SAP Managed Services in the US

Name: leverX Company
Brand: LeverX
Rating: 4.9 (114 reviews)

LeverX provides SAP Managed Services for US enterprises, combining application management, technical administration, cloud operations, and continuous improvement under a service model aligned with your business requirements.

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As an SAP Gold Partner, we provide access to resources and seasoned professionals, ensuring your project's reliability. Our expertise helps us tailor SAP solutions for your unique needs, optimizing ROI and efficiency.

Partnering with LeverX as an SAP Global Strategic Supplier goes beyond buyer-seller dynamics. We provide critical solutions for global operations, collaborate with you on product development, and drive strategic initiatives.

LeverX is a certified partner of the SAP Center of Expertise. This accreditation ensures our unwavering commitment to upholding SAP's highest standards. Our mission is to deliver excellence, providing unparalleled support, and facilitating the seamless integration of SAP solutions into your business framework.

As an SAP AppHaus Network Member, we help businesses solve complex problems, deliver exceptional user experiences, and drive digital transformation using design thinking and innovation expertise. We leverage SAP's best practices and cutting-edge tools to create user-centric solutions.

LeverX — Your Strategic Partner for SAP Managed Services

LeverX is an SAP Gold Partner delivering enterprise-grade SAP Managed Services that keep mission-critical SAP landscapes secure, stable, and continuously evolving. We combine proactive operations, engineering expertise, and global delivery to help organizations reduce operational risk, optimize costs, and accelerate innovation across the entire SAP lifecycle.

We support organizations across key SAP managed services areas:

SAP Application Management Services (AMS)
24/7 SAP technical and functional support
SAP Basis administration and cloud operations
SAP security, monitoring, and compliance
SAP upgrades, integrations, and release management
Continuous optimization and innovation for SAP landscapes

20+

Years of SAP Expertise

F500

Trusted by Fortune 500 Companies

24/7

Global SAP Support

SAP

Center of Excellence

Keeping SAP running requires more than resolving incidents as they occur. It takes coordinated application management, technical operations, infrastructure oversight, security, and a clear plan for continuous improvement.

LeverX combines these capabilities into a managed service model designed around your systems, internal resources, and operational priorities.

Our approach focuses on three outcomes:

Maintain Operational Stability

Manage applications, investigate technical issues, monitor system health, and coordinate incident resolution to support reliable day-to-day operations.

Reduce Operational Complexity

Bring application support, SAP Basis administration, integrations, cloud operations, and maintenance into a coordinated service model with defined responsibilities.

Improve SAP Over Time

Manage approved changes, address recurring problems, and identify opportunities to improve performance, maintainability, and operational efficiency.

SAP Application Management Services

Manage application incidents, service requests, functional issues, approved enhancements, and ongoing maintenance across your SAP environment. Our teams support business processes while helping keep applications aligned with evolving requirements.

Explore SAP AMS

SAP Basis and Technical Administration

Maintain the technical foundation of your SAP systems through system administration, health checks, performance troubleshooting, transport management, upgrades, and relevant maintenance activities.

Explore SAP Basis Services

SAP Cloud and Infrastructure Management

Manage the infrastructure supporting SAP workloads across suitable public cloud, private cloud, hybrid, and on-premises environments. Depending on scope, services can include platform operations, resource monitoring, technical administration, and coordination with infrastructure providers.

Explore SAP Cloud Managed Services

Monitoring, Incident, and Problem Management

Establish monitoring practices, incident workflows, escalation procedures, and root-cause analysis to help identify recurring issues and reduce their impact on critical business processes.

SAP Security and Business Continuity

Support access governance, security maintenance, technical risk assessment, backup and recovery planning, and disaster recovery activities. We align the agreed service scope with your security policies and operational continuity requirements.

Upgrades, Integrations, and Continuous Improvement

Coordinate approved system changes, upgrades, interface maintenance, and application enhancements. Help your SAP environment evolve while managing dependencies, testing requirements, and deployment risks.

More Predictable Operational Costs

Align the service scope, support capacity, responsibilities, and service levels with your operational needs. A defined engagement model can make SAP-related spending easier to plan and manage.

Access to Specialized SAP Expertise

Bring together functional consultants, SAP Basis administrators, integration specialists, and technical experts without relying exclusively on internal hiring.

More Proactive System Management

Use agreed monitoring, health checks, incident analysis, and maintenance activities to identify potential issues and address recurring problems earlier.

Clearer Accountability and Governance

Define ownership, escalation paths, incident priorities, reporting requirements, and service-level targets so internal teams know how operational issues are managed.

Support That Scales With Your Business

Adjust service capacity and technical expertise as your SAP landscape expands, new applications are introduced, or operational requirements change.

Continuous System Improvement

Balance daily support with approved enhancements, performance optimization, technical maintenance, and long-term improvements to your SAP environment.

Choose the Right SAP Managed Services Model

Your service model should reflect how much operational responsibility your organization wants to retain and where external expertise adds the most value.

Fully Managed SAP Services

LeverX assumes responsibility for the agreed areas of SAP operations, including incident management, application maintenance, technical administration, reporting, and continuous improvement.

