SAP Functional Support Services in the US

Name: leverX Company
Brand: LeverX
Rating: 4.9 (114 reviews)

LeverX provides SAP functional support to help US organizations resolve application issues, maintain system configurations, and keep business processes aligned with operational requirements. Our consultants work across SAP modules to investigate incidents, troubleshoot process errors, support approved changes, and help users get more value from their SAP environment.

Whether you run SAP S/4HANA, SAP ECC, or other SAP business applications, we tailor functional support to your system landscape, internal resources, and support requirements.

Request an SAP support consultation

As an SAP Gold Partner, we provide access to resources and seasoned professionals, ensuring your project's reliability. Our expertise helps us tailor SAP solutions for your unique needs, optimizing ROI and efficiency.

Partnering with LeverX as an SAP Global Strategic Supplier goes beyond buyer-seller dynamics. We provide critical solutions for global operations, collaborate with you on product development, and drive strategic initiatives.

LeverX is a certified partner of the SAP Center of Expertise. This accreditation ensures our unwavering commitment to upholding SAP's highest standards. Our mission is to deliver excellence, providing unparalleled support, and facilitating the seamless integration of SAP solutions into your business framework.

As an SAP AppHaus Network Member, we help businesses solve complex problems, deliver exceptional user experiences, and drive digital transformation using design thinking and innovation expertise. We leverage SAP's best practices and cutting-edge tools to create user-centric solutions.

SAP FUNCTIONAL SUPPORT WITH LEVERX

Since 2003, LeverX has helped organizations maintain and improve business operations through SAP consulting, implementation, integration, and support. As an SAP Gold Partner, LeverX combines functional expertise with practical knowledge of SAP business processes to help US companies resolve application issues, optimize workflows, and keep their SAP landscape aligned with evolving business needs.

End-to-end functional support - From incident analysis and troubleshooting to testing, docum7нentation, and continuous improvement.
SAP module expertise - Support across finance, procurement, supply chain, manufacturing, HR, and other SAP functional areas.
Configuration and process optimization - Resolve configuration issues and align SAP workflows with business requirements.
Data and transaction troubleshooting - Investigate master data inconsistencies, transaction errors, and process failures.
Change and release support - Assess functional changes, validate fixes, and support testing and deployment.
Built around your business - Tailor support priorities, service scope, and collaboration to your processes and internal team.

20+

Years of SAP Experience

F500

Trusted by Fortune 500 Companies

1,500+

Projects Delivered Worldwide

Certified

SAP Gold Partner

SAP functional support focuses on the business processes and application capabilities that enable your organization to operate in SAP. It helps resolve issues involving transaction processing, configuration, master data, business rules, workflows, and integration between functional areas.

Unlike purely technical support, which concentrates on infrastructure, system administration, and technical performance, functional support investigates how SAP behaves from a business-process perspective.

LeverX helps identify the cause of functional issues, evaluate the impact on connected processes, and implement or coordinate appropriate fixes. We also support configuration changes, testing, documentation, and continuous process improvement within the agreed service scope.

Mobile apps for field technicians

Give technicians access to work orders, service instructions, equipment records, and job history right from their mobile devices.

Scheduling and dispatch

Help dispatchers assign jobs, coordinate technician availability, and manage service priorities.

Work order management

Create, assign, track, and close work orders while keeping job details and service records up to date.

Asset maintenance

Give teams access to equipment history, maintenance schedules, inspection checklists, and technical documentation.

Parts and inventory management

Help technicians check spare parts availability, record material usage, and request replenishment.

Service reports and digital forms

Replace paper-based reporting with digital checklists, inspection results, photos, and customer sign-off.

SAP ECC to SAP S/4HANA Conversion (Brownfield)

Convert your existing SAP ECC system to SAP S/4HANA while preserving established processes, configurations, and data wherever appropriate.

Best for organizations that: Want to preserve established processes, need a controlled transition, and want to minimize disruption to the existing operating model.

Selective Data Transition

Move to SAP S/4HANA while selectively retaining relevant business data, processes, and organizational structures, leaving obsolete elements behind.

Best for organizations that: Want greater flexibility than a traditional conversion while avoiding a full Greenfield redesign.

