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Transform Telecommunications with SAP Solutions

Embrace digital transformation using SAP solutions to keep pace with changing customer demands and market trends.

Why Telecom Companies Choose SAP

Telecommunications companies rely on a complex network of suppliers and partners to deliver products and services. Seventy percent of the budget is spent on this network. SAP solutions help businesses get the most out of their investments in this area and achieve other business goals, such as:
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Process streamlining

SAP solutions help companies achieve greater efficiency, automate repetitive tasks, and improve overall process management.
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Enhanced customer experience

By integrating SAP CRM with their existing systems, telecom companies can gain a holistic view of customers, improve customer service, and deliver a better overall experience.
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Billing and revenue management

SAP solutions help manage and streamline complex billing processes, handle diverse pricing models, and reduce errors.
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Supply chain optimization

With SAP SCM solutions, telecom companies can enhance supply chain visibility, reduce costs, and improve the efficiency of their operation by optimizing procurement, inventory management, and logistics processes.
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Analytics and reporting

SAP solutions provide robust analytics and reporting capabilities that enable telecom companies to gain insights from their data. They can generate comprehensive reports, perform in-depth analyses, and make informed business decisions based on real-time information.
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Integration and scalability

By delivering seamless integration, SAP solutions improve data consistency and eliminate data silos. Moreover, SAP solutions can be scaled with the growing company’s needs, accommodating increased data volumes and user demands.
Discover SAP Solution Capabilities and Empower Your Business With Real, Actionable Insights.

Frank Lozinski

Account Manager

Tackling Challenges Across Telecom Subindustries with SAP 

The telecom industry comprises multiple subindustries, each facing distinct challenges that SAP helps to solve.
  • Mobile network operators (MNOs)
    Support billing, network asset management, and customer experience across high-volume mobile service providers.
  • Internet service providers (ISPs)
    Enable real-time service activation, usage tracking, and customer support for broadband delivery.
  • Fixed-line and broadband providers
    Manage infrastructure maintenance, field service scheduling, and bundled service invoicing.
  • Satellite communication providers
    Facilitate contract management, bandwidth allocation, and global compliance for satellite-based services.
  • Telecom infrastructure companies
    Improve asset lifecycle tracking, lease billing, and field maintenance across tower networks.
  • Cable television providers
    Enhance subscription management, content bundling, and customer churn reduction for cable operators.
  • Telecom equipment manufacturers
    Support supply chain transparency, component traceability, and after-sales service for telecom hardware.
  • 5G and IoT connectivity providers
    Enable network slicing, usage-based billing, and device-level analytics for 5G and IoT deployments.
  • OTT content providers
    Streamline user management, regional compliance, and subscription billing for streaming and OTT services.
  • Mobile virtual network operators
    Support agile service bundling, customer onboarding, and wholesale billing in virtual operator models.
  • Managed network service providers
    Enable SLA tracking, multi-client management, and service-level cost optimization.
  • VoIP providers
    Support user provisioning, usage metering, and seamless billing for digital voice and collaboration platforms.

SAP SOLUTIONS FOR THE TELECOMMUNICATIONS INDUSTRY

SAP offers comprehensive solutions that help telecommunications companies optimize their operational processes, improve customer interactions, and effectively manage network infrastructure and personnel.
OPERATIONS AND INFRASTRUCTURE MANAGEMENT
PROJECT MANAGEMENT
CUSTOMER EXPERIENCE MANAGEMENT
ANALYTICS AND DATA INTEGRATION
PURCHASING AND SUPPLY MANAGEMENT

OPERATIONS AND INFRASTRUCTURE MANAGEMENT

Optimize processes related to network, logistics, and personnel management to improve operational efficiency.

SOLUTIONS:

  • SAP S/4HANA: Automate key processes, including operations management, logistics, procurement, and customer interactions in real time.
  • SAP Extended Warehouse Management: Manage warehouse operations with high accuracy and minimal handling and storage costs.
  • SAP Transportation Management: Optimize the planning and management of transportation operations, reducing costs and improving logistics.
  • SAP Workforce Management: Simplify workforce management, improve shift planning, and increase workforce efficiency.
Need Help Choosing the Right SAP Solution?

AI & ML Use in the Telecommunications Industry

SAP supports key telecom operations like billing, customer care, and infrastructure management. AI adds faster insight, proactive network monitoring, and smarter engagement. It helps providers operate predictively, not just reactively.

Where AI adds an extra layer:

  • Predictive maintenance to prevent equipment failures.
  • Churn prediction based on service usage and behavior.
  • Traffic optimization for dynamic bandwidth allocation.
  • Analyzing customer sentiment from support interactions using NLP.
  • Virtual agents for customer support.

SAP already includes AI capabilities that support telecom-specific scenarios. We help implement and adjust them to fit your operations. If your business model demands something different, we build AI and generative AI tools tailored to your system landscape.

Customers’ Success Stories

Why LeverX?

Proven track record

For over 20 years, we have helped businesses worldwide succeed with SAP. We’ve already completed 950+ projects for over 800 clients, including top names on the Fortune 500 list.

Industry experts

The LeverX team comprises professionals with hands-on knowledge in 30+ industries, including manufacturing, logistics, and oil 
and gas.

SAP partnership

We implement SAP projects end-to-end 
and collaborate with SAP on the development and enhancement of its existing solutions.

Quality and security

LeverX operates in compliance with international standards such as ISO 9001, ISO 27001, ISO 22301, and ISO 55001, ensuring reliability and quality in every project.

Investment in innovation

We actively integrate advanced technologies, such as Data Science, IoT, AI, Big Data, Blockchain, and others, to help clients efficiently address their business challenges.

Flexibility

Our team is available 24/7, which enables us to quickly deploy projects, maintain process transparency, and adapt each development phase to meet your specific requirements.

The Way to Success With LeverX

You will take six main steps when working with our SAP experts in the Telecom industry.
Develop an implementation strategy based on your business requirements and solution capabilities.

DISCOVER

Plan the project and finalize goals. Together, we determine a project structure, management, tracking, and reporting mechanisms. At this stage, roles and responsibilities in the project team are defined.

PREPARE

Verification phase. We make sure that the solution and project scope meet your business requirements.

EXPLORE

Customize and integrate SAP components into your IT infrastructure. Our experts configure and further develop the system if required.

REALIZE

Transfer data from legacy systems into the SAP production system, tests, and roles/authorizations validation for all users.

DEPLOY

Run the solution with the provision of go-live support, fixes, and monitoring to perfectly adapt the new software to your business processes.

RUN