Technical Documentation Services

Increase your team efficiency
and improve end-user experience
with well-thought technical documentation

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Challenges
Services
Roadmap

Challenges You May Face When Developing Technical Documentation

The easiest way to increase the effectiveness of your software is with concise, easy-to-use documentation for your application. But many companies still consider technical documentation as unnecessary effort.

What might it lead to?

Poor user experience

Without just-in-time information on software, your end-users won’t know how to use your product correctly. The result is customer confusion and frustration, increasing support costs, and lost clients.

Lack of team alignment

Skipping the stage of technical documentation development, companies deprive their teams of a single source of truth. It increases development timelines as the entire development process will be trial and error.

Poor planning

If not to define system architecture, processes, functionality, etc. in advance, you may miss crucial shortcomings and pitfalls. It will lead to additional time and cost constraints.

Dependency on people’s presence

When implementing the project, some experts may leave the company, and businesses may lose valuable project knowledge with them. Technical documentation preserves this knowledge and facilitates new employee onboarding.

What We Offer

Document review and editing

Document review and editing

Our team can review your current documentation and help you identify any existing gaps in your documentation. We can also support the editing process by going beyond grammar and punctuation and maintaining a single tone of voice across all documentation that reflects your company.
User interface review

User interface review

The user interfaces and in-app messages reflect your product's quality. A complete UI review ensures a user interface that is consistent, free from errors, user-centric, and informative for the user.
Embedded user assistance

Embedded user assistance

Depending on the complexities of your application, users can benefit from help topics ranging from field definitions to step-by-step instructions embedded directly into the application. Embedded help enables users to access the support they need for a specific topic without searching documentation.
Comprehensive help systems

Comprehensive help systems

Go beyond the standard requirements for software documentation and develop a comprehensive help system for your products. A comprehensive help system delivers user assistance at multiple levels and in various formats ensuring users have access to all the support they need.
Printed documentation

Printed documentation

Delivering user assistance electronically and in hard copy is essential. It is also vital to ensure that any printed documentation maintains the same standard as all other formats. This includes maintaining these standards even for user-printed documentation and ensuring the user experience is maintained regardless of the format.
Technical documentation

Technical documentation

Many applications enable individual customizing and often require the input or administration of a technical user. Quality technical documentation provides this audience with the guidance and tools needed to complete their role. It also reduces the demand for ongoing tech support.
Guided tours / Video tutorials

Guided tours / Video tutorials

Demonstrate specific functions for the user using guided tours or video tutorials that can be embedded into the application help or provided as part of a comprehensive help system. Guided tours can show new users the application's functions, while video tutorials can support function demonstrations using real-world scenarios. 
Interactive documentation

Interactive documentation

Take your documentation to the next level of user experience. Creating interactive documentation using interactive clickable graphics, animated GIFs, passage links, and embedded videos providing users with all the support they need in an easily navigated environment.
Document template development

Document template development

Developing document templates prepares your development team for the documentation process. It ensures all your products are documented consistently and maintain your style, whether you outsource your documentation needs or manage them with your documentation team.
Education and training

Education and training

LeverX user assistance can support you in managing your own documentation needs by providing education and training for technical writers and user assistance developers.
INCREASE YOUR TEAM EFFICIENCY AND IMPROVE END-USER EXPERIENCE WITH WELL-THOUGHT TECHNICAL DOCUMENTATION
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Customers' success stories

Automotive
Manufacturing
Fintech
Transportation and Logistics
Retail
Pharmaceuticals
LeverX has a reputation of a reliable automotive software development provider, which is supported by our successful projects.
SAP S/4HANA project for UzAuto Motors

SAP S/4HANA project for UzAuto Motors

UzAuto Motors, a leading manufacturer and seller of cars in Uzbekistan, got a next-generation ERP system based on the...
Construction Machinery Corporation

LeverX Helped A Construction Machinery Corporation Increase Efficiency by 25-35%

The LeverX team helped the customer streamline document management and product lifecycle management. We also helped the client to create a single source of truth which makes it easier to collaborate with other facilities.

 Construction Machinery Corporation

SAP Workflow Implementation for an Automobile Manufacturer

Implementation of an automated system that would allow coordinating budget expenditures for a large automobile manufacturer.

