Companies in various business areas with already implemented SAP systems and solutions may face some problems in their work. Among them are challenging integration and configuration, slow data processing, and breakdown of collaboration and communication between business users.
Companies in various business areas with already implemented SAP systems and solutions may face some problems in their work. Among them are challenging integration and configuration, slow data processing, and breakdown of collaboration and communication between business users.
SAP Support service can help you maintain complete control over resources, data, and interactions and ensure a smooth operation of SAP components. The LeverX expert Aliaksandr Luchyts talks about the features of this service and its benefits for business.
Photo: Aliaksandr Luchyts, the LeverX Expert
Expert comment: “SAP Support is a service that includes configuration, support, and maintenance of the entire SAP software implemented in the current IT landscape. It helps to reduce operational risks and get the most out of SAP implementation.”
Fastest-growing companies need to scale quickly, which drives the growth in demand for additional SAP services. To achieve operational and strategic goals, they must provide an excellent technology stack, reliable technical support, continuous knowledge management, and measurable cost-effectiveness. Let's find out why leveraging SAP support services is crucial for businesses.
Technology helps businesses to receive real-time data from multiple sources. With SAP, you can integrate, store, and process data within one platform, maintaining efficient system operations. This approach helps you reduce the time and resources spent on these processes and get a complete picture of your business performance.
Versatility and integration with almost any process make SAP solutions unique. You can perform different business functions in one system. It means you don’t have to spend money on maintaining multiple platforms. Besides, you save time and money on data collection, analysis, and processing.
Full SAP technology stack, standard and customized support processes, and multiple scenarios are just a few of the aspects SAP Support service includes. You can choose only those meeting your business needs.
The SAP Support team is available 24/7. In case of any problems with the SAP system processes, the specialists assist with fixing the issues.
“The absence of SAP Support in an organization leads to performance issues, no user support strategy, system operation with legacy or non-standard processes, and unsatisfied users and a desire to abandon the system.”
The SAP Support service includes three levels that address different challenges and offer various opportunities.
The initial level of service includes:
The technicians accept and process a maintenance/repair request or pass it on to the next level of support. Support specialists can fix errors that do not require special system modifications and implementing additional solutions.
“The first and second levels can be combined if required. It means one expert team is engaged in the problems localization, analysis, and elimination of selected issues.”
At this level, experts eliminate problems that can’t be resolved at the second level, as they require more experience from specialists, additional resources, and probably an appeal to the vendor.
“If there are any problems with SAP system performance, the customer sends us a request with an issue description and gets consultation from our technicians at a stated time. SAP Support service ensures that any SAP solutions implemented in the current IT landscape will function efficiently and allow you to get the most out of its performance.”
Source: SAP
LeverX customers have two support packages available — SAP Standard Support Package and SAP Enterprise Support Package.
This package includes:
“Within this package, our expert provides a full range of services to deploy the SAP systems landscape, including creating and copying additional users and selecting the optimal hardware configuration.”
Moreover, LeverX specialists implement:
In addition to SAP Standard Package features, the SAP Enterprise Package also includes:
“The availability of support packages doesn’t mean that customers can implement them only in a fixed form. For each client, we can create an individual service package based on business needs. It can include services from both SAP Standard Support Package and SAP Enterprise Support Package.”
Today, the LeverX team includes over 100 certified SAP experts with long-term experience in SAP solutions support. We support Financial and Accounting, Customer Relationship Management, Production planning, Extended Warehouse Management, Yard Logistics, and other SAP products.
For 10+ years, we have established the effective functioning of SAP solutions and helped over 30 clients get the most out of their implementation. In cooperation with an international mining and metallurgical group of companies, LeverX experts implemented and maintained the following modules:
With UzAuto Motors, the only manufacturer of a full range of vehicles in Central Asia, we have implemented and provided further support for an automated enterprise management system based on SAP S/4HANA.
The core responsibility of SAP support services is to help the system function smoothly and prepare it for possible changes in the future. That’s why SAP support specialists are in touch with you around the clock.
If you are looking for a reliable expert team to keep your SAP solutions stable and efficient, please, contact our specialists! We will be glad to help you!