Greenfield SAP S/4HANA Implementation

Build a new SAP S/4HANA environment and redesign business processes around current requirements and SAP best practices.

Best for organizations that: Need significant process transformation, are replacing a non-SAP ERP, or want to fundamentally simplify their operating model.

SAP Finance and Controlling

Support financial accounting, management accounting, reporting, period-end activities, and related business processes. We help investigate posting errors, configuration issues, reconciliation discrepancies, and problems affecting financial workflows.

SAP Procurement and Spend Management

Resolve issues involving purchase requisitions, purchase orders, approval workflows, goods receipts, supplier data, and invoice processing. We help maintain consistency across procurement activities and connected finance processes.

SAP Supply Chain and Warehouse Management

Support inventory management, materials planning, warehouse execution, deliveries, and logistics processes. Our consultants investigate transaction errors, stock discrepancies, and process issues across connected SAP applications.

SAP Manufacturing and Asset Management

Help maintain production-related processes, material availability, production orders, maintenance workflows, and asset data. We assess functional issues that affect plant operations and coordination between manufacturing and enterprise systems.

SAP Human Capital Management and SuccessFactors

Support relevant HR processes such as employee data management, organizational structures, recruiting, onboarding, performance management, and integrations between SAP HR applications. Scope depends on the SAP products and modules in use.

SAP Master Data, Analytics, and Cross-Application Processes

Support master data governance, reporting workflows, data consistency, and functional dependencies across SAP modules. Where an issue spans multiple systems, we help coordinate investigation with integration, development, or technical support teams.

Strategic Evaluation and Planning

We conduct a comprehensive audit of your current ERP landscape, integrations, and business objectives. Using LeverX‑developed assessment tools and accelerators, we build a tailored migration roadmap that reduces technical debt, aligns with U.S. GAAP and compliance requirements, and fits your North American operating model.

Step 1

System Readiness and Preparation

We prepare your legacy SAP ECC environment by verifying technical prerequisites, applying required support packages, and completing necessary upgrades. LeverX’s proven readiness checklists and automation tools ensure a stable, risk‑mitigated foundation for your S/4HANA conversion and smooth cutover.

Step 2

Advanced Data Migration

Our team orchestrates the extraction, transformation, and loading (ETL) of critical master and transactional data. LeverX’s proprietary data migration accelerators speed up complex data flows, reduce manual effort, and increase predictability. We prioritize data quality by cleansing, archiving, and rationalizing legacy information, ensuring total data integrity and consistency in your new S/4HANA system.

Step 3

Custom Code Optimization

LeverX experts analyze and refactor your custom ABAP code for S/4HANA compatibility using our internal assessment and remediation tools. We follow SAP “Clean Core” principles, modernizing business‑critical extensions while eliminating obsolete or redundant modifications, so your system stays agile and easier to maintain.

Step 4

Enterprise-Wide User Training

To accelerate adoption and maximize ROI, we deliver role‑based training and concise documentation for U.S. users. LeverX‑designed training accelerators and playbooks help your teams quickly master S/4HANA’s Fiori apps, analytics, and embedded AI tools from day one.

Step 5

Post-Migration Hypercare and Support

After go‑live, LeverX provides dedicated Hypercare support for your U.S. operations. We monitor system performance, resolve post‑launch issues quickly, and offer on‑demand professional services. LeverX’s monitoring and support tools help ensure your business thrives on S/4HANA over the long term.

Step 6

SAP S/4HANA functional support

We help investigate application issues, review configuration, resolve business-process errors, and support approved enhancements across SAP S/4HANA modules.

SAP ECC and legacy SAP support

For organizations continuing to operate legacy SAP environments, we provide functional assistance with existing processes, transactions, configuration, and system changes within the supported landscape.

SAP cloud application support

We support relevant functional processes and integrations across SAP cloud applications, subject to the products deployed and available service responsibilities.

Cross-module issue resolution

When an issue spans finance, procurement, inventory, manufacturing, or another functional area, we help identify the process dependencies and coordinate resolution across the teams involved.

