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LeverX not only implements SAP solutions but also develops its products and constantly improves them.
Customer
Internal project to enhance the LeverX IPS solution.
Challenge
LeverX IPS is a workflow add-on to SAP that allows business users to build, modify, and deploy various workflows in SAP. To improve customer experience and address business needs, we added a new feature to solution functionality and integrated IPS Workflow into SAP S/4HANA Change Record. It became the next step in the continuous IPS improvement process.
Solution
The LeverX team is sure that the future is Fiori. We decided to improve a part of the LeverX IPS functionality with Fiorization.
Project Scope
LeverX IPS was initially developed for SAP ECC, but nowadays, SAP S/4HANA users also use this solution. As SAP will stop supporting SAP ECC in 2027, the users of this ERP system will move to SAP S/4HANA, which uses the Fiori interface by default.
LeverX IPS enhancement project includes a new feature development — IPS Ticket Dashboard — and the IPS workflow integration with the Change Record software from SAP S/4HANA.
IPS Ticket Dashboard
Our customers implement LeverX IPS to monitor their processes and efficiency. With the IPS Ticket Dashboard, they can gain insights into their business processes and pinpoint where the bottlenecks are occurring.
The IPS Ticket Dashboard is built into Fiori, and customers can extend its reporting capabilities with custom cards and generate the reports their business needs.
Key Features
Open/closed tickets
You can see the number of open and closed tickets (based on status configuration) in your system.
Ticket Trending Cards
This indicates the number of open/closed tickets over the last few months on a bar graph so you can easily see throughput. Closed Tickets Trending presents information on a line graph.
User work item cards
This feature provides information about work items assigned to individual users and enables you to drill down, find the tickets with open work items, and elevate them so processes can move forward.
Duration cards
Average duration by phase refers to how long it takes, in days on average, to complete a given phase of the workflow. Ticket Duration provides information on the shortest, longest, and average ticket durations based on the filter.
IPS/Change Record Integration
The LeverX team can also improve existing functionality. For example, SAP S/4HANA offers the Change Record solution to initiate, manage, and track product changes. SAP S/4HANA Change Record integrates with the standard SAP workflow.
LeverX IPS already has Workflow functionality, so we integrated LeverX IPS functionality into the Change Record solution to provide our customers with a better user experience. Now, they don't have to switch between multiple solutions. It helps users accelerate work and save time on operation execution.
TOP SAP company
Technology Stack
IPS Ticket Dashboard
- ABAP
- OData
- SAPUI5
- Fiori elements
IPS/Change Record Integration
- ABAP
- HANA DB
- BOPF
- Draft
- Digital Signature
- CDS
- OData
- SAPUI5
- Fiori elements
Results
Fiorization doesn't necessarily mean the instant transfer of current functionality to the Fiori interface. It is also an iterative process of improving existing features and developing new ones with Fiori.
LeverX aims to provide its customers with cutting-edge solutions to improve and streamline their business processes. So we continue to enhance the LeverX IPS add-on, constantly adding new features and improving user experience.