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Software Documentation and User Assistance Services
Enhancing the user experience through documentation and user assistance.
Why Does Your Software Need Technical Documentation?
Technical documentation describes how your software works and includes methodologies, features, product functionality and architecture, templates, standards, rules, and guides. This content provides a how-to guide for developers, administrators, users, and new hires.
Your software needs technical documentation for the following:
- Business information. It includes data about the project policies, rules, workflows, and team roles.
- Development help. In technical documentation, developers can find functional and non-functional requirements for product development, software development guides, etc.
- User support. Technical documentation facilitates user onboarding and ensures efficient handling of your solution.
Challenges You May Face When Developing Technical Documentation
The easiest way to increase the effectiveness of your software is with concise, easy-to-use documentation for your application. But many companies still consider technical documentation as unnecessary effort.
What might it lead to?
Poor user experience
Without just-in-time information on software, your end-users won’t know how to use your product correctly. The result is customer confusion and frustration, increasing support costs, and lost clients.
Lack of team alignment
Skipping the stage of technical documentation development, companies deprive their teams of a single source of truth. It increases development timelines as the entire development process will be trial and error.
Poor planning
If not to define system architecture, processes, functionality, etc. in advance, you may miss crucial shortcomings and pitfalls. It will lead to additional time and cost constraints.
Dependency on people’s presence
What We Offer

Document review and editing

User interface review

Embedded user assistance
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Comprehensive help systems
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Printed documentation

Technical documentation
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Guided tours / Video tutorials
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Interactive documentation

Document template development
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Education and training
LeverX Roadmap: 6 Steps to Successful User Assistance
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Why LeverX Group
Deep expertise
Alignment with your IT team
Knowledge transfer
Create an advanced knowledge base for your team and users with LeverX Group
CONTACT US
If you are looking for an SAP Global Strategic Supplier or Technology Partner for your business, fill out the form below, and we will contact you at short notice.