SAP Customer Experience is a multichannel e-commerce solution designed to assist B2B and B2C companies with search and merchandising, master data management, web content management, and order management.
Regardless of a business area, SAP Customer Experience makes a positive contribution, specifically:
SAP Customer Experience provides large businesses with a ready-made solution easily integrated with their already running SAP systems. Multiple modules provided out-of-the-box can be implemented on the fly — no complex code or tiresome integration is required.
Thanks to the rich plugin infrastructure and the smooth integration of modules with the existing SAP systems, enterprises can quickly set up multifunctional online stores with a multitude of attractive options — such as loyalty points — for their customers. The companies' annual revenue increases every year after the set-up, since their demanding consumers are more than satisfied with the new shopping experience.
The LeverX implementation team is skilled in customizing SAP Customer Experience according to each of our clients' needs, as dictated by their business. Among the most important implementation targets regularly assigned and successfully achieved by our team is customizing business processes that support buying and selling activities as efficiently as possible, to maximize profit for the company.
To get maximum benefit from the SAP C/4HANA Suite, we created custom filters, improving the ones available by default in the program; enhanced the standard ordering process to make it more intuitive for end-users; refined the SAP Customer Experience content management system, and fine-tuned UI widgets.
In terms of tackling complicated security issues, our SAP Customer Experience experts performed the library migration to its latest version.
Create a successful customer buying journey based on the empathy and trust, while using the SAP C/4HANA platform (with its five cloud solutions) and SAP C/4HANA Foundation to support innovations, smooth integration, and flexibility.
SAP Customer Experience contributes to long-term relationships with customers by applying:
Personalized experience. SAP Customer Experience allows you to get comprehensive customer data in real time to make relevant offers based on individual needs.
Technological innovations, i.e. data-driven tools capable of high-speed processing of vast amounts of information.
Flawless integration with SAP or third-party solutions, which favors focusing on innovations rather than on tech issues.
Modular architecture. Companies can implement any SAP Customer Experience component when needed and without affecting other modules of the solution.
To help to eliminate all business process inefficiencies, we carefully examine the business specifics of our clients in order to understand their development strategies, all their possible business challenges, their mission, and their vision.
Our team is responsible for the development, integration, upgrade, and support of the SAP Customer Experience solutions and ready to help customers streamline their processes.