part of how companies interact with their customers. When these capabilities are built into SAP CRM, Commerce, and Marketing tools, they support day-to-day work in a practical way — from preparing a campaign to resolving a service request. AI works alongside employees, providing relevant context and information without disrupting familiar workflows or requiring extra steps.

LeverX helps companies make real use of these capabilities by integrating SAP Business AI and Joule Agents into their sales, service, E-commerce, and marketing processes. We focus on what brings practical value: cleaner, more predictable workflows, better-timed and more relevant interactions with customers, and a customer experience that stays consistent across channels as the business grows.

Faster campaign creation

Marketing teams can prepare campaign assets more quickly because AI drafts product descriptions, subject lines, and performance summaries. This shortens the time between planning and launch.

More relevant customer interactions

Customer context appears when employees need it, which makes conversations more focused and timely. Teams are able to respond with information that fits each situation.

Simplified sales processes

AI brings account data, opportunity context, and quote creation into a single workflow. Sales teams move through their work with fewer interruptions and have more time to build real conversations with customers.

More efficient customer service

Cases are categorized automatically, suggested replies appear right away, and employees can reach a resolution faster. Customers benefit from shorter wait times and a more accurate response.

Better product discovery and recommendations

Customers find products more easily when the system highlights relevant items and helps them compare options. This improves the shopping experience and reduces friction.

A consistent experience across channels

AI ties together data and actions across marketing, sales, service, and commerce. Customers encounter the same quality of experience whether they are browsing, buying, or seeking support.

Draft email subject lines and campaign copy that align with your objective, product, and audience.
Create product descriptions in multiple versions suited to different channels.
Produce first-pass copy for landing pages and ads, then refine it with stakeholder feedback.
Rewrite existing content to match tone guidelines and brand vocabulary.
Produce localized versions for multiple markets and languages.
Create a quick campaign recap in a short, readable format.
Suggest A/B test ideas based on engagement patterns.

SAP Joule includes purpose-built AI agents for Customer Experience that help sales and service teams run smoothly on a day-to-day basis. These agents connect steps across departments, speed up decision-making, and take friction out of common workflows, all within the SAP CX tools you already use.

What Joule can do in sales and service:

Quote Creation Agent turns incoming requests into quote-ready drafts, pulling the right details into the right fields, so sales teams can respond faster and with fewer manual steps.
Case Classification Agent sorts and routes cases, suggests answers based on past resolutions, and creates draft knowledge articles from new issues so support teams do not start from scratch every time.

LeverX implements Joule Agents in SAP Sales Cloud, Service Cloud, Commerce Cloud, and related SAP CX solutions, aligning them with your real processes and customer data. We handle integration, configuration, and governance so the output is reliable and usable, not generic. Joule AI covers two layers: purpose-built agents that run specific workflows, such as quote creation or case classification, and the Joule copilot, which supports broader questions and guidance across day-to-day work. Your teams also get SAP Joule copilot capabilities, which let marketing, sales, and support ask natural-language questions and get answers grounded in enterprise data. That means less time searching and faster, better decisions across the customer lifecycle.

How We Can Help

CX AI strategy and assessment

We work with your team to pinpoint where AI will create real value in your customer experience programs. This includes a close look at your systems, workflows, and data foundations. From there, we outline a strategy that supports both day-to-day operations and long-term goals.

SAP CX and Joule implementation

Our team implements SAP CX solutions and Joule Agents so they run smoothly in your environment. We focus on integrations that hold up under real workloads, clear processes that are easy to adopt, and results that your teams can measure.

Marketing and sales automation

We implement AI-supported workflows that improve efficiency across marketing and sales. By simplifying campaign work and lead management, these workflows free teams to engage more directly with customers.

Customer service AI agents

LeverX configures AI agents that support service teams with case routing, response suggestions, and self-service tools. They help shorten handling time and keep service quality steady, even when volumes rise.

Data integration and personalization

Our experts consolidate data from CRM, commerce, marketing, and ERP platforms to provide a comprehensive view of your customers. With that foundation in place, AI can deliver clearer insights and stronger personalization.

320x160_Generative AI Competency@2x_11zon

Training and continuous improvement

We help your employees get comfortable with new AI tools and stay with you as your needs change. This keeps your investment productive as your customer experience landscape becomes more complex.

Why LeverX?

Proven track record

For over 20 years, we have helped businesses worldwide succeed with SAP. We’ve already completed 1,500+ projects for over 900 clients, including top names on the Fortune 500 list.

Deep SAP CX and AI expertise

LeverX knows the SAP CX stack inside and out, and we approach AI from the ground level, starting with how your teams sell, support, and engage customers.

SAP partnership

As a long-term SAP partner, we collaborate with SAP on solution development and enhancements. This gives our teams direct alignment with SAP product direction and helps clients adopt new CX and AI capabilities with confidence.

Quality and security

LeverX operates in compliance with international standards such as ISO 9001, ISO 27001, ISO 14001, and ISO 55001. We bring the same discipline to AI work, from data handling and access controls to governance and reliability.

Joule Agents and workflow automation you can use

We implement Joule Agents and AI-enabled scenarios in a way that matches how you sell, serve, and engage customers. The result is automation that supports daily work and improves speed and consistency without forcing process chaos.

Flexibility

Our team is available 24/7, which enables us to quickly deploy projects, maintain process transparency, and adapt each development phase to meet your specific requirements.

FAQ

How do you decide which CX processes to automate first?

We start with high-volume work that repeats the same way each time and can be standardized without hurting the customer experience. Then we check whether the right data is available to support consistent results. We also look at change impact, so the first rollout delivers value quickly without creating friction for the teams who will use it.

Can we limit what different roles are allowed to see or ask?

Yes. Role-based access becomes even more important with AI because information surfaces instantly. We align your SAP authorizations and connected-system permissions, then apply governance rules so each role can only access the data and actions they are allowed to use.

How long does implementation usually take?

It depends on scope and readiness. If you start with one workflow, you can usually get a pilot live fairly quickly. Larger rollouts take more time, mainly because of data work, security checks, testing, and enablement. Reach out to us, and we’ll assess your environment and goals, then propose a realistic plan.

How do you keep AI performance strong over time?

AI needs regular tune-ups. We track how it performs, refresh the content it relies on, update rules and prompts, and refine workflows as your business changes.

1

An expert will reach out to you to discuss your specific needs and requirements.
2

We'll sign an NDA to ensure any sensitive information is kept secure and confidential.
3

We'll work with you to prepare a customized proposal based on the project's scope, timeline, and budget.