Introduction
- Acquaintance of the participants
- Design Thinking overview
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Affinity clustering
- Generating all business problems, barriers, pain points, and ideas for problem solving
- Combining all the issues in groups
- Prioritizing groups
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Break
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Creating personas
Working with a key persona to carefully identify the end users
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Making a customer journey map
User journey mapping, which helps to track issues, find the right tools, and generate possible solutions
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Break
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Creating a point of view (POV)
Defining a problem statement and moving to the future innovative solutions
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Brainstorming
Gathering a list of ideas and solutions
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Break
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Impact Map
Using the Impact Map to decide on the product features
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Creating solution prototypes
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Workshop results
- Conducting a feedback session
- Discussing the next steps
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