Software Documentation and User Assistance Services

Enhancing the user experience through documentation and user assistance.

leverx group

Challenges You May Face When Developing Technical Documentation

The easiest way to increase the effectiveness of your software is with concise, easy-to-use documentation for your application. But many companies still consider technical documentation as unnecessary effort.

What might it lead to?

Poor user experience

Without just-in-time information on software, your end-users won’t know how to use your product correctly. The result is customer confusion and frustration, increasing support costs, and lost clients.

Lack of team alignment

Skipping the stage of technical documentation development, companies deprive their teams of a single source of truth. It increases development timelines as the entire development process will be trial and error.

Poor planning

If not to define system architecture, processes, functionality, etc. in advance, you may miss crucial shortcomings and pitfalls. It will lead to additional time and cost constraints.

Dependency on people’s presence

When implementing the project, some experts may leave the company, and businesses may lose valuable project knowledge with them. Technical documentation preserves this knowledge and facilitates new employee onboarding.

What We Offer

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Document review and editing

Our team can review your current documentation and help you identify any existing gaps in your documentation. We can also support the editing process by going beyond grammar and punctuation and maintaining a single tone of voice across all documentation that reflects your company.
Increase your team efficiency and improve end-user experience with well-thought technical documentation

LeverX Roadmap: 6 Steps to Successful User Assistance

One of our user assistance leads schedules a meeting to discuss your project goals and identify your user assistance needs. 

step 1

Based on the project goals, user assistance needs, and project time frames, we work with you to select the right team member or members to meet your needs.

step 2

Once the team is established we schedule a kick-off meeting with the team to get the project started.

step 3

With available data provided by the client, the LeverX team gathers and compiles information, develops a navigation structure, and develops draft content.

step 4

The product owner reviews drafts, and technical content is further developed.

step 5

In cooperation with the product owner, the final content is prepared for delivery depending on the delivery channel.

step 6

Why LeverX Group

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Deep expertise

The LeverX Group experts stay on top of technical topics, the software industry, and the development process and have a deep understanding of the role documentation plays concerning the user experience.
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Alignment with your IT team

We have experience with many different development tools and environments. Our knowledge of various operating systems helps us to work closely with your development team and product owners to create the best possible user experience.
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Knowledge transfer

Our User Assistance team can also provide educational seminars tailored to your company's needs ensuring your teams are well-equipped to manage all your documentation needs, now and in the future.

Create an advanced knowledge base for your team and users with LeverX Group