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SAP Managed Services

We take on the management of your SAP systems, allowing your team to focus on strategic development and innovation that drives a competitive advantage.

LEVERX IS YOUR TRUSTED PARTNER IN SAP MANAGED SERVICES

LeverX is a global system integrator that has been driving digital transformation since 2003. With a strong UK presence and a track record of success with Fortune 500 companies, we provide expert SAP managed services.

Our core philosophy is to create shared value, turning every client relationship into a long-term partnership built on trust and mutual success.

950+
successful projects
15+
offices, 10+ countries
1,800+
employees
700+
certified experts

Benefits of a Transition to SAP Managed Services

By transitioning the management of your SAP systems to us, you gain more than just support; you secure a genuine partnership focused on the success of your business. The key benefits of this strategic move include:

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A Single Centre of Expertise

Your team gains instant access to a vast pool of certified specialists with deep expertise across all SAP modules and technologies. This eliminates reliance on key personnel, guarantees quick resolution of the most complex issues, and frees you from the need to hire and train niche experts.
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Proactive Risk Management

We don't wait for failures — we use predictive monitoring tools to identify and resolve potential issues before they impact business operations. This minimises the risks of unplanned downtime and protects your critical business processes.
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Strategic Cost Optimisation

The transition to managed services allows you to transform high, unpredictable capital expenditures into transparent and scalable operational expenses. You significantly reduce costs associated with maintaining an in-house IT infrastructure, hiring, and training personnel.
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Guaranteed Compliance and Security

We ensure a high level of information security and compliance with stringent industry and regulatory requirements. Our team works continuously to protect your data and minimise the risks of data breaches, providing complete transparency and security.
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Continuous Operational Reliability

We guarantee the uninterrupted operation of your SAP system 24/7/365, which is critical for global operations. This ensures business continuity and enables your employees to work productively, regardless of their location and time zone.
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Focus on Business Innovation

Free up your in-house team from routine maintenance and support tasks. This allows your specialists to focus on strategic initiatives, the implementation of new technologies (such as AI and IoT), and developing solutions that create a competitive advantage.

SAP Managed Services We Deliver

We provide a comprehensive and integrated suite of managed services, designed to ensure the stability, security, and continuous optimisation of your SAP landscape. Our services are structured across six key pillars:

Application Management and Functional Support

  • Expert End-User Support: Providing continuous help desk services to quickly resolve user-level issues and ensure business continuity.
  • Functional Change Management: Managing and implementing new configurations and enhancements to align your SAP applications with evolving business needs.
  • Incident Resolution and Bug Fixing: Quickly addressing and resolving bugs and incidents to restore functionality and prevent disruption.

Technical Administration and Basis Management

  • SAP Basis Administration: Comprehensive administration of your core SAP systems, including system maintenance, upgrades, and patch management.
  • System Health Checks: Regular monitoring of system health, logs, and resources to identify potential issues before they escalate.
  • Database Management: Expert administration and optimisation of your SAP databases, including HANA, Oracle, and others, to ensure peak performance.

Infrastructure and Cloud Operations

  • OS & Cloud Infrastructure Support: Full support for the underlying operating systems and the hosting environments of your SAP solutions, whether on-premise or in the cloud (AWS, Azure, Google Cloud).
  • Backup & Recovery: Establishing robust backup strategies and ensuring quick, reliable data recovery in the event of a disaster, minimising downtime.
  • Infrastructure Monitoring: Continuous monitoring of server performance, network connectivity, and resource utilisation to maintain a stable environment.

Proactive and Predictive Services

  • Predictive Monitoring: Moving beyond reactive support, we use advanced tools to analyse system trends and predict potential issues before they impact your business.
  • Preventive Maintenance: Performing proactive maintenance to prevent system failures and ensure maximum uptime and reliability.
  • Performance Bottleneck Identification: Continuous analysis to identify and resolve performance bottlenecks, ensuring your system operates at peak efficiency.

Performance Optimisation and Cost Reduction

  • TCO Reduction Consulting: Providing actionable recommendations on licensing, infrastructure, and process improvements to significantly lower your Total Cost of Ownership (TCO).
  • Optimisation of Performance: Regular analysis of your SAP landscape to ensure it operates efficiently, providing maximum value and speed for your business processes.
  • Strategic Resource Management: Helping you manage your resources more effectively, so you only pay for the services you need, when you need them.