1. Understand and classify the issue

We collect the relevant business context, affected users, transaction details, error messages, and operational impact. Issues are classified according to agreed priority and support procedures.

2. Investigate the root cause

Our consultants review the affected SAP process, configuration, master data, and related transactions. When necessary, we coordinate with SAP Basis, development, integration, security, or infrastructure specialists.

3. Define the resolution

We identify an appropriate fix or workaround, assess dependencies, and confirm the proposed action with the relevant stakeholders when approval is required.

4. Implement and validate the fix

Depending on the issue, we apply an approved configuration change, support data correction, coordinate a code or integration change, or guide users through the correct process. Testing helps confirm that the resolution addresses the issue without introducing unintended effects.

5. Document and communicate the outcome

We record the resolution, update relevant documentation, and communicate the result to the requester. Where appropriate, we document the root cause and preventive actions.

6. Identify recurring issues and improvements

We review recurring incidents and patterns to identify potential improvements to configuration, process design, data quality, training, or system integration.

Accelerate Migration with LeverX Tools

LeverX's proprietary S/4HANA Migration Accelerator and Data Management Platform help automate repeatable activities across assessment, system preparation, data migration, and validation.

Reusable workflows and migration tools help standardize recurring tasks, reduce manual effort, and improve visibility into data quality and project activities.

Up to 60% faster migration

LeverX reports that its migration accelerator can help reduce migration timelines by up to 60%. Actual results depend on the source environment, migration scope, data quality, selected approach, and the extent to which automation can be applied.

The Cost of Waiting Goes Beyond the SAP Deadline

The migration challenge is not simply about a maintenance date.

The longer a legacy ERP landscape remains unchanged, the more difficult it can become to untangle custom code, outdated integrations, fragmented data, and processes built around yesterday's requirements.

For many enterprises, the real question is not whether to transform, but how to do it without interrupting the business.

Start early to create room for the right decisions

Secure Expert SAP Talent Now

With the 2027 deadline approaching, demand for experienced North American SAP integrators is surging. Starting your S/4HANA migration today ensures you lock in a dedicated team before availability tightens and hourly rates rise.

Reduce Risk in a Timely Migration

A comprehensive technical audit can take up to seven months. By acting early, you create space for a meticulous, low‑risk migration that safeguards business continuity, financial closing, and data integrity.

Speed Up Time to Business Value

Early adopters in the U.S. market see results faster - including up to 20% improvement in operational efficiency, a visible impact on bottom‑line revenue, and up to 70% automation of core finance and supply‑chain processes.

Align with U.S. Regulations and Reporting

SAP S/4HANA provides the real‑time transparency required for SEC climate disclosures, U.S. GAAP reporting, and SOX compliance. A timely migration ensures your financial reporting is audit‑ready, automated, and aligned with U.S. regulatory expectations.

Cut High‑Cost Legacy Technical Debt

Many U.S. enterprises are constrained by decades of custom ECC code and outdated integrations. Migrating now gives you the opportunity to modernize your digital landscape, so your new S/4HANA environment is lean, agile, and easier to maintain.

Equip Your Business with SAP Business AI

The most advanced SAP innovations, including SAP Business AI, generative AI assistants, and predictive analytics, are built for SAP S/4HANA. Equipping your business today lets you adapt faster to market shifts, global disruption, and evolving customer demands.

More reliable business processes

Resolve application issues that affect transaction processing, approvals, reporting, and everyday workflows.

Less disruption for business users

Give users a defined channel for reporting SAP issues and receiving functional assistance according to agreed support priorities.

More consistent SAP configuration

Manage configuration changes through documented requirements, approvals, and testing rather than relying on informal workarounds.

Better data and transaction quality

Investigate recurring data and processing errors to address underlying causes and improve consistency across connected processes.

Clearer collaboration between teams

Coordinate functional consultants with technical specialists, developers, business owners, and internal IT teams when issues cross system boundaries.

Continuous functional improvement

Use incident trends, change requests, and user feedback to identify ways to improve SAP usability and business-process performance.

