LeverX Wins the SCM Partner AI Agent Showdown at SAP Connect 2026

After being named a Top 5 finalist, LeverX won the SCM Partner AI Agent Showdown at SAP Connect 2026 in Las Vegas with its EWM Autonomous Queue Resolution Agent.

MIAMI, FL — October 20, 2026 — LeverX won the SCM Partner AI Agent Showdown at SAP Connect 2026 in Las Vegas on October 6. The company's EWM Autonomous Queue Resolution Agent took first place following a live audience vote, building on LeverX's earlier recognition as one of the Top 5 finalists.

The winning solution addresses a familiar challenge for SAP warehouse teams: queue errors that interrupt transaction processing and require manual investigation. LeverX developed the agent to help resolve recurring issues faster while keeping people involved when additional authorization or specialist expertise is needed.

From Finalist to Winner

The final round of the SCM Partner AI Agent Showdown brought together five partner teams, each presenting an AI agent designed to address a specific supply chain challenge. The finalists demonstrated their solutions and explained how they could support business operations.

LeverX focused its presentation on queue exception handling in SAP Extended Warehouse Management (SAP EWM), showing how the agent could automate certain corrective actions and escalate more complex cases. After the demonstrations, attendees cast their votes and selected LeverX as the competition winner.

Tackling Queue Exceptions in SAP EWM

Queue errors in SAP EWM can interrupt the processing of transactions related to deliveries, goods receipts, or stock postings. Resolving these issues often involves identifying the cause, determining the appropriate correction, reprocessing the affected transaction, and verifying the result. Even when the solution is well established, repeating these steps manually can consume valuable support resources.

Built on SAP BTP using Joule Studio, LeverX's EWM Autonomous Queue Resolution Agent is designed to handle exceptions according to their complexity and authorization requirements:

• Known issues with approved fixes: The agent applies an authorized correction and reprocesses the affected message when the conditions for automated resolution are met.
• Issues requiring additional authorization: The agent involves the appropriate authorized personnel and provides the context needed to review the issue and determine the next action.
• Complex or unfamiliar issues: It gathers relevant information and escalates the case to a specialist for further investigation.

This approach helps teams automate routine troubleshooting without bypassing existing operational controls. Cases that fall outside predefined conditions remain with the people responsible for reviewing and resolving them.

Demonstrating the Practical Value of AI

For warehouse operations teams, unresolved queue exceptions can delay transaction processing and create additional work for support personnel. When similar errors occur repeatedly, even relatively simple corrections can take time away from more demanding tasks.

Automating approved corrective actions can help reduce this workload and shorten resolution times. For cases requiring human intervention, the agent provides relevant information so specialists can begin their investigation with a clearer understanding of the problem. Together, these capabilities can help teams address exceptions more efficiently and minimize disruptions to warehouse operations.

The solution demonstrates how AI can support existing SAP processes by taking over suitable routine tasks while preserving human oversight where it matters. Winning the SCM Partner AI Agent Showdown marks an important milestone for LeverX and highlights the team's work on bringing practical AI applications into enterprise operations.

LeverX thanks SAP for organizing the competition, the audience for participating in the vote, and the other finalists for presenting their solutions. We also recognize the LeverX specialists who developed and demonstrated the winning agent.

For organizations seeking to improve warehouse processes and explore automation opportunities, LeverX offers SAP EWM implementation, integration, and optimization services. Learn more about LeverX's SAP EWM capabilities.