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LeverX and ServiceNow Partnership

Powering the processes that drive the invisible engine of enterprise: service, support, and seamless execution.

We Bring Enterprise-Grade Expertise for Your ServiceNow Journey

LeverX combines a clear understanding of enterprise environments with mature delivery practices and hands-on experience in complex, integrated systems. We work comfortably at the intersection of IT and business, designing ServiceNow solutions that are practical, scalable, and aligned with real operational demands.

We’re proud to have helped leading companies streamline and modernize their service operations, with results that speak for themselves.

40%
reduction in incident resolution time after replacing manual IT support with ServiceNow ITSM
35%
faster execution of critical processes through custom workflows built on ServiceNow App Engine
95%
accuracy achieved in SAP financial reporting after real-time integration with ServiceNow via DataLark
70%
less manual reconciliation effort through automated data synchronization between ServiceNow and SAP

Partnership That Builds the Backbone of Modern Enterprise Services 

While ServiceNow brings structure and speed to service operations, our role is to make it work in real-world enterprise environments — with clarity, consistency, and long-term value.

That’s exactly what we do across the areas below.

ServiceNow products implementations

ServiceNow products implementations

We help organizations modernize their IT operations through targeted ServiceNow implementations in four key areas: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and Security Operations (SecOps). Our approach goes beyond surface-level fixes. We align the platform with your business needs by designing smart workflows, automating routine tasks, improving IT performance visibility, and ensuring continuous improvement across the board.
Data migration & integration with DataLark

Data migration & integration with DataLark

LeverX accelerates your transition to ServiceNow with robust data migration and integration services powered by our proprietary DataLark platform. Whether you're moving from complex SAP landscapes or non-SAP legacy systems, we simplify the data migration process using visual logic, built-in data validation tools, and preconfigured templates. Beyond migration, we create seamless integrations that reduce friction, provide the right, accurate data in the right context, and improve operational clarity across your entire ecosystem.
AI-powered service experiences@2x

AI-powered service experiences

We implement AI where it truly adds value, making service operations faster, smarter, and more intuitive. LeverX applies predictive intelligence, virtual agents, and GenAI to automate ticket classification, streamline knowledge sharing, and power conversational interfaces. We also integrate ServiceNow’s AI capabilities with your own data and models, creating a context-aware environment that better reflects how your business operates and makes decisions.
App modernization & custom workflow automation

App modernization & custom workflow automation

Our team builds modern, scalable business applications on ServiceNow’s App Engine to replace outdated tools and rigid processes. We focus on creating workflows and applications tailored to your exact needs, whether that means automating approvals, streamlining service requests, or developing solutions for industry-specific challenges. The result is a flexible digital environment that’s quick to deploy, easy to evolve, and built to support how your teams actually work.
leverx
Tell us about your business context, and we’ll show you what ServiceNow can do

Putting ServiceNow to Work

Here’s how we’ve helped clients turn ServiceNow into a practical, scalable solution built around their operational realities.

Restructuring support with ServiceNow ITSM

Outdated support flows were slowing down IT across the board. We replaced scattered tools with a structured ITSM environment, introducing SLAs, self-service, and real-time visibility

The result: shorter resolution times, lower workload, and IT finally running with control.

Extending the platform with custom apps and GenAI

Standard modules weren’t enough. We helped a global client build custom workflows and embed GenAI across service operations — from predictive ticketing to AI-driven knowledge.

The result: the platform became faster, more relevant, and far easier to work with.

Syncing ServiceNow and SAP through DataLark

Disconnected systems meant duplicated work and unreliable reporting. With our DataLark platform, we established a clean, automated data bridge into SAP.

The result: now, reporting happens in real time — without manual effort or reconciliation delays.

WHAT OUR CUSTOMERS SAY

Shahaf Yaari

SAP-TM Department Manager, ZIM Integrated Shipping Services Ltd.

Rohan Ponnekanti

Manager, Business Systems, i-PRO Americas Inc.

Jenn Sparks

Director of operations, CPG Data

Tim Flaherty

Executive Vice President, CFO, Enable Injections, Inc.