Service	Primary focus
SAP Functional Support	Business processes, module configuration, transactions, master data, workflows, and user-facing application issues
SAP Technical Support	System infrastructure, SAP Basis, databases, connectivity, technical performance, and technical operations
SAP Application Management Services (AMS)	Broader application lifecycle management, combining functional and technical support, maintenance, enhancements, and continuous improvement according to scope

For example, a failed purchase order may require functional analysis of approval rules and purchasing configuration. If the root cause is a connectivity failure or system outage, technical support may need to investigate. AMS can provide a coordinated model for managing both types of issues and ongoing application improvements.

LeverX can help you define the appropriate support scope and responsibilities for your organization.

Why Choose LeverX for SAP Functional Support?

Experience across SAP implementations and operations

Our consultants bring experience from SAP implementation, migration, integration, and support engagements. This helps investigate functional issues in the context of how the system was designed and how business processes depend on it.

Flexible support arrangements

Support can be organized around your internal team's capabilities, application landscape, priorities, and required coverage. Service hours, response targets, escalation paths, and responsibilities are defined in the support agreement.

Access to cross-functional expertise

When an issue goes beyond functional configuration, we can coordinate with relevant SAP specialists in development, integration, security, data management, and technical operations according to the engagement scope.

Focus on root causes and prevention

We help investigate recurring problems and identify opportunities to improve configuration, data quality, documentation, and user procedures.

Support for continuous improvement

In addition to incident resolution, we help assess functional enhancements and process changes that keep SAP aligned with business requirements.

Business-process understanding

We look beyond the immediate error to understand its effect on users, transactions, and connected functional areas.

WHAT OUR CUSTOMERS SAY

“LeverX: A Pragmatic System Integrator with Extensive SuccessFactors and Process Knowledge”

LeverX is a reliable and flexible SAP system integrator with a pragmatic, can-do approach, providing vast process/technical HR IT knowledge that includes standard product offerings and custom app development.

Jekaterina Timofejeva

SAP HCM & SuccessFactors Service Lead, Girteka Group

“We highly recommend LeverX as a technology partner”

The LeverX team involved in the completion of our projects demonstrated a high level of responsiveness and support by solving issues and answering questions ASAP. They were diligent and proactively addressed the challenges that arose during the development process. Our cooperation ran smoothly and professionally, and LeverX quickly provided direct and correct advice when necessary. We highly recommend LeverX as a technology partner for large and complicated development projects that also delivers continuous cooperation with the provider on new projects.

DR. ANDREAS SCHWARZER

VP Global IT, FUCHS Group

"JBS was impressed with LeverX’s BMAX application"

After several years of successfully running multiple workflow processes through LeverX’s IPS application, JBS was excited to learn of LeverX’s BMAX application. We needed a means to govern material master data creation on a global scale, and LeverX was instrumental in the design, build, and deployment of a globally adaptable integrated IPS and BMAX master data creation process. We could not be more impressed with the outcome of this application, its user adoption, and its capabilities.

JENNIFER
HASLUND-NIELSEN

SAP SCM Functional Analyst, JBS

“A great partner that goes the extra mile to accommodate the customer/company”

A great partner that goes the extra mile to accommodate the customer/company. They can accomplish what is needed to move their business forward. No question is too much for LeverX. They’ve been a great resource for any area of SAP. What I like about LeverX is that I don’t think there is any question that is too much for them. We bounced a lot of things off them that might not appear in their wheelhouse, but a lot of times they have answers just because of their experience and knowledge. We found them to be a great resource to bounce things off and get ideas even if they might not be specific to PLM. When you are out of time and have limited resources, LeverX has your solution. LeverX is a big bang for your buck that will bring in a lot of knowledge at one time to check off all the boxes.

Tim Flaherty,

Executive Vice President, Chief Financial Officer, Enable Injections, Inc.

“We recommend LeverX as a reliable ERP implementation and support partner”

The SAP solution supported by the LeverX team helped us achieve the utmost process automation and optimized financial and logistics processes. The project was delivered on time. We hope that our cooperation will gain the status of a time-tested partnership. We recommend LeverX as a reliable ERP implementation and support partner.

