Maximize manufacturing efficiency with SAP Commerce Cloud (formerly SAP Hybris). Explore how SAP software delivers seamless operations and value.
Researches underscore that 80% of consumers switch providers due to negative experiences, emphasizing the need for enjoyable, seamless, and innovative shopping platforms. Companies seeking a versatile solution find in SAP Commerce Cloud an omnichannel tool to craft distinctive commerce experiences, while its scalability ensures adaptability to evolving requirements in the cloud.
In this article, we explore the dynamic capabilities of SAP Commerce Cloud in the B2B segment, a platform that consolidates trading activities across various channels, enabling comprehensive and personalized customer experiences.
Experiencing a robust growth of 9.3% quarter-over-quarter in the fourth quarter of 2023, SAP Commerce Cloud demonstrates its sustained upward trajectory in providing advanced E-commerce solutions and services. The cloud-native and API-based platform connects applications and end devices for a consistent user experience. In the time-sensitive manufacturing industry, this solution makes it possible to agilely implement and scale new requirements with a fast time-to-market.
SAP Commerce Cloud is a holistic solution that includes the following benefits:
SAP Commerce Cloud empowers the manufacturing industry by seamlessly integrating supply chain management, streamlining operations, and offering real-time insights for agile decision-making. With its scalability, personalized customer experiences, and adaptability to evolving market demands, SAP Commerce Cloud is a robust solution, driving efficiency and growth for manufacturers in a dynamic business landscape. The SAP solution can help enterprises overcome some of the industry-specific challenges described here.
Manufacturing involves intricate supply chain processes, making it challenging to ensure streamlined operations and timely production.
SAP Commerce Cloud simplifies and integrates supply chain management, providing manufacturers with a unified platform to optimize processes, reduce delays, and enhance overall efficiency in the production cycle. Elevating supply chain transparency is the highest priority for 55% of manufacturing enterprises. SAP Commerce Cloud emerges as an ideal solution, seamlessly integrating data across the supply chain to enhance visibility and optimize decision-making processes.
Manufacturers often operate with disparate systems for order management, inventory control, and customer interactions, leading to inefficiencies and a lack of cohesion. Moreover, discrete manufacturing involves a lot of work in the company's remote divisions, as well as with third parties, which is a potential source of misunderstandings and important data loss.
SAP Commerce Cloud acts as a centralized hub, integrating various systems within the manufacturing landscape. This ensures seamless communication between different processes, leading to a more synchronized and coherent operational ecosystem.
Manufacturers struggle to deliver personalized experiences for their customers, hindering customer satisfaction and loyalty. In 2023, a Zendesk study noted that over 70% of companies track a direct correlation between positive customer experience and productivity. Hence, not focusing on creating a positive customer experience for manufacturers means not only a lack of customer loyalty but also a loss of revenue.
SAP Commerce Cloud enables manufacturers to leverage real-time customer data, allowing them to create personalized offers and experiences. Embracing campaign personalization yields a favorable return on investment, with 89% of marketers attesting to its effectiveness. For manufacturers, tailoring product recommendations, customizing communications, and personalizing customer experiences can enhance engagement and ultimately contribute to a positive ROI by meeting unique customer needs in a competitive manufacturing industry.
With a proven track record of more than 20 years in the industry, LeverX stands ready to assist manufacturers in tackling even the most complex challenges. From facilitating seamless product launches and ensuring quick starts to providing high-quality development and seamless integration with other solutions, including SAP, manufacturers partnering with LeverX gain a strategic ally equipped to optimize operations and drive success in the ever-evolving business landscape.
Get holistic advice for your SAP Commerce Cloud implementation strategy from a single source with an agile and proven project approach for your rapid success.