ERP Consulting and System Selection for a Leading Telecommunications Provider

Due to its extensive expertise in SAP consulting, LeverX helped a Telecom provider prepare for selecting and implementing a new ERP system.

Client

LeverX's client is one of the leading telecommunications providers. Renowned for its robust network coverage and high-quality services, the company offers a wide range of solutions, including mobile communication, internet connectivity, and innovative digital services for both individual and corporate clients.

With a strong focus on technological advancement and customer satisfaction, the company continuously invests in modern infrastructure and innovative solutions to enhance the customer experience. Operating in a highly competitive market, it has established itself as a trusted provider while actively driving digital transformation across the region.

Project Background

The client sought expert support in selecting an ERP solution vendor that would align with its operational needs, market dynamics, and long-term digital transformation goals. The project focused on assessing existing business processes and practices, analysing current market trends, and defining the requirements for a solution that could support the company's future development.

The client turned to LeverX for its industry expertise and a structured approach to ERP selection. LeverX conducted a comprehensive assessment and developed actionable recommendations to help the client evaluate potential solutions based on key criteria such as efficiency, scalability, and long-term business value.

Solution Description

To address the client's needs, LeverX combined its expertise in digital business transformation with best practices for ERP system selection and implementation. The main focus was to develop a detailed set of functional and technical requirements that would provide a solid foundation for evaluating ERP vendors and planning the subsequent implementation.

The requirements enabled the client to:

• Accurately calculate the Total Cost of Ownership (TCO) for the ERP solution.
• Confidently evaluate and select the most suitable ERP vendor.
• Effectively manage the ERP implementation project based on clear and actionable guidelines.

The resulting technical requirements served as a foundation for the ERP selection process and subsequent implementation planning.

Project Scope

The six-month project involved a dedicated team of ten LeverX experts and was divided into four sequential stages. This approach allowed the LeverX team to move from initial project planning and analysis to detailed requirements development and final recommendations.

Stage #1: Preparation

At the initial stage, the LeverX team developed the Project Charter, defining the key standards, rules, methodologies, and roles for the project. The team also prepared a detailed project schedule outlining the main activities, milestones, and expected outcomes to ensure alignment among all stakeholders.

Stage #2: Design

During the design stage, the LeverX team focused on analysing the client's existing ERP environment and business processes and identifying areas requiring modernisation. LeverX experts gathered and assessed the relevant information and documented their findings in a comprehensive report. The results of this analysis provided the basis for defining requirements for the future ERP solution.

Stage #3: Realization

Based on the findings from the previous stage, the LeverX team developed functional requirements aligned with the client's business needs. In parallel, the team prepared detailed technical requirements to support the evaluation, selection, and subsequent implementation of the ERP solution. This stage translated the identified business needs into a structured set of requirements for potential vendors.

Stage #4: Launch

At the final stage, the LeverX team focused on completing and securing approval for the project documentation, including a detailed project description. The team presented the results to the client and incorporated the necessary feedback, providing a clear foundation for the next stage of ERP vendor selection and implementation.

This structured approach enabled LeverX to move from an assessment of the existing environment to a comprehensive set of requirements and an actionable roadmap for the client's ERP transformation.

Key characteristics

The technical requirements developed by the LeverX team described several critical characteristics for the new ERP solution:

Integration

The ERP solution must enable deep integration with the client’s IT systems and external systems, ensuring seamless and effective functioning.

Data storage and documentation

The system must incorporate external file storage capabilities to efficiently manage documents and resources. It is designed to support an electronic archive and automated documentation workflow processes, providing a streamlined approach to document management.

Contract management

The ERP will be designated as the master system for in-house agreement registration. It will help the customer improve control and transparency in contract management processes, ensuring better oversight and streamlined operations.

Retail sales

The ERP must closely integrate with the retail sales system, enabling automation of business processes and reflecting warehouse logistics, accounting, and treasury operations. This integration will enhance flexibility, simplify workflows, and optimize processes for sales teams, supporting the client’s adaptation to new retail strategies.

DT-APV Methodology

The LeverX team applied the DT-APV methodology to support the client's ERP selection and transformation planning. DT-APV stands for Design, Transformation, Architecture, Process, and Value.

The methodology is particularly useful for organisations that need to establish a process transformation team but have limited resources for developing a comprehensive IT strategy or implementing the required transformation initiatives.

Using this methodology, the LeverX team developed an implementation plan and a model of the client's business processes. These deliverables provided a structured basis for the subsequent ERP vendor selection process.

Based on the technical requirements and plan developed by LeverX, the client scheduled tenders and vendor selection activities for the following year. LeverX continued to support the process by addressing questions from potential solution providers and providing additional assistance until the client selected an ERP solution vendor.

Results

The project provided the client with a structured foundation for selecting an ERP solution and planning the next stages of its digital transformation. Key outcomes included:

• Project completed on schedule: LeverX completed the project within the planned timeframe and met all agreed deadlines.
• Comprehensive ERP requirements: LeverX delivered a detailed set of functional and technical requirements to support the client's evaluation and selection of an ERP solution provider.
• ERP selection support: The requirements, process model, and implementation roadmap provided the client with a structured foundation for the vendor selection process and future ERP transformation.
• Post-project support: LeverX provided ongoing support for one year, assisting the client throughout the ERP vendor selection process.