JAVED IQBAL

SAP Project Manager, Retal Group

“LeverX has extensive knowledge in the area of engineering management processes”

LeverX has extensive knowledge in the area of engineering management processes and provides flexible products and SAP solutions/add-ons that help our end users to perform their business efficiently. Their team is dedicated to deliver the right solution and always works closely with us to understand our needs and proposes solutions that meet our requirements.

Wolfgang Berger

Director, Enterprise Applications, IMAX

Faster Month‑End and Financial Close

Stop struggling with batch‑based closing and long reconciliations. SAP S/4HANA delivers real‑time financials, so your U.S. teams can close faster and respond quickly to reporting demands.

Eliminate Costly Legacy Customisations

Replace decades‑old custom code and one‑off fixes with a cleaner, upgrade‑friendly system. Clean Core reduces technical debt and maintenance costs while improving stability.

Reduce Manual Work and Errors

Automate repetitive tasks in finance, logistics, and procurement. With S/4HANA, you cut manual entries, spreadsheets, and reconciliation errors that slow down your U.S. operations.

One Source of Truth Across the Business

End data silos between FI, CO, MM, SD, and other modules. SAP S/4HANA connects your U.S. operations on a single platform, so finance, supply chain, and sales work from the same live data.

Predictable and Scalable Growth

Old ERP systems buckle under new entities, acquisitions, and changing compliance rules. S/4HANA scales with your U.S. business, making it easier to open new locations, add brands, or expand into new markets.

Future‑Proof for Innovation and AI

Legacy ERP limits your ability to adopt new technologies. SAP S/4HANA gives you a modern foundation for SAP Business AI, predictive analytics, and automation, so your U.S. organization can innovate instead of just keeping the lights on.

Frequently Asked Questions

What does SAP functional support include?

SAP functional support typically includes incident investigation, business-process troubleshooting, configuration assistance, master data and transaction support, change requests, testing, documentation, and user guidance. The exact services depend on the modules and applications in scope.

Which SAP modules can LeverX support?

Depending on the engagement, functional support can cover SAP S/4HANA, SAP ECC, Finance and Controlling, procurement, supply chain, warehouse management, manufacturing, asset management, SAP SuccessFactors, master data governance, analytics, and cross-application processes.

What is the difference between functional and technical SAP support?

Functional support focuses on business processes, configuration, transactions, data, and application behavior. Technical support addresses system infrastructure, databases, SAP Basis, connectivity, and technical performance. Some incidents require collaboration between both teams.

Can LeverX support our existing in-house SAP team?

Yes. Functional consultants can work alongside your internal SAP team, taking responsibility for an agreed set of modules or providing additional expertise for incidents, complex changes, testing, and business-process improvements.

1

An expert will reach out to you to discuss your specific needs and requirements.
2

We'll sign an NDA to ensure any sensitive information is kept secure and confidential.
3

We'll work with you to prepare a customized proposal based on the project's scope, timeline, and budget.

20+
years of expertise

1,500+
projects

2,200+
professionals

SAP Functional Support Services in the US

Field Service Apps Built Around Your Workflows

Finding the Right SAP S/4HANA Migration Approach

SAP Functional Support Services We Offer

SAP Modules and Business Processes We Support

Our SAP S/4HANA Migration Framework

Our SAP S/4HANA Migration Framework

Strategic Evaluation and Planning

System Readiness and Preparation

Advanced Data Migration

Custom Code Optimization

Enterprise-Wide User Training

Post-Migration Hypercare and Support

Functional Support Across Your SAP Landscape

How Our SAP Functional Support Process Works

What Your Business Gains From SAP Functional Support

Accelerate Migration with LeverX Tools

Up to 60% faster migration

The Cost of Waiting Goes Beyond the SAP Deadline

Start early to create room for the right decisions

Improve SAP performance and user experience with functional support tailored to your business

Warehouse Application Development in Practice

LeverX Improves Warehouse Efficiency by 30% for a European Retailer

LeverX Improves Warehouse Efficiency by 30% for a European Retailer

LeverX Boosts Pharma Warehouse Productivity by Up to 35%

LeverX Improves Picking Accuracy by 30% for a Logistics Company

LeverX Connects SAP EWM with Warehouse Automation

Functional Support vs. SAP Technical Support vs. AMS