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We help companies optimize their manufacturing performance by providing cutting-edge solutions to integrate production execution, visibility, and analysis.
sap yard logistics

SAP Yard Logistics Implementation for the Improved Floor Transport Load Planning

Thanks to the SAP Yard Logistics-based solution developed by LeverX, the client has improved cargo planning, preparing, loading, and unloading.
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SAP PLM Journey for a Manufacturer of Dispensed Beverage Equipment

The LeverX team assisted the customer with a phased approach to SAP PLM.

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R&D/Engineering Modernization for a Consumer Good Manufacturer

We have transformed and modernized the R&D/Engineering and Product Lifecycle Management for the customer to efficiently manage the product’s lifecycle, engineer, and manufacture its products at the highest level while continuing to innovate.

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Our expertise includes a full range of IT services, including custom solution development for the banking and finance industries.
Developing Mobile Solution for a Banking Company

Developing Mobile Solution for a Banking Company

LeverX developed a mobile solution that allowed the banking company to improve customer service and increase customer satisfaction.
Fintech Solution Development

Fintech Solution Development for a Group of Banks

LeverX provided the client with several solutions that ensure smooth bank performance in several ways, from the provision of additional security to the facilitation of operations and improved revenue growth.

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Data science solution development for the fintech sector

Merchant recognition solution based on ML.

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The LeverX team helps businesses stay ahead of their competitors by transforming their transportation management with innovative solutions.
sap yard

SAP Yard Logistics Implementation for a Large Port in Europe

The LeverX team implemented scenarios for effective planning of berths and resources in the port based on SAP YL.
sap transportation

SAP Transportation Management Implementation for a Transport Company

LeverX helped a large transport company to achieve transparent reporting, reduce transportation costs, and optimize routes with SAP TM.

 sap yard logistic train

SAP Yard Logistics Implementation and Adaptation for a Railway Company

LeverX delivered the analytical, reporting, and planning powers of the SAP Yard Logistics system.

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SAP customization project

SAP Customization Project for a Large Food Retailer

The LeverX team improved the customer’s existing SAP systems. The modification and development done by our experts allowed the client to increase profits from product sales and marketing processes efficiency.
sales analytics

Revolutionizing Distributors' Sales Performance With Analytics Platform

LeverX — Emerline developed a comprehensive sales analytics platform with numerous modules and integrated it with SAP to streamline distributors' operations and help them optimize their performance.

 SAP Transportation Management Implementation for a Large Retailer

SAP Transportation Management Implementation for a Large Retailer

The LeverX team of experts helped a retail company implement SAP TM, thereby automating transport processes and significantly improving the company's key performance indicators.

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Solution Development for Integrating Regulatory Compliance

Solution Development for Integrating Regulatory Compliance In the End-to-End Product Development

LeverX assisted with facilitating the efficient and compliant delivery of medicinal products.
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Solution Development for Leveraging the Power of SAP S/4HANA and SAP BTP

LeverX helped develop a solution to automate and improve the clinical supplies process and gain better visibility into the status of clinical supplies worldwide.

 SAP PLM digital transformation

PLM Digital Transformation For Hygiene And Infection Prevention Company

We helped the customer reduce cycle times and increase capacity, allowing manufacturing to begin sooner.

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LeverX Roadmap: 6 Steps to Successful technical documentation

One of our leads schedules a meeting to discuss your project goals and identify your needs.

step 1

Based on the project goals and project time frames, we work with you to select the right team member or members to meet your needs.

step 2

Once the team is established we schedule a kick-off meeting with the team to get the project started.

step 3

With available data provided by the client, the LeverX team gathers and compiles information, develops a navigation structure, and develops draft content.

step 4

The product owner reviews drafts, and technical content is further developed.

step 5

In cooperation with the product owner, the final content is prepared for delivery depending on the delivery channel.

step 6

Why LeverX

Deep expertise

The LeverX experts stay on top of technical topics, the software industry, and the development process and have a deep understanding of the role documentation plays concerning the user experience.

Alignment with your IT team

We have experience with many different development tools and environments. Our knowledge of various operating systems helps us to work closely with your development team and product owners to create the best possible user experience.

Knowledge transfer

Our User Assistance team can also provide educational seminars tailored to your company's needs ensuring your teams are well-equipped to manage all your documentation needs, now and in the future.

Create an advanced knowledge base for your team and users with LeverX

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CONTACT US

If you are looking for an SAP Global Strategic Supplier or Technology Partner for your business, fill out the form below, and we will contact you at short notice.

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