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LeverX helps unify a Telecom enterprise under S/4HANA


Our client, one of the world’s largest network providers in the telecom industry acquired a North American network provider, nearly doubling the size of the company. This created the need for the two entities to integrate into one unified ERP system. The client was already an SAP ECC customer but running on an older version that was difficult to customize, as well as costly to upgrade. 

Business Challenge:

The main challenge that our client needed to address was getting all of their global users unified under one common ERP system. Much of the engineering data was on CAD desktop (2004) which was GUI driven and not very engineering friendly. Our client began to face challenges with engineering change processes since this could not be handled in one single place. Our client needed to automate more of these processes and get away from the manual ways of sharing via email and spreadsheets. 


The old technology created a lot of limitations with managing the UI, custom development became hard to maintain, and there was a lack of flexibility inside the PLM space.  It made the most sense for our client to remain on SAP, so an upgrade to S/4HANA was the best choice. S/4HANA is now the unified platform for our clients, as well as, the acquired company’s legacy data.

To create a better user experience, LeverX recommended that they upgrade CAD Desktop users to SAP Engineering Control Center – ECTR. Implementing and customizing processes in ECTR is something that LeverX has handled for many years, allowing for product and CAD data to be accessed and managed inside of the company’s SAP platform. In this case, engineering change workflows; agent determination, changing documents, BOMS, materials, and routings. To allow for quick and easy changes to their workflows, our client utilized IPS (Integrated Process Solution) to manage these processes. IPS allows the average SAP business user to create and or change workflows on their own without the need for custom development. Many companies are faced with challenging custom development projects that can add months to a timeline and create new bottlenecks down the road if something is not set up correctly in the new system.


LeverX was able to unify these two organizations within SAP S/4HANA, as well as improve their engineering change processes within SAP. With the utilization of LeverX’s IPS, our client was able to manage their workflows and change them on the fly from anywhere in the world, deploying them in real-time throughout the entire new enterprise saving them valuable time and money. The move to S/4HANA was a ten-month process, which is right on the average timeline for a project of such size and complexity.  Remarkably, LeverX was able to customize the SAP landscape as well as create custom engineering change workflows in only two months.