Strategic Innovation and Roadmap Consulting

  • Future-Proofing Your Business: Acting as your long-term strategic partner, we provide insights on new SAP technologies, features, and innovations.
  • Roadmap Development: Helping you build a clear roadmap for continuous improvement and the adoption of new technologies (e.g., AI, IoT, SAP BTP).
  • Competitive Advantage: We free your internal team from routine tasks, empowering them to focus on strategic initiatives that drive business growth and create a powerful competitive edge.

SAP Managed Services We Offer

Application management

SAP Application Management

LeverX offers SAP Application Management Services to ensure your critical business processes are highly available and performant. Our services include continuous monitoring, maintenance, and optimization of SAP applications.
Support

SAP functional and technical support

Our team of experts provides 24/7 technical support and troubleshooting for SAP applications, as well as functional support to assist users with daily issues and ensure that the system aligns with business requirements.
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Supervised infrastructure and SAP managed cloud

LeverX offers managed SAP cloud services that ensure scalability and reliability of your SAP system by hosting the infrastructure in your own data centers, a private cloud, or a public cloud (e.g. Microsoft Azure, AWS and others). We can also manage the underlying hardware and network infrastructure supporting your SAP applications.
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SAP security

Our team enhances protection and ensures compliance by providing SAP security services, including strategy and planning, vulnerability assessment, endpoint protection, perimeter security (firewall and IDPS), and SIEM.
Integration

SAP integration and upgrade

LeverX provides comprehensive SAP solutions, including planning, design, implementation, and post-integration support for end-to-end integration management. Our team also specializes in planning and executing SAP system upgrades and migrations, such as transitions to SAP S/4HANA, ensuring minimal downtime and disruption to business operations.
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SAP business continuity

We offer SAP disaster recovery services, such as planning and management, regular backups, reliable restoration, and high availability and failover solutions to ensure business continuity during outages.

Our Approach to SAP Managed Service Delivery

Exploration

  • We begin by understanding your unique requirements and defining the project scope.
  • Then, we strategize and tailor service delivery models to perfectly match your needs.

Planning

  • A comprehensive service delivery plan is developed.
  • We identify necessary resources, set timelines, and establish key milestones.

Implementation

  • The service plan is put into action.
  • We ensure that all processes align with your business objectives and requirements.

Monitoring and Optimization

  • We provide continuous support, monitoring, and maintenance.
  • Performance is analyzed, and we make ongoing improvements to ensure optimal operation and deliver maximum value.

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Interested in discovering how our SAP Managed Services can enhance your SAP environment?

Advantages of LeverX's SAP Managed Services

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Cost Optimization

Our in-house SAP specialists help your organization reduce costs by eliminating the need for extra infrastructure and providing transparent, upfront pricing for all our services.
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Global Reach

Our worldwide team offers round-the-clock maintenance, real-time SAP change tracking, and rapid issue resolution to ensure seamless SAP operations and save you both time and money.
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Swift Issue Resolution

LeverX's professionals span multiple time zones, using their expertise and specialized tools to quickly identify and address SAP issues, thereby minimizing downtime and disruptions.
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Extensive Expertise

As an SAP Gold Partner with over two decades of experience across 30+ industries and 950+ completed projects, we possess deep knowledge of common business challenges and proven solutions.
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Adaptability and Scalability

Our SAP managed services are customized to meet the specific requirements of your business and can easily scale alongside your growth.
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Proactive Issue Prevention

Our advanced tools and established processes enable us to identify and resolve potential problems before they impact your operations, preventing downtime and delays.
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LEVERX CAN ASSIST YOU IN BUILDING AND OPERATING BUSINESS-CRITICAL SAP APPLICATIONS 24/7

Success Stories

We Support Your Business Domain

We will leverage our SAP expertise and diverse industry experience to help you choose solutions that will create significant long-term value for your business.

Why Choose Our SAP Managed Services?

Extensive experience

We have more than 20 years of experience and 950+ successful SAP projects for 800+ clients, including Fortune 500 companies.

Industry Experts

The LeverX team are specialists with practical knowledge in 30+ areas, including manufacturing, logistics, oil and gas and others.

Partnership with SAP

We not only implement turnkey SAP projects, but also participate in the development and improvement of SAP solutions together with the vendor.

Quality and Security

LeverX operates in accordance with international standards ISO 9001, ISO 27001, ISO 22301 and ISO 55001, which guarantees the reliability and quality of implemented projects.

Investment in innovation

We are actively implementing advanced technologies such as Data Science, IoT, AI, Big Data and Blockchain to help clients effectively solve their business problems.

Development flexibility

Our team is available 24/7, which allows us to quickly deploy projects, ensure process transparency and adapt each development stage to your requirements.

FAQ