Eduardo Gomez

Director at Cipher Business Solutions

Tony Azevedo

Chief Executive Officer, 6-8 Sports

Caleb Thomas

Product Systems Administrator, Pilgrim's PridePilgrim's Pride

"JBS was impressed with LeverX’s BMAX application"
After several years of successfully running multiple workflow processes through LeverX’s IPS application, JBS was excited to learn of LeverX’s BMAX application. We needed a means to govern material master data creation on a global scale, and LeverX was instrumental in the design, build, and deployment of a globally adaptable integrated IPS and BMAX master data creation process. We could not be more impressed with the outcome of this application, its user adoption, and its capabilities.
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“LeverX has extensive knowledge in the area of engineering management processes”
LeverX has extensive knowledge in the area of engineering management processes and provides flexible products and SAP solutions/add-ons that help our end users to perform their business efficiently. Their team is dedicated to deliver the right solution and always works closely with us to understand our needs and proposes solutions that meet our requirements.
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“We recommend LeverX as a reliable ERP implementation and support partner”
The SAP solution supported by the LeverX team helped us achieve the utmost process automation and optimized financial and logistics processes. The project was delivered on time. We hope that our cooperation will gain the status of a time-tested partnership. We recommend LeverX as a reliable ERP implementation and support partner.
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“A great partner that goes the extra mile to accommodate the customer/company”
A great partner that goes the extra mile to accommodate the customer/company. They can accomplish what is needed to move their business forward. No question is too much for LeverX. They’ve been a great resource for any area of SAP. What I like about LeverX is that I don’t think there is any question that is too much for them. We bounced a lot of things off them that might not appear in their wheelhouse, but a lot of times they have answers just because of their experience and knowledge. We found them to be a great resource to bounce things off and get ideas even if they might not be specific to PLM. When you are out of time and have limited resources, LeverX has your solution. LeverX is a big bang for your buck that will bring in a lot of knowledge at one time to check off all the boxes.
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“We highly recommend Emerline as a technology partner””
The Emerline team involved in the completion of our projects demonstrated a high level of responsiveness and support by solving issues and answering questions ASAP. They were diligent and proactively addressed the challenges that arose during the development process. Our cooperation ran smoothly and professionally, and Emerline quickly provided direct and correct advice when necessary. We highly recommend Emerline as a technology partner for large and complicated development projects that also delivers continuous cooperation with the provider on new projects.
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“Emerline has been the best development partner we’ve ever worked with!”
Emerline has been the best development partner we’ve ever worked with. The team is very responsive and the quality is very high. They are always willing to do whatever is necessary to support our development and customer support efforts. I would recommend them to anyone.
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“We are very pleased and content with our relationship with Emerline”
We are very pleased and content with our relationship with Emerline. We rely on their team for full-stack development of our platform. We respect the high technical caliber and dedication of the team assigned to our project. Emerline provided us with the scaling we needed to grow our development capabilities from early-stage POC to now a globally deployed platform in the HR Teach space.
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“They are an important part of our strategic Team and we enjoy working with them every day!”
Emerline has been our technology partner since late 2012. In the early years, I thought that they would fill a short-term gap until I could afford to hire my own technical team in the US. But they have consistently met the demands of our growing company and helped us build what we believe is our industry's best solution option. Emerline provides high quality work, so much so that our platform's reliability and accuracy has repeatedly been mentioned by our largest customer's internal vendor survey. The individuals we work with aren't just contractors, they are an important part of our strategic Team and we enjoy working with them every day!
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“LeverX: A Pragmatic System Integrator with Extensive SuccessFactors and Process Knowledge”
LeverX is a reliable and flexible SAP system integrator with a pragmatic, can-do approach, providing vast process/technical HR IT knowledge that includes standard product offerings and custom app development.
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Why LeverX

Deep understanding of enterprise realities

We’ve spent over two decades working with complex global businesses. That experience helps us shape ServiceNow solutions that match how things actually run, not how they look on paper.

Clarity in complex environments

Modern service operations are rarely clean-cut. We build for hybrid stacks, legacy systems, and those with overlapping responsibilities, and make sure the result works where it needs to: in production.

Built-in integration thinking

Seamless data flow is key to service efficiency. With strong SAP expertise and our DataLark solution, we design integrations that eliminate silos, reduce errors, and speed up execution.

Delivering systems that scale with you

We architect solutions that grow and adapt — with modular structures, clear ownership, and future-ready foundations that won’t collapse under the weight of new demands.

Operational security by design

ISO 9001 and 27001 compliance is just the start. We embed control, traceability, and accountability directly into workflows, creating resilience without slowing teams down.

Collaboration that fits your rhythm

We move with your organization, adjusting to your pace, structure, and goals. Whether the need is rapid rollout or long-term transformation, we bring clarity, consistency, and momentum.