Rising pressure on customer billing and support
The cost-of-living crisis has increased pressure on billing accuracy, payment flexibility, and customer service responsiveness. Utility providers need better visibility into customer accounts and payment behaviour without adding more manual administration.
We help companies configure SAP S/4HANA processes for customer billing, payment management, and operational analytics. This gives service teams faster access to account data and supports more consistent customer handling processes.
Typical deliverables:
- Customer billing process configuration
- Payment and collections workflow automation
- Operational reporting dashboards
- Customer account data consolidation
Complex supplier switching processes
The UK utility market depends on fast and accurate supplier switching. Manual workflows and disconnected systems increase the risk of processing delays, billing disputes, and compliance issues linked to CSS requirements.
We help providers automate switching-related processes and integrate operational workflows with required market systems and data exchange platforms.
Typical deliverables:
- CSS-aligned process automation
- Integration with market communication systems
- Switching workflow standardisation
- Data validation and reconciliation processes
Ageing infrastructure and high maintenance costs
Utility companies manage large physical asset networks with high maintenance and replacement costs. Many organisations still rely on fragmented asset records and reactive maintenance models.
We help companies implement SAP S/4HANA asset management capabilities that support predictive maintenance planning, infrastructure visibility, and TOTEX-oriented cost control.
Typical deliverables:
- Asset lifecycle management configuration
- Predictive maintenance processes
- Maintenance planning workflows
- Asset and operational reporting models
Energy transition and distributed generation
The UK energy market is shifting towards decentralised generation models, including rooftop solar, smart metering, and Smart Export Guarantee programmes. These changes increase data volumes and integration complexity across utility operations.
We help providers adapt SAP environments for new energy models, operational reporting requirements, and integration with smart infrastructure platforms.
Typical deliverables:
- Smart metering integration support
- Distributed energy process configuration
- SEG-related operational workflows
- Real-time operational data integration
Billing and revenue management
UK energy tariffs are not simple. Time-of-use pricing, multi-energy bundling, and SEG export payments each add a layer of calculation complexity that standard billing engines were not designed to process accurately at volume. This module handles that complexity within the core billing cycle.
- Automated calculation of time-of-use and dynamic tariff structures
- Converged invoicing across electricity, gas, and water services on a single bill
- Smart Export Guarantee payment processing integrated into the standard billing run
- Configurable tariff templates for rapid response to Ofgem price cap adjustments
Advanced Metering Infrastructure (AMI)
The DCC network connects suppliers to every SMETS2 smart meter in Great Britain. Getting value from that connection depends on what happens to the data once it arrives. This capability defines how metering data enters S/4HANA and what it triggers downstream.
- Direct integration with the DCC network for SMETS2 meter data ingestion
- Automated meter read validation before data enters the billing process
- Half-hourly consumption data mapped to settlement and forecasting processes
- Elimination of estimated billing through real-time read availability
Predictive asset management
Maintenance cost is one of the largest variables in a regulated utility's TOTEX position. Condition-based maintenance, informed by asset sensor data, allows operators to address deterioration before it becomes failure. This capability connects physical asset performance to financial planning.
- Sensor and IoT data feeds connected to SAP Plant Maintenance workflows
- Condition-based maintenance scheduling replacing fixed-interval inspection cycles
- Asset lifecycle cost tracking across both CAPEX and OPEX within a single record
- Maintenance outcome data structured for TOTEX reporting to Ofgem and Ofwat
Regulatory and tax compliance
HMRC's Making Tax Digital programme and the TCFD reporting framework both require structured, auditable data trails. Building those trails retrospectively from disconnected systems is time-consuming and error-prone. This capability embeds compliance into standard financial processes rather than treating it as a separate workstream.
- Digital tax records maintained in the format HMRC requires under MTD
- Automated VAT calculation and submission workflows for energy supply transactions
- TCFD-aligned ESG data capture within the financial reporting environment
- Audit trail generation from transactional data without manual extraction steps
Clean Core and BTP extensions
Every utility carries UK-specific process requirements that fall outside standard SAP functionality, including market messaging formats, CSS switching workflows, and local billing rules. Clean Core architecture keeps these customisations separate from the S/4HANA core, which protects system stability and simplifies future upgrades.
- UK market messaging logic developed as BTP extensions, not core modifications
- CSS-compliant switching workflows configured outside the system core
- Standard upgrade path maintained without rework of local customisations
- Extension lifecycle managed independently from core release cycles
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Intelligent meter-to-cash cycle
The billing process connects metering, finance, customer management, and compliance in a single end-to-end flow. When any part of that flow is slow or manual, the effects accumulate across all of them. This capability treats the meter-to-cash cycle as an integrated financial process, not a sequence of separate hand-offs.
- End-to-end automation from meter read ingestion to invoice generation and payment posting
- Configurable billing run schedules enabling rapid tariff implementation
- Days Sales Outstanding (DSO) tracking built into the revenue management process
- Exception handling workflows for disputed reads and payment failures without manual routing
SAP consulting
Implementation
Integration
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Managed support
Security
Application management
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