Best for: Organizations seeking a coordinated managed service with defined ownership and service-level expectations.

Co-Managed SAP Services

Your internal IT team retains selected responsibilities, such as first-line user support or internal prioritization, while LeverX manages agreed application, technical, or escalation activities.

Best for: Organizations with an established SAP team that needs additional specialist capacity and technical depth.

SAP Cloud and Infrastructure Management

LeverX supports the infrastructure and cloud operations underlying your SAP environment, coordinating relevant platform activities, monitoring, maintenance, and continuity measures according to the agreed scope.

Best for: Organizations operating SAP workloads across public cloud, private cloud, hybrid, or on-premises environments that need broader technical management.

SAP S/4HANA and SAP ECC

Support modern SAP S/4HANA environments and existing SAP ECC systems, including application maintenance, technical administration, and ongoing system improvements.

SAP BTP and Integration Platforms

Manage agreed integration components, troubleshoot data flows, and support extensions and applications built on SAP BTP.

SAP HANA and Database Operations

Support database-related troubleshooting, system health checks, performance analysis, backup coordination, and recovery planning within the agreed technical scope.

Finance, Supply Chain, and Manufacturing Applications

Maintain business-critical processes across financial management, procurement, inventory, production, warehouse operations, and logistics.

SAP Cloud and Hybrid Landscapes

Coordinate relevant SAP operations across public cloud, private cloud, hybrid, and on-premises deployments, working with the appropriate infrastructure and platform providers.

Custom Developments and Connected Applications

Maintain approved ABAP developments, SAP Fiori applications, interfaces, extensions, and relevant third-party integrations that support your business processes.

1. Assess Your SAP Landscape

Review applications, infrastructure, integrations, existing support arrangements, incident history, and operational priorities. Identify critical dependencies, open issues, and immediate risks.

2. Define the Service Model

Establish scope, responsibilities, service hours, capacity, incident priorities, escalation paths, reporting requirements, and agreed service-level targets.

3. Transfer Knowledge and Establish Access

Review existing documentation, runbooks, system configurations, ticket history, tools, and access requirements. Coordinate knowledge transfer with internal teams and existing providers.

4. Validate Operational Readiness

Confirm the team's understanding of the environment, test relevant support procedures, review escalation scenarios, and resolve readiness gaps before taking over agreed responsibilities.

5. Manage Day-to-Day Operations

Deliver agreed application support, technical administration, monitoring, maintenance, incident management, and approved changes. Track service performance and maintain operational documentation.

6. Review, Optimize, and Improve

Use regular service reviews, incident trends, performance data, and business priorities to identify improvement opportunities. Plan enhancements and technical changes through established governance processes.

Why US Enterprises Choose LeverX for SAP Managed Services

SAP Expertise Across Applications and Infrastructure

Our teams combine functional SAP knowledge with technical administration, integration, development, and platform expertise to investigate issues across complex landscapes.

End-to-End SAP Lifecycle Experience

LeverX supports consulting, implementation, migration, integration, application management, and technical optimization. This experience helps connect operational support with the architecture and decisions behind the system.

A Service Model Built Around Your Organization

We align scope, responsibilities, service capacity, coverage, and governance with your internal capabilities and business priorities instead of applying a one-size-fits-all model.

Global Delivery With US Market Presence

LeverX combines its US presence with a global delivery organization, helping businesses coordinate SAP expertise across locations, business units, and time zones.

Transparent Operational Governance

Defined service-level targets, reporting, escalation procedures, and service reviews provide a framework for monitoring delivery, managing demand, and agreeing on improvement priorities.

Quality and Security Practices

LeverX maintains international management-system certifications, including ISO 9001, ISO 27001, ISO 22301, and ISO 55001. Relevant security controls, operational procedures, and continuity practices are aligned with the agreed scope and your organization's requirements.

What Are SAP Managed Services?

SAP Managed Services is an ongoing service model in which a provider takes responsibility for agreed parts of your SAP environment. This may include application management, SAP Basis administration, monitoring, technical operations, security maintenance, upgrades, integration support, and continuous improvement.

What Is the Difference Between SAP Managed Services and SAP AMS?

SAP Application Management Services primarily focus on supporting and maintaining SAP applications, resolving incidents, and delivering approved application improvements. SAP Managed Services can cover a broader scope, including technical administration, cloud and infrastructure operations, security, business continuity, and coordination across the SAP landscape. The distinction depends on the agreed service scope.

Can LeverX Manage SAP S/4HANA and SAP ECC Environments?

Yes. LeverX supports SAP S/4HANA and SAP ECC environments, subject to the agreed technical and functional scope. Connected applications, custom developments, and integrations can also be included where required.

Does LeverX Provide 24/7 SAP Managed Services in the US?

Support coverage depends on the engagement model, business requirements, and agreed service-level targets. LeverX's global delivery capabilities can support coverage across time zones, while service hours, response targets, and escalation arrangements are defined during scoping.

1

An expert will reach out to you to discuss your specific needs and requirements.
2

We'll sign an NDA to ensure any sensitive information is kept secure and confidential.
3

We'll work with you to prepare a customized proposal based on the project's scope, timeline, and budget.